Customer Service Manager

Ana Lopes

***** ********** ***

Silver Spring, MD 20904

Phone: 301-***-****

Alt: 301-***-****

********@*****.***

OBJECTIVE:

A position utilizing my professional and education

backgrounds.

EXPERIENCE:

September 2005 M & T Bank Kensington, MD

to Teller Manager

Present

Supervise the tellers, insuring that the excellent,

accurate, and efficient customer service is

consistently provided while encouraging sales

referrals, minimizing losses and maintaining proper

security procedures.

February 2005 TQ3 Navigant Sterling, VA

to Cooperate Travel Consultant

July 2005

Handle domestic and international travel accounts for Bank

of America

May 1996 Henderson Travel Service Silver Spring, MD

to Travel Consultant

February 2005

Coordinate domestic as well as international itineraries,

plan group tours to Africa as vacation travel. Assist manager

with adequate control in collection or receivables and

Airlines Reporting Corporation documents. Assist

training of new employees.

EDUCATION:

Johnson and Wales University Providence,

RI

Travel and Tourism Management

Sawyer School of Business Pawtucket, RI

Certificate, Travel and Tourism Management

Contact this candidate