Customer Service Manager
Resume:
Sterling, CO *****
720-***-**** (cell)
***********@*****.***
Elizabeth M. Benjamin__________________________________
Objective: Seeking rewarding career working with and helping others.
Education:
University of Northern Colorado
Bachelors of Arts in Psychology
Greeley, CO
Front Range Community College
Certified Nurse's Assistant (CNA) License
Westminster, CO
Centaurus High School
Lafayette, CO
Work Experience:
Operations Supervisor, Mile High Banks, Denver, CO
May 2010 - Present Operations Manager, Stephanie
Romik, 303-***-****
. Manage daily operations of branch and employees
. Handle all Qwickrate inquiries and accounts
. Handle all incoming and outgoing wires with the Federal Reserve
. Handle all Regulation D violations bank wide
. Assist with BSA cash ticket auditing
. Manage branch scheduling
. Assist corporate management whenever needed
. Daily/weekly/monthly branch audits and balancing
. Client Services
. Train new operations employees bank wide
. Assist with customer service as needed
Customer Service Representative, Mile High Banks, Denver, CO
November 2006 - May 2010 Operations Manager, Tracy Douglas,
. Customer service
. Balance teller drawer daily
. Communicate appropriately with a diverse population
. Help troubleshoot and problem solve with customers about their
accounts
. Manage customer requests and issues when needed
. Assist management whenever needed
. Use CSI NuPoint, Word, Excel, and Outlook on a daily basis
. Open/close accounts
. Assist the loan officers as needed
. Help with the daily/weekly/monthly branch audits and balancing
. Train new operations employees bank wide
Teller / Teller Supervisor, Colorado State Bank and Trust, Denver, CO
December 2004 - October 2006 Human Resources, Sara Wheeler, 303-
861-2111
. Customer service
. Need-based and suggestive selling of products
. Communicate appropriately with a diverse population
. Balance teller drawer daily
. Train new tellers in everyday activities
. Do monthly and bi-monthly audits of all cash in branch
. Oversee all teller and vault activities
. Client services
. Keep precise records of account information and branch specifics
. Be an active member of the consumer management team
. Help troubleshoot and problem solve with customers about their
accounts
. Manage customer requests and issues when needed
. Assist the ABM and BM whenever needed
. Use Word, Excel, and Outlook on a daily basis
Personal Assistant / Nanny (while in school), Lafayette, CO
May 2001 - December 2004 Supervisor, Linda Warfield,
. Two children
. Managed children's schedules
. Light cleaning, cooking
. Ensured the health, safety, and happiness of the children
. Managed the house during the day
. Created fun and educational activities
. Took the children on outings and adventures
. Made and kept various appointments for the family
. Scheduled activities for the children as well as the family
. Aided with other household management duties
Receptionist, Covenant Village of Colorado - Healthcare Building,
Westminster, CO
October 1997 - May 2000
. Answered multi-line phone
. Greeted visitors and handled all walk-in traffic
. Front door security for patients with dementia
. Made emergency calls when needed
. Guided visitors, medical staff, and emergency staff through the
building
. Gave building tours to prospective residents and families
. Many weekly and monthly projects for the activities and food
service departments
. Aided nursing staff as needed
Volunteer:
. Young Life Leader - 1 year
. Bible study leader with InterVarsity Christian Fellowship - 2
years
. Various baby-sitting jobs for those in need - 18 years
. Light the Night cash table - 2005
Personal and professional references available upon request
Contact this candidate