Event Coordinator/Administrative Assistant/Customer Relations

PATRICE LUSZCZAK ******@*********.***

Cell 847-***-****!

QUALIFICATIONS SUMMARY

Dedicated manager with a strong work ethic and ability to build lasting client relations. Take

equal pride in the enjoyable experience for the customer and the success of the business.

Experienced in operations management, sales, budget development, staffing and cost control.

Adept at communicating effectively with customers, vendors and staff. Able to motivate

employees to perform to their maximum potential. Exceptional organization and planning skills,

adaptable and enjoy new challenges.

PROFESSIONAL EXPERIENCE

Lake Barrington Shores Golf Club, Barrington, IL. April 2006-Present

Restaurant Manager

• Managed daily operations of a fast-paced restaurant and banquet facilities, oasis and bar

staffing totaling 35 employees.

• P&L responsibility, inventory, payroll tips, restaurant/banquet expenditures.

• Built significant cost containment including reduced liquor cost from 32% to 23%.

• Built customer loyalty/retention/new business, increasing Customer Service Index (CSI)

from 70% to 93%.

• Coordinated and managed banquets, large and intimate and golf outings, from 12-250 people.

• Planned and managed special events - dinner and entertainment, shopping and lunch events,

wine tastings and wine dinners.

• Recruited, hired, supervised, scheduled and motivated staff.

• Trained service staff to enhance customer service and increase profits through suggestive

selling.

• Created menus, promotional and special events, managed web design and various newsletters.

• Closely monitored guests dining experiences with a maintained strong presence on the floor.

• Maintained impeccable cleanliness standards.

• Purchased and managed liquor, wine, beer and non-alcoholic beverages

• Counted, balanced and reconciled cash drawers and ensured that team members followed

proper cash-handling procedures.

Tornado Cafe & Fine Dining, Palatine, IL. 2003-2006

Assistant Restaurant Manager

• Performed all phases of employee management including interviewing, hiring, training,

scheduling and terminating.

• Supervised 25 employee restaurant and bar staff..

• Delegated work, resolved problems and supported staff while creating and maintaining

positive atmosphere.

• Maintained safe, secure and healthy work environment and monitored all aspects of day-to-day

restaurant operations.

• Established rapport with community and corporate contacts resulting in repeat business.

• Maintained customer satisfaction by resolving any issues concerning food or service.

PATRICE LUSZCZAK ******@*********.***

Cell 847-***-****!

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Local 73 Sheet Metal Workers Prior to 2003

• Worked in the field installing all aspects of HVAC equipment in new and existing construction.

• Became the first woman foreman at Cook County Hospital which was one of the largest jobs in

Cook County.

• Led a crew of 25 mechanics.

• Able to read blueprints and specs.

EDUCATION/CERTIFICATIONS

State of Illinois Basset Certified

•

State of Illinois Department of Public Health Sanitation Certification

•

Harper College Certificate in Event/Meeting Planner

•

Harper College Certificate in Menu Planning

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Harper College Associates in Arts in progress

•

TECHNICAL SKILLS

PROFICIENT IN MS WORD, MICROSOFT OFFICE, EXCEL AND POWERPOINT

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