Customer Service Manager
Resume:
John E. Grant
Snellville, GA 30039
E-mail address: ***********@*****.***
OBJECTIVE:
To expand my career with a progressive company utilizing the skills and abilities gained throughout my previous
professional experience and education.
EMPLOYMENT HISTORY:
Corporate Temps Norcross, GA
Administrative/Clerical Support August 2012 to Present
Duties:
• Currently on assignment with the DBHDD Region Three I&E office. Provide clerical support
duties such as entering client data from forms, maintaining files and records, research information
using multiple resources and perform other duties as assigned.
William Sneider & Associates Tucker, GA
Debt Collector December 2010-July 2012
Duties:
• Advise clients on their outstanding accounts that need to be settled. Approve negotiation details of
the clients. Organize records and documentation of clients for future reference.
Americall Lansing, IL
Telemarketing Sales Rep January 2010 to June 2010
Duties:
• Perform as a member of a telephone sales team making outbound sale calls to potential customers
for variety of nationally known clients. Qualify appropriate leads. Conduct sales presentation and
close sales necessary to meet goals.
Neighborhood Assistance Corporation of America (NACA) Charlotte, NC
HomeSave Consultant/Team Lead March 2009 to November 2009
Duties:
• Provide comprehensive counseling services to NACA homeowners and non-NACA homeowners
who are delinquent on their mortgage loans. Act as a liaison between the lender and homeowner as
well as assist in identifying a plan to help the homeowner become current on their mortgage.
CS Elite Transport Atlanta, GA
Transportation Manager November 2007 to January 2009
Duties:
• Reduce transportation cost & improve customer service by providing shippers with efficient
planning and execution of inbound transportation processes. Transport planning, shipment
execution, financial settlement and tracking visibility are delivered through an on-demand
solutions.
SunTrust Bank Charleston, SC
Mortgage Loan Officer October 2006 to October 2007
Duties:
• Work directly with builders, real estate agents, to analyze the prospective borrower’s income and
debt. Pre-qualifies the borrower for an affordable mortgage.
Assistant Manager March 2006 to October 2006
Duties:
• Assisted in and supported all aspects a branch management. Drive branch sales results through
direction, leadership and execution of desired behaviors. Performed functions on an operational
level
Financial Service Representative/ Acting Branch Manager January 2004 to March 2006
Duties as Financial Service Representative:
• Provide superior customer service through listening to customers, anticipating their needs, and
recommend financial services. Open new accounts, take loan applications, and refer customers
to specialized bankers.
Duties as Acting Branch Manager:
• Responsible for generating, maintaining, and servicing profitable business and retail relationships of a
branch office. Plans, organizes, directs, and controls the activities of a branch.
Lighthouse Community Bank (merger with SunTrust) Hilton Head, SC
Account Manager April 2002 to January 2004
Duties:
• Provided customer support to bank clients with products such as checking accounts, savings
accounts,
CD’s, IRA’s, online banking, overdraft protection, etc.
First Union Hilton Head, SC
Teller February 2001 to April 2002
Duties:
• Processed transactions, identified referral opportunities, and provided excellent customer service .
OTHER EXPERIENCE:
1996-2001
• Loss Prevention/Security
• Shore Patrol Officer
• Federal Corrections Officer
EDUCATION:
Devry Institute of Technology Decatur, GA
Studied Electronics Engineering, GPA 3.12 1990-1992
• Dealt strictly with the hardware of the computer by breaking it down and building
it back with new programs.
• Located any viruses the computer may have had.
Wade Hampton High School Hampton, SC
Diploma 1984-1988
REFERENCES AVAILABLE UPON REQUEST
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