Manager Customer Service

MATTHEW M. MCGUIRE

**** **** **** **.

LORAIN, O.H. 44052

PHONE 440-***-****

E-MAIL:*********@**********.***

WORK EXPERIENCE:

****-****- *******

RICK CASE HONDA

Euclid, O.H

• Service Manager:

• Interacted with customers on a daily basis to provide problem resolution and estimate cost of vehicle repairs. Managed daily operations in the event of the owner absence.

Customer service- Opened and closed customer invoices. Scheduled service with customers and three responsible parties to maintain a smooth workflow.

Inventory management- Tasked with the responsibility of daily inventory control and ordering of needed parts to complete service and repairs.

• Accomplishes production human resource objectives by orienting, assigning, and coaching employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.

• Production operational standards by implementing production, productivity, quality, and customer-service standards.

• Production financial standards by monitoring costs; implementing corrective actions.

• Completes production requirements by expediting work results; monitoring progress; resolving problems..

• Maintain safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.

• Updates job knowledge by participating in educational opportunities.

2006-Oct, 2008: PREMIER TOYOTA

AMHERST, OH

• Assistant Service Manager:

• Responsible for controlling costs, building a loyal clientele, maintaining good employee relations.

• Setting and obtaining sales and profit objectives and maintaining service records.

• Implementing customer handling procedures from start to finish through company structured and documented process.

• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.

• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

1993-2006 ED MULLINAX FORD

AMHERST, OH

• Assistant Service Manager: Responsible for entire customer handling process for approximately one hundred or more customers per day. Handling warranty claims for each individual warranty repair.

• Managing approximately forty-eight to fifty-two technicians to ensure proper production.

• Presenting and reviewing estimates with customers that were not covered by extended warranty.

• Setting and obtaining sales and profit objectives and maintaining service records.

• Scheduling customer appointments for fifty hour work week.

• Major decision-making throughout service department customer handling process.

• Certified through Ford Motor Co. entire ten years employed.

EDUCATION:

1987 Butler Senior High School Butler, P.A.

High School Graduate

1998-1999 LCC.

• Computer A+ certification.

INTERESTS AND ACTIVITIES

My interests are spending time with my wife and two children. Hunting, Fishing, the Outdoors, and Music.

HOBBIES:

Computer software, hardware installation and trouble shooting.

Building personal computers and networks.

COMMUNITY ACTIVITIES:

ST. Peter’s church activities including RCIA programs, fund raising and general community help programs.

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