Sales Customer Service
Resume:
DAVID M. STOGNER
LaGrange, Georgia 30240
*********@*****.***
Objective:
To obtain a challenging position in Sales or Management that focuses on new business development as well as
maintaining long-term customer relationships that is rewarding with opportunities for professional growth and
advancement.
Summary of Skills:
A dynamic professional, with successful accomplishments in multiple facets of business and sales management.
The ability to negotiate with suppliers and customers to achieve positive mutually rewarding relationships.
Exceptional skills in evaluating organizational needs along with and implementing financial and administrative
procedures. Have the ambition necessary to consistently meet and exceed operating plans and strategic goals.
Proven effective communicator utilizing skills obtained through experience obtained in oral, written and
technological mediums.
Core Competencies:
Strategic Planning and Optimization
Sales Goals and Attainment
Financial Analysis and Management
Process Improvement
Innovation and Forward Thinking
Staff Mentoring, Training and Coaching
Experience:
American Home Shield Home Warranties- Lagrange, GA (01-2012 to 7-2012)
Consumer Sales Specialist
• Consult with Homeowners in 49 states to determine the warranty product that meets their needs and
personal budgets.
• Maintaining compliance with all regulations regarding telecommunications involving consumer credit
protection.
• Constantly achieving and exceeding sales goals.
• Ability to recognize and facilitate the needs and demands of consumers spanning different demographic
and geographical regions
Achievements:
Demonstrated the ability to gain the skills necessary to implement a sales process in a personally
uncharted industry
Gain an inside working perspective to a multi-state call center environment.
Self Employed – Lagrange, GA (03-2009 to 12-2012)
Independent Insurance Broker
• Specializing in Final Expense Life Insurance for the senior market
• Managed a multi-state territory developing relationships with families to establish a plan for the handling
of financial aspect of the passing of a loved one
• Cultivating sales leads and follow up calls to close sales
• Overcoming objections and obstacles through maintaining a positive attitude to achieve positive sales
results
• Self-motivation and planning to best utilize geographical travel plan that achieves the maximum exposure
while minimizing expenses
Accomplishment:
Successfully completed Insurance licensing requirements for three states
Met the challenges and conquered the life of 100% traveling sales
SAAB TIRE AUTOMOTIVE – Birmingham, AL (02-2008 to 12-2008)
Service Manager for a family owned tire store serving Birmingham for 50 years
• Skillfully direct and coordinate the efficient and profitable service department through productive
staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service
records
• Ensure that the daily inventory of technician’s time is consistently reported to customers
• Manage customer relations and frequently serve as a liaison between technicians and customers
• Work closely with major fleet accounts to provide fast and complete service to their customers/staff
Accomplishments:
Successful in generating new service and tire business by calling on fleet accounts
Implemented new means of tracking financial and production performance
EXTREME AUTOMOTIVE – Birmingham, AL (05-2007 to 02-2008)
General Manager
• Managed all aspects and responsibilities associated with the highly efficient daily operation of a full
service collision repair facility generating in excess of 100K/month in revenue
• Developed effective and Fleet Management and repair processes that insured rapid repair time while
never compromising quality of repair
• Established new relationships with insurance companies regarding vehicle estimates/repair adjustments
and maintained relationship with existing insurance accounts
Accomplishments:
Participated in development and implementation of online work center programs related to business
processes, resource requirements, and more effective management processes
Developed both financial and service analysis to determine new process procedures and launch
improvement strategies
BUDGET RENT A CAR – Birmingham, AL (1992 to 2007)
Senior Operations and Sales Management
• Coordinated and maintained daily operations of a major car rental business with emphasis on all areas of
customer service, sales and marketing strategies, new business development and fleet sales/wholesale
management.
• Successful efforts in staff recruitment/training and a proven track record of ongoing coaching and
mentoring of a staff consisting of 100+ employees
• Instrumental in the coordination of trade shows and special promotional events
Accomplishments:
Implemented sales goals and attainment strategies for Inside/Outside Sales
Developed and administered financial management analysis programs and developed process
improvement plans where needed to consistently meet and exceeded yearly revenue goals generating
over $1 million a year profit
Effectively coordinated sales of 2,000+ vehicles per year
Education:
State University of West Georgia – Carrollton, GA.
Bachelor of Science – Major: Business Administration (Emphasis: Marketing)
Professional Memberships:
Member of American Marketing Association CATRALA (Car & Truck Rental and Leasing Association of
Alabama)
Vice-President of Car Rental, Board of Directors, Treasurer, Member
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