Customer Service High School

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Eric R. Connolly

**** **** ****** ****: 716-***-****

Niagara Falls, NY 14304 **********@***.***

Home: 716-***-****

Summary

Experienced and motivated dispatcher with outstanding customer relationship skills.

Qualifications

21 years experience in transportation and logistics. I can handle anything from

P.O.D.’s, customer service, rates, cover loads, dispatch trucks, route loads, contact customers, make appointments, and check on deliveries and pickups. I can get freight and move it to the destination in a timely manner to assure customer satisfaction.

Professional Experience

2012 - Franks Vacuum Truck Service

Dispatcher

Keep load and truck ledgers.

Dispatch drivers to loads.

Assign loads to drivers.

Keep trailer boards updated.

Assign specific trailers to loads according to special needs.

Enter all daily activity in the computer system.

Speak with customers on loads.

2010-2012- R & L Carriers

Dispatch/Driver Supervisor

Hold morning driver meetings and monthly safety meetings.

Keep track of driver logs

Supervise and dispatch all 25 drivers on 200-300 deliveries a day.

Handle and solve any problems on delays or customer issues.

Take customer orders for pickups on a daily basis.

Handle delivery appointments.

Coordinate and dispatch all drivers to 150-250 pickups per day in Buffalo,

Rochester, The Southern Tier and Northeastern PA.

Keep track of driver performances, Times and hours.

Log all info from drivers daily tasks in computer. Such as start times, Stop off times,

Empty times, Clear times, Time spent getting back to terminal, Etc.

Enter all daily activity in system.

1997-2010- Extra Mile Transportation Buffalo, NY

Dispatch, Logistics

Covered loads, dispatched drivers, and routed loads

Contacted customers, made appointments and checked on deliveries and pickups

Started with the company a couple years after they opened

Helped to grow the company into an Inc. 500 company a couple years in a row

Gained some customers through the years for the company’s growth

Received employee of the quarter in 2007

Received several achievement awards from the company

1989-1997- Productive Transportation Tonawanda, NY

Dispatch

Covered loads, dispatched drivers, and routed loads

Contacted customers, made appointments and checked on deliveries and pickups

Some outside sales experience

Built relationships with customers

Did P.O.D.’s and drove a fork lift.

Education

1981-1985 LaSalle Sr. High School Niagara Falls, NY

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