Customer Service Representative
Resume:
Synora Cobb
P. O. Box ***
Cell: 850-***-****
E-Mail: **********@*****.***
Objective:
To have the ability to carry out tasks under established policies and command the respect
of staff. Problem solving, leadership, communication skills are some of the qualities
developed from my experience from other jobs as a supervisor, cashier, and customer
relation’s representative. I am also looking to learn as much as I can in all lines of
business.
Education:
In reverse Chronological required information includes:
Mifflin High School, Columbus Ohio
June 6, 1980
Strayed University: Information Systems
Business Experiences:
West 05/2012-12/2012
Answer incoming calls, explain billing, credit billing errors within my limit, submit credit
forms for credits over my limit, add ppv movies if customers call in for a movie, take
payments. Add services to customers accounts.
Teleperformance: 09/2005 - Job ended January 01-31/10
Customer Service Representative
Answer incoming calls, technical support on Computers with the IPod
Cox Communications: High Speed Internet, fix modem issues.
Cricket: Agent, troubleshoot cell phones. Change ESNs MDNs reset passwords
add/remove features. Porting Department. Port numbers to Cricket
Supervisor: Team of 14 agents. Escalations calls, track weekly stats, complete reports
weekly.
LNP Agent: Porting cell phone numbers from other service providers to Cricket.
Meijer: 11/2003 - 03/2005
Cashier, Service desk
Ran the register, western union, money orders,
Lottery, made keys and did returns
Answer phone calls assisted customers.
Ikon Office Solutions: 02/2003 ñ 09/2003
Make copies of different jobs per their instructions and color
Copy jobs, using a cannon copier. I also ran some scan to files jobs.
Computers:
Microsoft Word Microsoft Office, Excel, Access, Outlook Express
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