Active Directory Analyst

TAMMY HUNT

*******@*****.***

Cell 713-***-****

Work Experience:

(06/09 - 05/12) HCA HEALTHCARE

Helpdesk Analyst

* Active Directory administration, adds, delete, change and

update access as required.

* Assist with Exchange Mail issues such as database size

calendaring, attachments.

* Install, configure and set up new and replacement laptops

* Creates a positive customer support experience and builds

strong relationships through deep problem understanding,

ensuring timely resolution or escalation, communicating

promptly on progress, and handling customers with a

consummately professional attitude.

* Ensures the end-to-end customer experience and provides a

single point-of-contact for the customer.

* Analyze and resolve incidents and requests regarding use of

application software or hardware.

* Logs and tracks incidents and requests from identification

through resolution. Document resolutions and updates self-

help and staff knowledge bases.

* Grow general knowledge of current corporate, division, and

facility-specific products, increasing ability to resolve

requests on first contact.

* Adheres to and support HCA IT&S standards, policies, and

procedures.

* Maintain and protect confidentiality with regard to all

aspects of patient care and employee information.

* Addresses and resolves incidents and requests; document

incidents and requests

* Adhere to Code of Conduct and Mission and Value statements.

* Perform other duties as assigned.

* Provision, maintain, and remove security privileges in Active

Directory.

4/08 - 6/09 RSA

Helpdesk\Desktop Analyst

* Active Directory administration; add, delete, change and

update access as required.

* Set up new user with Cisco VOIP

* Log, resolve and close trouble tickets.

* Create, update and manage user Exchange accounts

* Provide desktop support.

* Install, configure and set up new\replacement laptops.

* Analyzes and resolves incidents and requests regarding use of

application software or hardware

01/08 - 4/08 Getronics

Helpdesk\Desktop Analyst

* Addresses and resolves basic incidents and requests; logs all

incidents and requests; engages other service desk resources or

appropriate service resources to resolve customer issue.

* Analyzes and resolves incidents and requests regarding use of

application software or hardware

* Provide technical support for State of Georgia SHINES system

* Log and resolve problem tickets in PeopleSoft CRM system

* Install, configure and set up new\replacement laptops

11/07 - 01/08 Tenaris

Helpdesk

* Log, resolve and close trouble tickets in Issue Track

* Assist first line helpdesk on procedure and policy to resolve any

issues that required a second level support

* Remotely assist and resolve all issues for client offsite,

* Assist with Exchange Mail issues such as database size calendaring

and attachment problems

06/07 - 10/07 Texas Children's Hospital

Remote Support Analyst

* Assist first line helpdesk on procedure and policy to resolve any

issues that required a second

* Remotely assist and resolve all issues for client offsite

* Assist with Exchange Mail issues such as database size calendaring

and attachment problems

01/07 - 04/07 Sysco Foods

Sr. Information Security Analyst

* Create, update and manage end user accounts

* SOX compliance, provide requested documentation and update procedures

as required by audit

* Active Directory administration add, delete and update access as

requested

* Exchange Mail; create exchange accounts via AD and administrate

disruption list

* HXA1/TSO mainframe administration for new accounts, trouble shoot

and resolve problem

* Lotus Notes Administrator; trouble shoot client problems administer

new accounts and

* Document and update security policy and procedures.

* Complete new Remedy request for user access.

01/98 - 11/06 AIG American General

Sr. Information Security Analyst

* Team Lead for project to centralize support of remote offices to

Houston

* Lotus Notes Administrator; trouble shoot client problems,

administer new accounts and update date security procedures

* Team Lead to support XP migration NT and Novell account

administration; creation, modification, deletion and moving

objects

* Maintain effective working relationships with other IT Staff

members, internal and external customers

* Follow up on all calls to ensure timely resolution and customer

satisfaction

* Work with Application Architects and Software Engineers to define

requirements and security standards

* Generate report for remediation of NetWare and NT accounts

* Grant and maintain access right in Active Directory, NT and Novell

and mainframe

* Remote Access account administration

* Troubleshooting of network connectivity between desktops and

servers for both local and offshore clients

* Conduct Data Security projects such as Information Owner

Identification, User Re-certification, Processes Streamlining and

Group Clean-up

* Provided network reporting using BindView reporting software

* Cleanup of access for terminated employees on all platforms

* Provide Active Directory support to user pertaining to

network/files access, audit user accounts, file structure, group

membership and access reports

Helpdesk Analyst (1997 - 1998)

* First line computer systems support via the telephone

* Troubleshoot and repair field agent laptops.

* Install, configure and set up new\replacement laptops for field

agents

* Applied technical skills to users problems and assisted in the

skill development of others

07/89 - 01/97 Randall's Food and Drug

Sr. Technical Analyst

* Managed team for full store remodel, tech refresh and server

upgrade project.

* Troubleshoot and repair laptops, when not able to resolve the

problem through phone conversation

* Install, configure and set up new\replacement laptops for field

agents

* Applied technical skills to users problems and assisted in the

skill development of others

Contact this candidate