Technical Support Project

Mahmoud Abbas Fathi Gamel

Home: +*-**-**-**-**-**

Mobile: +2-010-**-****-**

Address: no. 73 Abd El Aziz Fahmy St., Heliopolis, Cairo, Egypt

Email: **************@*****.***

EDUCATION:

2005-2009

Higher Institute, El- Shorouk Academy

. B.Sc., Computer Science with grad Pass

. Graduation project: shopping online (e-commerce). ASP.NET, MS SQL,

C#

. Project grade: Excellent

Yehia EL Rafie Language School

. Experienced studying in English

OTHER EDUCATION:

. 2544A Advanced Web Application Technologies with Microsoft Visual

Studio 2005,

16 hours (New Horizons).

. 2543A Core Web Application Technologies with Microsoft Visual Studio

2005,

24 hours (New Horizons).

. 2542A Advanced Data Access with Microsoft Visual Studio 2005, 16

hours

(New Horizons).

. 2541A Core Data Access with Microsoft Visual Studio 2005, 24 hours

(New Horizons).

. Course in English from ELS Language Centers level 103, Grade achieved

82%,

December 2005.

. Course in English from Berlitz Language Centers level 104, Grade

achieved 80%,

March 2012.

. Cisco Certified Network Associate (CCNA).

. Red Hat System Administration 1 RH124 (Value Sys).

LANGUAGES:

. Arabic: Native speaker

. English: Excellent (spoken and written)

PROFESSIONAL EXPERIENCE:

July 2007 - August 2007

The Petroleum Projects and Technical Consultations (PETROJET)

Global IT Trainee (Information Technology)

. SQL

. Hardware maintenances

. Entity Relation diagram

. OpenGL

. MS-ACCESS

January 2010 - March 2011

Egyptian Army (Department of Military Police)

Service - desk

. System maintenance including software and hardware

. Delivered usage skills for new hardware and software

June 2011 - October 2011

Xceedcc (TE-Data Technical Support UP Q)

Service - desk

. Identifies, researches, troubleshoots and resolves technical problems

that customers may encounter.

. Communicates with customers, using the latest technology and web based

tools, to provide advanced troubleshooting solutions, to resolve

technical issues.

. Tracks and monitors the problem to ensure a timely resolution.

May 2012 - September 2012

Ecco (Vodafone Technical Support)

Service - desk

. Identifies, researches, troubleshoots and resolves technical problems

that customers may encounter.

. Communicates with customers, using the latest technology and web based

tools, to provide advanced troubleshooting solutions, to resolve

technical issues.

. Tracks and monitors the problem to ensure a timely resolution.

SOFTWARE PROFICIENCIES:

Office software

. Windows And office package

. Including MS Visio and other project management tools

SOFT SKILLS:

. Excellent Communication Skills.

. Team Worker

. Presentation skills

. Public speaking

. Leadership

. Creative

. Persistent

PERSONAL INFORMATION:

. Date of birth : 13/9/1986

. Nationality : Egyptian

. Gender : Male

. Marital status : Single

. Military status : Completed

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