Customer Service Manager

|James Tong Xiong |

|**** Westminster St. #* St. Paul, MN 55130 |

|Phone: 651-***-**** |

|Jamestongxiong @gmail.com |

|Summary |Demonstrated abilities in managing and interacting with |

| |people, including recruitment and training. |

| |Ability to manage all function of retail business, including |

| |driving sales, merchandising, account management, adhering to|

| |all regulatory requirement by state and federal government. |

| |Skilled at learning new concepts quickly, working well under |

| |pressure, and communicating ideas clearly and effectively in |

| |multiple languages. |

| |Extensive computer training, including knowledge of multiple |

| |networking environments and business software packages. |

| |Demonstrated ability in a wide variety of tasks and |

| |responsibilities, not limited to educational experience, but |

| |enhanced by a variety of experiences both work and life. |

|Education |B.S. degree in Industrial Technology |1995 |

| |UW-Stout | |

| |IT degree prepare the individual to work in a broad | |

| |range of technical/ managerial position in technical| |

| |manufacturing or commercial environment. | |

| | | |

| |Completion of Intensive Language Training Program |1986 |

| |Loei, Thailand for 6 years, a certificate was | |

| |awarded for the completion. | |

|Career History & Accomplishments |

| |Clerical Support and Case Aide, CAPI USA, |2010-20|

| |Minneapolis, MN |11 |

| |Worked directly with all clients by answering phone | |

| |calls, greeting them, helping them with copying, | |

| |faxing, filing their information, mailing notice | |

| |status to them, and provide assistant through out | |

| |the office personnel as needed. | |

| |Driver/Interpreter, U Ride Transportation Services, |2002-20|

| |Saint Paul, MN |07 |

| |Held key responsibility in this small | |

| |transportation/interpreter company for helping | |

| |facilitate clients/patients with transportation to | |

| |and from their medical appointments as well as | |

| |interpreting for them as needed. | |

| |Assisted to managed scheduling, drivers, office | |

| |personnel from time to time. | |

| |Owner/Manager, Linda's Supermarket, LLC,. Saint |2002-20|

| |Paul, MN |04 |

| |Handled all level of responsibilities within the | |

| |business it self and regulatory requirement by the | |

| |state and federal government. | |

| |Production Operator, Honeywell Advance Circuits, |1996-20|

| |Roseville, MN |01 |

| |Inner Layer Department, I handled chemical | |

| |pre-clean, photo transferring, set up the etcher | |

| |machine line, checked chemical level, run a test | |

| |board through, checked for accuracy making sure all | |

| |the circuits line were with specification be fore | |

| |actually etched the whole job through. | |

| |AOI Department, operated a machine testing | |

| |(scanning) each individual P.C.B. panel for defects,| |

| |accuracy, and making sure it's with customers | |

| |specification. | |

| |Used Microscope to repair the defects if it is | |

| |repairable, coded the defects. | |

| |ET Department, Handled different machines set up and| |

| |for specific job, did a final electrical testing to | |

| |eliminated all the printed circuit board that were | |

| |having defects and did the repaired by using | |

| |microscope to performed solder touch up as needed | |

| |before ship out. | |

| | | |

| |Real Estate agent, Keystar Realty, Saint Paul, MN |2000-20|

| |I worked part time as a realtor and owned a few |04 |

| |investment properties myself. It gave me lots of | |

| |experience about house repaired, from carpeting, | |

| |siding, drywall and roofing. I am also gained lots | |

| |of customer service experience from it. | |

| |Owner/ Manager, Midwest Employment Services, Saint |1998-20|

| |Paul, MN |01 |

| |Handled all function of responsibilities included | |

| |but not limited to recruiting, sales person, account| |

| |executive, payroll, billing, and also communicated | |

| |between employees and companies about rules, | |

| |guidelines, and safety issue such as the MSDS and | |

| |OSHA and their regulation. | |

| |Interpreter, Universal Language Provider, Ltd, Saint|1998-19|

| |Paul, MN |99 |

| |I worked part time as an interpreter, I interpreted | |

| |for legal, medical, social clients as well as | |

| |documentation translation and other events as | |

| |needed. | |

|Memberships & | |1993-19|

|Affiliations | |95 |

| |I served as a treasurer for the Hmong Stout Student |

| |Organization while attended UW-Stout. |

| |I also served as a board member for the Hmong Mutual |

| |Assistant Agency in Menomonie, WI |

|Reference: |

|Available upon request |

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