Customer Service Sales
Resume:
Elmer A. Butron
***********@*******.***
Objective: to be an effective and efficient employee with honest and integrity to
perform organization task and to achieve professional growth and development
Work Experiences
Ticketing and Reservation handles in plant office - Olayan Group of Companies
Supervisor
assists clients in finding travel package deals for their needs
aids clients with reservation, transfer, changes, and cancellation
Jawwal Travel and Tourism
(from August 2006 to Present) books domestic and international reservation for air travel
secures new clients sales and retention through customer service
provided
monitors and sorts global distribution system through (GDS) Queues 9
or similar program to maintain quality control
stays educated on airlines rules, regulation and current affairs
responsible for handling PTA service functions such as having special
needs with respect to wheelchair / stretcher and MEDA cases
provides alternative solutions for clients travelling needs
responsible for filing self VMPD through BSPlink
prepares itineraries and quotation for international flights
with clear and thorough understanding with regard to fares, pricing,
tariff rates and related rules and conditions
monitors and checks on queues from time to time and updates
passenger regarding the booking
Ticketing and Reservation responsible for airline booking and ticketing for domestic and
Supervisor international flights as well as hotel and tour bookings with IATA
accreditation
Heart of Asia Travel - Manila,
responsible for handling the cashier and doing office administrative
Philippines
duties
(from July 2001 to August 2006)
responsible for preparing the weekly remittance sales report
responsible for filing self refund through BSP link
responsible for preparing itineraries and quotation for international
flights
responsible for encoding the customer’s information into reservation
system including the ticket information
responsible for monitoring the day to day counter work in ticketing
particularly in handling customer queries and tele-reservation
has been able to have a complete know-how on airlines reservation
policies regarding group handling / PTA service function / passengers with
special needs such as wheelchair / stretcher and MEDA cases
with clear and thorough understanding with regard to fares / pricing,
tariff rates and related rules and conditions
Skills Acquired as Ticketing and Reservation Supervisor
with strong international and domestic travel with expert knowledge in ticketing and
knowledge reservation programs such as (GDS) sabre,
Amadeus and world span
ability to work in team environment with strong knowledge on ticket re-issuance,
revalidation, and EMD
with effective oral and written communication
with more than 10 years experience working in
skills
a travel agency
with internet research skills in retrieving
proficient in using MSOffice applications such
customers information
as Word and Excel
achieves sales goals and objectives
well known in abacus, Amadeus, world span
highly self motivated and can work under
and sabre
pressure
ability to assist my colleagues regarding
ticketing problems
2
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