Customer Service Representative

Chantalle’ H ills

**** *********** **. ******* **** 43230 614-***-**** *********.*****@*****.***

Education:

Columbus State Community College Columbus Ohio 10/Present

Law enforcement

Westerville North H igh School Westerville, OH 06/10

H igh School Diploma

Work Experience:

T he Four Points By Sheraton Ai rport Hotel: Front desk Associate Columbus, OH

10/Present

Customer service representative, guest services associate, reservations clerk, or

receptionist, a front desk agent is the hospitality industry equivalent of a restaurant host.

T he main responsibility of a front desk agent is to meet the needs of all guests staying with

t he hotel. Job duties include answering phones, booking reservations, responding to emails

and electronic reservations, greeting guests upon entry to the hotel, checking in new guests,

checking out guests, answering questions, and providing any necessary services to ensure a

customer’s satisfaction.

A lliance Data Systems: Customer Service Rep Westerville, OH 10/08-11/09

Update and document account information and records, Follow established guidelines for

quality and productivity, Authorize/decline purchases based on the customers financial

p rofile, Open new credit card accounts for eligible customers, In effort to create loyal

customer relationships, enthusiasm and dedication to each call while meeting customer’s

needs in an appropriate manner of t ime, File and organize, Work in the Microsoft Suite,

Talk to others to convey information effectively, Provide administrative support,

Performance of office tasks, Post & retrieve predetermined information from records or

systems, Work with Computer and standard office equipment, and Perform any duties as

assigned

M CL Restaurant & Bakery: Waitress/Server Westerville, OH 04/07-12/08

Full knowledge of food and beverage offerings, Greet and seat guests, Bus tables as

necessary, promptly deliver food and beverage orders ensuring quality and accuracy, Attend

to guest during dining experience. Maintain cleanliness and organization of restaurant and

lounge area, Provide courteous service, effectively communicate orally and in wri ting, and

other duties as directed by management.

Sandy’s Childcare Center: D aycare Provider G ahanna, OH 2003-2010

Operate in-house daycare center, Observe and monitor children's play activities, Keep

records on individual children including daily observations and information about activities,

meals served, and administered medications, Read to children, and teach them simple

d rawing, handicrafts, and songs, Preparing food for children and serve meals to children,

regulate rest periods, Dress children and change diapers, Perform housekeeping duties

Skills:

General:

Ability to maintain calendar and schedule, good organizational skills, good verbal and

w r it ten communication skills, good interpersonal skills, Good verbal communications skills,

A bility to work in a fast paced environment where changes to procedures are common,

P roficient in MS Windows/Outlook, Abili ty to multi-task and prioritize while speaking with

customers, Good decision making ability, Ability to input and interpret data

Relevant Courses:

Business Management, You and the Law Course, Journalism Course, Computer

T yping Course, M icrosoft Suite

Honors/Awards:

Student Council (Westerville H igh School 2007-2008)

References:

Available Upon Request

Contact this candidate