Project Manager Training

OBJECTIVE

To obtain a challenging position with a cutting edge institution, a company

that puts value on people and the products/services they are promoting. To

share that value utilizing my HR,training and development, facilitation, leadership,

business, analytics,writing, systems, recruitment, and reporting skills to impact

the Applied Medical's bottom line positively. My excellent work-ethic and positive

attitude will be an asset to your team!

SUMMARY OF QUALIFICATIONS

|Director of Training | |Technical Writing |

|Training & Development (18 | |User Guides |

|years) | | |

|Needs/Gap Analysis | |Job Aids |

|Instructional Design (ADDIE) | |Policy & Procedures |

|PPT, Animation, Producer | |Computer Savvy |

|Adult Learning Theories | |Hardware |

|Instructor Lead (Classroom) | |Software (+ HRIS Systems) |

|Online, e-Learning, Webinars | |Networking |

|Self Study | |Reporting /Cognos/Excel |

|Training Expertise | |Leadership/Management |

|Technical | |Project Management (PMI) |

|Application | |Analytics |

|Operational | |Communication |

|Sales | |Problem Solving Skills |

|Soft-Skills | |Exceptional Work Ethic |

|Assessments/Measurement | |Positive Team/Individual Player|

|Call Center Management | |Customer Satisfaction |

|Technical Support Dispatch | |Quick Learner |

ACCOMPLISHMENTS

Pacific Dental Services ~ Irvine, CA 10/06 - 06/12

. Applicant Tracking System Administrator/Trainer - implement new ATS

system, create, import, update and maintain database, assign

roles/permissions (Ultipro Suite System Admin). Create training

materials, job aids, etc. Launch initial ATS online training to all

hiring managers. Provide technical support, ongoing training,

reports, statistics, and improvement solutions to executives.

Maintain / update company intranet site. Act as SME on implementation

team & various projects.

. Human Resource Analyst/Trainer - create, implement, maintain database,

and monitor performance evaluation process using Halogen software.

Create all forms and processes. Create all training materials, quick

reference guides, job aids, etc. Deliver classroom ILT, online and

onsite training to all associates. Provide technical support, reports

and improvement solutions to executives. Maintain all organizational

charts company wide. Hire HR Coordinator to assist with administration

of system. Manage multiple projects for various stakeholders using

PMI methodologies.

. Professional Services Development/Trainer - create, plan and implement

newly hired dentists' PDS Essentials 90-Day Orientation/Training

Program. Facilitate, communicate, create and assign necessary DDS

criteria to all new dentists, and field offices. Monitor program

success and report statistics to executives. Plan and implement study

clubs topics, logistics, etc., for all dentists in seven regions.

Assist VP of Leadership Development with implementation of this

program for all positions within the company. Promoted to manager

within four months. Hire two Clinical Administrators to manage

Clinical Administration. Provide solutions to training and

development of company-wide projects.

People's Choice Home Loan, Inc. ~ Irvine, CA 04/04 - 09/06

. Director of Training - hired as a technical writer/trainer promoted to

Director of Training shortly thereafter. Start-up training

department, build team of six, design and develop training curriculum,

programs, testing, and assessments, including new hire orientation,

sales, soft skills, and systems training (LOS-Empower), implement

budget, policy and procedures, evaluate and monitor success of

programs and adjust accordingly, interface with third-party vendors

and stakeholders, survey and communicate to associates as needed.

Research and propose LMS solutions. Offer ILT, e-learning

(asynchronous and synchronous) and self-study programs.

Hirsch Electronics Corporation ~ Santa Ana, CA 07/00 - 02/04

. Instructional Design & Presentation - high security access control,

design and present technical training - perform needs analysis,

utilize adult learning methods, design technical hands-on hardware

related (controllers, inputs, relays, readers, etc.) training courses

from implementation to completion. Create step-by-step exercises for

end-users to complete successfully and refer back to if needed.

Facilitate hardware and software training (TCP/IP, WK2, SQL Server

2000, etc.) for dealers and end-users in security industry (e.g., FBI,

ADT, Homeland Security, etc.) This process included reformatting hard

drive, software installation and configuration; ensure software is

functioning properly with hardware by testing input triggers (opening

the door). Offer suggestions with customer application needs.

. On-Site Training Project Plan - designed project plan to assist with

on-site training. Document includes contact information, training

interview questions, project scope, materials list, training agenda

and closing statement.

. Personal and Professional Development Training Library - design and

implement training library for personal and professional development

for all Hirsch employees. Created Access database to maintain and

update as needed.

. Training Facilities - assist with the design and construction of two

state-of-the-art learning classrooms; containing high security access

control panels interfaced to sixteen stations client/server host PC's,

utilizing hardwire and TCP/IP protocol on Windows 2000 platform,

utilizing SQL Server 2000 database. Complete implementation from

planning design, construction, electrical, installation, and

troubleshooting.

. Network Administrator - maintain, update, troubleshoot, hardware and

software for a thirty-four server/workstations LAN (classroom).

Utilize Symantec Ghosting software to streamline setup timelines.

. Technical Writing - create technical documentation as needed for

various software and/or instructional quick reference.

. Software Testing - test new software product/build releases and

document findings using TestTrack Pro Web software.

Neopost Logistics Incorporated ~ Telecommute / Fountain Valley, CA 04/86 -

07/00

|Project Management |Training Facilitation |Instructional Design |

|Technical Writing |Customer Account Consultant|District Office |

| | |Administrator |

|Document Control |Editor |Maintain Company Intranet |

. Project Management Process Flow - review scope of project manager;

technical and training task requirements. Design, create, and

implement quick reference procedures for project manager, technical

and training personnel. Including checklists, task assignments, and

telephone scripts for ease of use.

. Sales Order Process Flow - review and analyze current procedure for

sales order to shipment process flow at the branch level. Designed

and implemented new process, created quick reference documents for

sales and administration. This procedure was so successful it was

launched nationwide and is now used in all branches.

. Technician Installation Process Flow - review, design, and create

guidelines (standards) for technical personnel to perform while

installing and training customers on computer manifest

(shipping/mailing) systems. After beta testing this was also

implemented nationwide.

Personal

. Webmaster - design, update, and maintain Rancho Santa Margarita Little

League web site 2001 - 2002. Mission Viejo High School Football 2009,

2010.

. Videographer/Photographer - (digital) picture/video baseball and

football games, edit, and produce DVD's for team members.

EDUCATION

. SHRM Essentials of HR Management - Chapman University, Orange, CA

5/2010

. Future Achievement A-Check (Merit Profile) - Train the Trainer,

Irvine, CA 92606

. DISC Classic Personal Profile - Irvine, CA 6/2006 - 6/2006 -

Certification

. ASTD Total Trainer - Brea, CA - 4/2005 - 6/2005 - Certification

. Design Matters (Instructional Design) - Hayward, CA - 4/1998 -

Certification

. SkillPath - Anaheim, CA - Certification - Management Skills for New

Supervisors, Total Quality Management, How to Manage Multiple Projects

and the Grammar Game.

. Neopost Inc. - Hayward, CA - Certification - Professional Selling

Skills, Leadership Challenge, Decision Skills, Customer Satisfaction,

Communication, Sharing Visions, Change, Principle Centered Leadership,

Principle Problem Solving, Team Building, Marketing Essentials and

Reengineering the Corporation.

. New Horizons - Anaheim, CA - Certification - Beginning, Intermediate,

and Advanced DOS and Windows, Project Teams.

. Suffolk Community College - Farmingville, NY

Contact this candidate