Customer Service Project

Nkem Odili

*** *********** *****, ****** *******, N5X 4R5

******@*****.*** phone: 519-***-**** Alt: 519-***-****

Highlights of Qualifications

University graduate from the University of Ontario Institute of Technology with a Bachelors of

Mechanical Engineering (Hons)

Established exceptional problem solving and critical thinking and obtained through extensive

course work.

Highly organized, strong ability to handle various ongoing projects and deadlines.

Working knowledge of Project management methods.

Excellent communication and interpersonal skills.

Highly motivated, continuously optimistic and constantly looking for a new challenge.

Willing to relocate and work odd shifts/overtime if required.

Technical skills include:

CAD Software: Unigraphics NX5.0-NX7.5, AutoCAD, Solid Works, Rhino Modeling.

Programing Languages: C and C++ (basic understanding)

Engineering Tools: Engineering Equation Solver (EES), MATLAB (2010+), MAPLE 14

Engineering Standards: Geometric Dimensioning and Tolerancing (GD&T)

Microsoft Office Suit: Word, Excel, Visio, Project, Power Point and Outlook

Education

2007-2012 University of Ontario Institute of Technology

Studied Mechanical Engineering Comprehensive Option

Oshawa Ontario

June 2006 Graduated From John Paul II Catholic Secondary School

High school Diploma

London Ontario

Key courses studied at UOIT include:

Engineering Operations and Project Management (ENGR 316U): Introduces students to the field of

operations and project management as practiced in various industries. Topics of study included: decision

making strategies, decision trees, scoring models, Utility theory and project scheduling (PERT/CPM).

Industrial Ergonomics (ENGR 346U): Course focused on work design and measurement applied to

manufacturing and service industries, so as to improve worker performance, health and safety. Topics

of study included: workplace tool and equipment design, work environment design, performance rati ng

and work sampling. Course also included major ergonomic redesign project.

Mechatronics (ENGR 3990U): Able to design and control mechatronic systems (smart systems

comprising of electronic, mechanical and fluid components) Course includes biweekly prog ramming

laboratories and completion of two major design projects using Lego Mindstorm.

Applied Thermal and Fluids Engineering (ENGR 4240U): Course examines and analyses advanced

systems such as: gas and steam turbine based power plants, refrigeration syste ms, air conditioning

processes, pipe networks and turbomachinary.

Advanced Structure and Properties of Materials (ENGR 4250U): develops a clear understanding of

classifications, physical characteristics, mechanical performances, toughening and strengtheni ng, of

engineering materials. Understand the material selection methodology and it interrelationship with

material properties. Explore the deformation and fracture behavior of a range of engineering materials

under various loading conditions and impact tests, fatigue loading and due to creep. Study the effects of

corrosion and mitigation methods. Major project included material selection for a wide range of

consumer products.

Mechanical System Design I & II (ENGR 4220u/4221U): 4th year capstone project. Redesigned and

optimized fluid flow channels of a bipolar plate for a PEM hydrogen fuel cell. Parts were constructed in

UG NX 7.5 before being sent to be machined by industry partner. Theoretical model of the fuel cell was

constructed in Engineer Equation Solver (EES) and Matlab for validation testing.

Work Experience

July 2012 – Nov 2012 Stream, London Ontario

Customer Care service professional call agent for Rogers contract. Handled

incoming calls pertaining to bill inquiries, payments, new services and upgrades,

light tech support and general customer service

Summer 2010 Costco, London Ontario

Worked in front end department. Helped pack carts, stocked shelves and

provide general and friendly customer service.

2006-Fall 2008 Real Canadian Superstore, London Ontario

Worked in the following departments: Health and Beauty, Health and Beauty

Night crew, Seasonal and Leisure. Stocked shelves and provided friendly and

knowledgeable customer service.

References Upon Request

Contact this candidate