Customer Service Technician

Gwendolyn P. Keys

**** ******* ** ***** *****, MO 63130 Home: 314-***-****

Email: *******@*******.***

OBJECTIVE: To learn new skills in a Pharmacy that I may apply in the work force to compliment the customer

service skills that I have acquired while working in the public sector.

EDUCATION:

Associates in Applied Science Anthem College Maryland Heights, Missouri

Graduated Date: May 2011

Diploma in Medical Insurance Billing and Coding Everest College Earth City, Missouri

Graduated Date: January 2008

CERTIFICATION/LICENSE: Saint Louis, Missouri

Licensed Pharmacy Technician #201*******

Issued: May 31, 2010

SKILLS:

• •

Type 45 – 50 wpm Maintain patient profiles

• •

Perform Eligibility Checks Cash register

• •

Internal/External Customer Service Inventory/Stock medication

• •

Answer phones Prepare Prescription labels

• •

Pyxis Machine Fill prescription requests

• •

Preparation of IV/TPN bags Retrieve prescription orders

EMPLOYMENT:

Interlock Systems Pharmacy, LLC Florissant, Missouri March 2012 –June 2012

Pharmacy Order Entry Technician

• Assisted in pick and pulls, exempt, and shipping of medication to LTCF

• Input medication orders for various patients

• Apply knowledge to LTCF over the phone for refills

• Worked with various programs to ensure delivery of medications

Edward Jones Dome Saint Louis, Missouri August 2011 – Present

Delaware North Stand Attendant

• Collect cash for rendered services

• Assist in stocking stand before Ram’s game

• Conducted maintenance after game

Missouri Baptist Medical Center Saint Louis, Missouri May 2011 – June 2011

Pharmacy Technician Externship - 160hour

• Distributed medication to Pyxis machine

• Preparation of IV bags

• Assisted in bar-coding of new medication

AWARDS:

• Everest College President List - 2007

• Everest College Student Ambassador - 2008

• Anthem College Student Ambassador – 2010

• Anthem College Ambassador of Distinction - 2011

• Anthem College Alumni - 2011

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