Danilo P. Raymundo

**** * **** ****** ****:

778-***-****

Vancouver, BC V5P1S6 abgnao@r.postjobfree.com

CORE STRENGTHS

. Adaptability, multi-tasking, and a fast-learner.

. Natural ability to establish good rapport with co-workers and other

management levels.

. Well-versed in MS Office Applications

. Fluent in written and oral English and Filipino.

. Responsible, work-oriented, hardworking and a team player with

positive attitude.

WORKING EXPERIENCE

Microsoft Product Advisor November 2012- Present

Oakridge Mall

. Face to face customer service- addressing questions.

. Demonstrate the new product "Surface" and other products by Microsoft.

. Handle purchase transaction and returns.

. Provide a friendly approach to people who come by the store. Ensure

that every customer has been assisted and had a great experience with

Microsoft.

Casino Dealer October 2007- September 2012

Edgewater Casino

. Conduct table games smoothly and accordingly to casino rules.

. Inform patrons about shows, special events and promotions for the

casino.

. Alert supervisor for any unusual activities.

. Build good rapport to people consistently and provide exceptional

customer service.

Ebay Billing Customer Service Representative

Ebay Inc. / Kelly Services

Burnaby, BC Oct 2006-March 2007

. Handle incoming chats and answer e-mail billing inquiries.

. Provide account information, ebay fees, refund policy, credits, and

payment options.

. Issue credit to ebay sellers for fees that were charged incorrectly.

. Process refund for ebay sellers if needed.

Customer Service/ E-mail Support April 2005- May 2006

PLDT-Ventus (Ingram Micro) Manila, Philippines

Ingram Micro is a distributor of IT products from manufacturers such as

Sony, Microsoft, HP, etc. to resellers like Best Buy, Tech Depot, ING

Direct, etc. My duties are as follows:

. Handle incoming calls and answer e-mails.

. Provide updates for shipped orders, return policies, grant exceptions

for return requests that are out of return policy using my personal

judgment based on account's history.

. Process return requests from resellers for items that are defective,

damaged upon arrival, incomplete and unopened.

. File claims for resellers for lost or short shipment, shipped but not

received and incorrectly priced items.

Additional responsibilities:

. First point of contact for Platinum accounts (second to large

accounts).

. Assign daily task e-mails to Platinum agents.

. Inform other Platinum agents about any recent changes on certain

Platinum accounts in regard to processing returns, declining returns,

when to give exceptions and additional information when entering a

claim.

EDUCATION

Tertiary B.S. in Electronics and Communications Engineering

3rd yr-

Don Bosco Technical College

Mandaluyong City, Philippines

June 2001- October 2004

Short Course Attended:

AutoCAD Design

February - March 2005

REFERENCE

. Brian Middleton- Casino Supervisor 778-***-****

. Jennifer Chang- Casino Floor Manager 778-***-****

. Milagros Chu/Elisa Vergara- Kelly( Ebay) 604-***-****

. Erwin Hugo/ Marilou Lopez- ePLDT Head office 632-***-****

Contact this candidate