Administrative Assistant Customer Service

December **, ****

RE: Executive Secretary

If you are looking for a well-organized people person with strong

interpersonal as well as accounting skills who can interface with clients,

vendors and staff alike, then we have good reason to meet. When I saw your

ad posted on ziprecruiter.ca today, I immediately thought to forward my

resume for your review.

Since 2005, I have been the Office Manager at a medical facility and am

used to a fast-paced, ever-changing work environment. On a daily basis, I

answered over 60 phone calls, interfaced with doctors' offices, insurance

companies and law firms, inquiries from the general public, and was liaison

to senior management. Confidential reports, correspondence creation,

scheduling, filing, and providing excellent customer service comprised a

large part of each day.

During my 7 years at the medical clinic, I have identified and initiated

new systems and processes to support a growing practice and increased the

efficiency of patient flow to enable us to work 2 additional days per week,

growing our part-time 2-day/week to a 4-day/ week venture.

As well, I work part-time as Bookkeeper/Accounting Administrative Assistant

for an architectural firm. I invoice our clients, issue cheques, do bank

reconciliations, handle payroll and manage a filing, scanning and archiving

system for each project. We use Quickbooks Pro 2009 software. Over time,

I identified inefficiencies and implemented changes to facilitate the

bidding process, which better meets the requirements of management as well

as the client base.

I have strong Word, Excel, Powerpoint and Outlook skills, have been using

Quickbooks 2009, am well organized and consider myself a "people person".

I know my skills have enabled our professional facility to grow and our

clients to flourish, and would greatly appreciate the opportunity to

discuss how my skills can benefit your not-for-profit organization. To

this end, I invite you to contact me any time at 416-***-****.

Thank you for your consideration.

Sincerely,

Firn Brok, B.A.

Attch.

OBJECTIVE

Executive Administrative Assistant

EMPLOYMENT HISTORY

Executive Secretary Richmond Hill Headache Clinic

2005-present

. Provided patient liaison: reception, scheduling, confidential file

management, mail distribution

. Answered/generated upwards of 60 calls daily from the client base,

general public, physician's offices, labs, insurance companies, law

firms and vendors

. Initiated new patient processing system, facilitated patient flow, and

increased days worked from 2 to 4 days per week

. Transcribed confidential medical legal reports (Dictaphone)

. Successfully maintained all office, medical & equipment supplies

inventory, ordering and sourcing

. Developed a unique, therapeutic waiting room providing much needed

support to patients

Bookkeeper William Dewson Architects Inc.

2005-present

. Doubled invoicing efficiency with the use of Excel spreadsheets

. Computer migrated company from Quicken to Quickbooks to improve

reports

. Successfully inputted all data entry of receipts, invoices, A/R, A/P

and payroll

. Prepared bank reconciliations, monthly reports, paid bills in timely

manner

. Ensured receivable collections were minimal; less than 1% turn into

bad debts

. Develop statistical spreadsheets to track invoices, hours billed

Tax Preparer H & R Block Tax

Season 2009/2012

. Accurately prepared Income Tax Returns according to government

regulations

. Listened to clients' tax problems and helped find legal, beneficial

income tax solutions

Executive Assistant Ash Temple Limited

2003-2005

. Spearheaded social committee that improved staff morale.

. Fund raised $11,000 for United Way through annual golf tournament

. Supported President, CEO, in-house counsel and Sr. VPs with travel,

reports and filing

. Organized and compiled information for confidential weekly, monthly

reports

. Streamlined event planning, conventions, travel/hotel arrangements,

and catering

. Handled general inquiries in person, by phone, fax, or email

. Liaised with branch managers and sales reps right across Canada

Office Manager Orthopaedic & Rehabilitation Centre of Ontario

2002-2003

. Organized start-up of new physiotherapy practice

. Systematized staff training by composing Office Procedures Manual.

. Scheduled patients for physiotherapy, chiropodist, orthopaedic surgeon

. Reconciled day end/month end payments and practice monitoring

. Accurately billed for MVA/WSIB insurance filings, Benefits

administration/Health & Safety

. Dicta-typed office visits for surgeon and provided confidential file

management

. Composed correspondence, follow-up referral letters, general inquiries

Administrative Assistant -Temp Work NHI Personnel Agency

2002

. Varied "temp" assignments in administrative/office management

positions.

Assistant to the Senior Administrator S.T.A.R.T. Clinic

2001

. Developed questionnaire and analyzed responses, which improved

delivery of IVF (In-Vitro Fertilization) information sessions

. Organized staff functions/seminars/trade shows/charity golf tournament

for state-of-the-art, private fertility clinic

. Expedited corporate travel arrangements for 30 doctors, nurses,

laboratory staff

. A/R, collections, patient follow-up, invoicing, daily banking, bank

reconciliations

. Appointment scheduling, Outlook calendar management, database

management

. Handled fertility clients' queries with tact, discretion and

confidentiality

Business Co-ordinator/Team Leader Accolade Dental Centre

1995-2000

. Researched and spearheaded computer migration process from Unix to

Windows database, which maximized both billing and scheduling

efficiency.

. Custom designed new patient file folders to enable panoramic x-rays

and I.O. photos to be filed together improving diagnosis time for

dentists and significantly reducing staff time spent searching for

misplaced documents.

. Systematized staff training by composing Office Procedures Manual.

. Participated in developing 5-year business plan.

. Reformatted agendas and introduced timer, which improved both

efficiency and attendance at staff meetings

. Composed correspondence, edited and proofread quarterly Newsletter

. Provided day end/month/year-end and statistical analysis and reporting

. Handled A/R, collections, insurance claims inquiries, patient follow-

up, daily banking

. Reception, scheduling appointments, staff interviewing, orientation,

and training

SKILLS

. Microsoft Word . Excel . Quickbooks 2009 . Outlook .

Dictaphone transcription

. Internet research . Microsoft Powerpoint . Database Management

. Confidential Filing

EDUCATION / COURSES

York University- B.A. Sociology

Seneca College - CGA Level III (equivalency)

H & R Block - Tax Preparers Course I-IV - 2009-2012

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