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Sales Customer Service

Location:
LaGrange, GA, 30240
Posted:
December 20, 2012

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Resume:

DAVID M. STOGNER

*** ******** ****

LaGrange, Georgia 30240

abgno6@r.postjobfree.com

706-***-****

Objective:

To obtain a challenging position in Sales or Management that focuses on new business development as well as

maintaining long-term customer relationships that is rewarding with opportunities for professional growth and

advancement.

Summary of Skills:

A dynamic professional, with successful accomplishments in multiple facets of business and sales management.

The ability to negotiate with suppliers and customers to achieve positive mutually rewarding relationships.

Exceptional skills in evaluating organizational needs along with and implementing financial and administrative

procedures. Have the ambition necessary to consistently meet and exceed operating plans and strategic goals.

Proven effective communicator utilizing skills obtained through experience obtained in oral, written and

technological mediums.

Core Competencies:

Strategic Planning and Optimization

Sales Goals and Attainment

Financial Analysis and Management

Process Improvement

Innovation and Forward Thinking

Staff Mentoring, Training and Coaching

Experience:

American Home Shield Home Warranties- Lagrange, GA (01-2012 to 7-2012)

Consumer Sales Specialist

• Consult with Homeowners in 49 states to determine the warranty product that meets their needs and

personal budgets.

• Maintaining compliance with all regulations regarding telecommunications involving consumer credit

protection.

• Constantly achieving and exceeding sales goals.

• Ability to recognize and facilitate the needs and demands of consumers spanning different demographic

and geographical regions

Achievements:

Demonstrated the ability to gain the skills necessary to implement a sales process in a personally

uncharted industry

Gain an inside working perspective to a multi-state call center environment.

Self Employed – Lagrange, GA (03-2009 to 12-2012)

Independent Insurance Broker

• Specializing in Final Expense Life Insurance for the senior market

• Managed a multi-state territory developing relationships with families to establish a plan for the handling

of financial aspect of the passing of a loved one

• Cultivating sales leads and follow up calls to close sales

• Overcoming objections and obstacles through maintaining a positive attitude to achieve positive sales

results

• Self-motivation and planning to best utilize geographical travel plan that achieves the maximum exposure

while minimizing expenses

Accomplishment:

Successfully completed Insurance licensing requirements for three states

Met the challenges and conquered the life of 100% traveling sales

SAAB TIRE AUTOMOTIVE – Birmingham, AL (02-2008 to 12-2008)

Service Manager for a family owned tire store serving Birmingham for 50 years

• Skillfully direct and coordinate the efficient and profitable service department through productive

staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service

records

• Ensure that the daily inventory of technician’s time is consistently reported to customers

• Manage customer relations and frequently serve as a liaison between technicians and customers

• Work closely with major fleet accounts to provide fast and complete service to their customers/staff

Accomplishments:

Successful in generating new service and tire business by calling on fleet accounts

Implemented new means of tracking financial and production performance

EXTREME AUTOMOTIVE – Birmingham, AL (05-2007 to 02-2008)

General Manager

• Managed all aspects and responsibilities associated with the highly efficient daily operation of a full

service collision repair facility generating in excess of 100K/month in revenue

• Developed effective and Fleet Management and repair processes that insured rapid repair time while

never compromising quality of repair

• Established new relationships with insurance companies regarding vehicle estimates/repair adjustments

and maintained relationship with existing insurance accounts

Accomplishments:

Participated in development and implementation of online work center programs related to business

processes, resource requirements, and more effective management processes

Developed both financial and service analysis to determine new process procedures and launch

improvement strategies

BUDGET RENT A CAR – Birmingham, AL (1992 to 2007)

Senior Operations and Sales Management

• Coordinated and maintained daily operations of a major car rental business with emphasis on all areas of

customer service, sales and marketing strategies, new business development and fleet sales/wholesale

management.

• Successful efforts in staff recruitment/training and a proven track record of ongoing coaching and

mentoring of a staff consisting of 100+ employees

• Instrumental in the coordination of trade shows and special promotional events

Accomplishments:

Implemented sales goals and attainment strategies for Inside/Outside Sales

Developed and administered financial management analysis programs and developed process

improvement plans where needed to consistently meet and exceeded yearly revenue goals generating

over $1 million a year profit

Effectively coordinated sales of 2,000+ vehicles per year

Education:

State University of West Georgia – Carrollton, GA.

Bachelor of Science – Major: Business Administration (Emphasis: Marketing)

Professional Memberships:

Member of American Marketing Association CATRALA (Car & Truck Rental and Leasing Association of

Alabama)

Vice-President of Car Rental, Board of Directors, Treasurer, Member



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