Manager Service

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venu v

Hyderabad . ******

Cell: 900*******, 986-***-**** ********@*****.***

SUMMARY: Highly creative, knowledgeable and skillful Hotel Restaurant

Manager with huge background in providing daily supervision to food

personnel to ensure compliance with Serve-Safe guidelines and planning

menus, maintaining inventory ledger, monitoring food costs and preparing

monthly/yearly reports.

Summary of Qualifications

. Excellent communication and guest/employee relations skills.

. Excellent proactive attitude to work.

. Proven track record in delivering quality dining service.

. Strong ability to provide effective leadership to achieving desired

goals.

. Remarkable organizational and time management skills.

. Remarkable ability to work a varied schedule, including weekends,

holidays and evenings.

. Exceptional knowledge and understanding of food, beverage, and labor

objectives

. Uncommon ability to set an appropriate image and role model that

represents the image and work style that is reflective of the organization

values and culture.

. Great ability to promote excellent quality, guest service, cleanliness

and safety.

. profound ability to hire and train new and existing employees to perform

efficiently and effectively.

Professional Experience

The square Hyderabad

(Butta hospitality)

Sep-2011 to till present

Restaurant manager

Reporting to F&B Manager

Job Responsibilities: -

. Command & control over the F&B staff.

. Employee forecast for the day, recommending of leave to subordinates,

adhering to the duty roster in consultation with the F&B Manager

. Training all the staff periodically.

. Generation of daily reports forwarding to F&B Manager

. Coordinating & controlling entire service operations as per menu,

quantity, quality

. Courteous & prompt service to the guests by the F&B staff.

. Discussing with the Sous Chef any quality issues from the previous

shift and suggests Remedial measures.

. Receiving the guest in the dining area.

. Coordinating with the Sous Chef to get an update on what item to be

pushed, and on non-Availability of items on the menu.

. Checking / inspecting the layout of the Tables item wise (crockery,

cutlery, glassware menu cards, etc.

. Ensuring prompt & courteous service to the guests by the Captains &

stewards.

. Adherence to daily Check lists of duties by the F&B staff.

. Discipline & grooming of F&B staff.

. Record keeping of daily attendance, Leave, absenteeism etc. of F&B

staff.

. Conducting staff meeting once in a fortnight.

. Meeting the guests to get their feedback on quality of food & service

During Break Fast, Lunch, and HiTea & Dinner.

. Resolving any guest related complaints immediately.

. Ensuring to collect Guest feedback to optimum level & submit to the

F&B Manager.

. Ensuring all the guest comments is addressed. Should talk to at least

2 guests a day after reading the comment card.

. Ensuring timely submission of bills & clearance of bills to the

guests.

. Ensuring at the end of day's operation that the Cashier accounts for

the revenue generated for the day & deposits the amount with the Night

Auditor as per laid down procedure.

. Checking the winding up operations by F&B staff after each meal.

. Making sure the par stock of all CGS, table linen and uniforms are

maintained. Should send in any requisition to the purchase according

to the required lead time.

. Ensuring that all the tasks are completed before the opening and after

the restaurant is closed

. Conducting appraisal of all his staff, once in a year.

. Coordinating with the maintenance department and make sure that the

restaurant machinery, furniture & fittings are in order.

. Signing the manager's communication book daily.

. Making sure all the promotional material are available and send any

requisition to the administration if required.

. Ensuring periodic Pest control action at the restaurant

. Inventory control & maintenance of all equipments & assets at

restaurant

3. Ensure that the Cashier accounts for the day's cash transactions during

each meal & remit the cash to the Receptionist cum Cashier at Front Office

as per laid down procedure.

Bjn group

2008/sep - sep-2011

F&B Executive

&

Asst.Restaurant Manager - Reporting to Restaurant Manager

. Supervise day-to-day shift activities of one or more food and beverage

outlet(s).

. Ensure all staff are properly trained and certified and have the tools

and equipment needed to effectively carry out their job function.

. Assist in the development and implementation of new menus and local

food and beverage marketing programs, and participate in and maintain

system-wide food and beverage marketing programs.

. Control expenses and labor costs, and maximize profitability within

all areas of the food and beverage outlet(s).

. Assist in preparation of the annual operating budget.

. Ensure that all restaurant equipment is in proper operational

condition and is cleaned on a regular basis.

. Ensure that all restaurant facilities are cleaned and properly stocked

according to anticipated business volumes.

. Performed facility maintenance; developed good customer relations; and

made arrangements for special occasion activities.

. Performed other duties as assigned.

Bjn group

2006 Oct - 2008 Aug

Restaurant captain -Reporting to Restaurant Manager

. Trained and scheduled employees to ensure proper coverage.

. Oversaw cash handling and check/credit policies and procedures.

. Inspected restaurant daily to ensure high quality food and food

presentation and cleanliness.

. Conducted pre-shift briefing to inform staff of daily events.

. Ensured side work duties were complete and tables were set before,

during and after opening hours.

. Routinely greeted guests, served food and beverage, and took

reservations and maintained reservations book when applicable.

. Performed other duties as assigned.

Our place Restaurant

2004 Jan - 2006 Sep

Senior Guest service associate (sr.steward) - reporting to restaurant

supervisor

. Pre operation table setting allocated section

. Wishing the guest and making them sit comfortably

. Taking food & beverage orders from the guest

. Supervising guest service associate to serve food&bavarages

. Maintaining opening and closing check list

The Central Court Hotel

2001dec to 2003 dec

Guest service associate (steward) reporting to restaurant supervisor

Job Responsibilities

. Serves water to the guest as and when required.

. Clears the extra covers from the table.

. Offer the menu to the guest.

. Take KOT & BOT from the captain read it and be aware of the order

. Place any additional crockery/cutlery on the table if required.

. Picks up the beverages / food from the side station, brought by the

Bussboy and serves it to the guest.

. Ensures that the order is served course wise by tallying with the KOT/

BOT.

. Get the table ready with all the condiments, Sauces and

accompaniments, depending on the menu.

. At the table, announces the item and serves it to the guest.

. Ensure that the water goblet is always full.

. Ensure that the guest gets the second helping if required.

. Inform the captain about running and repeat order.

. Remove the used crockery and cutlery after each course and crumb the

table.

. Clear the table of all crockery and cutlery at the end of the meal.

. Serve finger bowls when guest is ready.

. Clear the finger bowl.

. Places mouth fresheners on the table.

. Identify the host and presents the check along with the GCC.

. Clear the bill and thank the guest.

. Deliver the GCC to the guest and deposit the gratuity in the

designated box.

. The guest signed copy should be handed over to the Cashier.

Education

Diploma in Hotel management & tourism

IISE HYDERABAD (2008)

Bachelor Degree from MS University

Thirunnalveli (2010)

PERSONAL PROFILE:

Name: Venu.v

Date of Birth: 06-02-1979

Sex: Male

Martial Status: Single

Languages Known: English, Telugu and Hindi.

Pass Port No: J6339561

DECLARATION

I Venu Vennamaneni, hereby declare that all the above-mentioned details are

correct to best of my knowledge.

Date:

Signature:

Reference: Mr.Myank kishore Prasad General Manager Butta hospitality,

Contact: 966-***-****

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