Project Management / Operations Manager

ROBERT W. SANDERS

******.*.*******@*****.*** • 480-***-**** • 22128 Braddock Place, Boca Raton, Florida 33428

PROFILE SUMMARY

Project Manager/Operations Manager 10+ years of experience leading cross functional project teams, creating

comprehensive plans for technical and implementation projects within military and civilian environments. Trained leader

experienced in delegation through management of up to 20 teams and 60 individuals, military, civilian and local foreign

nationals. Demonstrated ability to work within a team or independent environment without local supervision. Military

experience managing multiple concurrent tasks and deadlines within high pressure environments with 100%

expectations achieved. Strategic thinker driven to identify opportunities for technology to improve business operations

and increase efficiency. Experienced liaison between leadership, end users and technical experts to gather needs and

convey information. Member of Project Management Institute (PMI). Top Secret, SCI security clearance.

PROFESSIONAL EXPERIENCE

Operations Project Manager II, CIS – Cross Country Healthcare, Inc 6/2011 to 11/2012

• Responsible for Operations Dept. Information System project management, execution, and successfulcompletion.

• Report project status, scope, expectations and provide recommendations directly to the Operations Enterprise Director and all stakeholder levels between the CIO and individual team members.

• Provide continuous project direction for multiple cross functional and geographically diverse technical teams.

• Track project metrics for manning, funding and duration in both their current state and projected expenditures.

• Directly support the Project Management Office and newly initiated standards, templates and regulatory guidance.

• Collaborate project management efforts of peers laterally during large scale corporate system projects.

• Partner with outside agencies, as required, for projects related to general systems support and new initiatives.

• Coordinate with Software Development and QA for full SDLC and UAT schedule, expectations and

requirements.

Project Management Highlights:

• Increased project program clarity 33%; identified inefficiencies and developed new standards and templates.

• $500k estimated annual savings in IT; multiple location data center standards design and implementation project

• 100% successful software code/data collection method project; directed US and India teams collaborative efforts

• Assigned stalled IT upgrade project; Initiated risk analysis, new charter, and renewed stakeholders; 25% savings.

• Financial process map analyzed and requirements documented; 150% efficiency and 75% manpower cost gained.

• Web based sales development project; Data flow, mock templates, and detailed user requirements gathered.

Manager, Information / Administrative Office – USAF, Det 13 Research Lab 3/2007 to 4/2011

• Directed a team of 9 computer system technicians providing daily computer support capability and direct

technical support for 230+ Air Force Research Laboratory scientist and supporting users.

• Supervised 6 multi office individuals’ efforts of laboratory records management and administrative support.

• Provided annual savings of over $2.3M, ensuring 100% communication to world wide agencies, through video teleconference (VTC) program management and technical support for 6,900+ conferences.

• Drove personnel recognition program for 200+ personnel; liaison with executive level and direct morale impact.

Project Management Highlights:

• Transitioned 20 offices through electronic records management cross functional project ensured defined objectives, reported schedule, status, and adjustments at all corporate levels and met 100% government regulatory requirements, such as the Privacy Act and Freedom of Information Act.

• Oversaw the migration of 1000+ military research case files, both active and archived in support of operational transfer to a new location, ensuring compliance with all security and sensitivity requirements.

• Lauded by senior leadership for 24/7 executive administrative support during deployment to Riyadh, Saudi Arabia.

• Provided extensive collaboration with internal and external agencies, to include security, protocol, and general management of resources ensuring successful transfer between incoming and outgoing executive leadership.

Superintendent, Information Management – USAF, Operations Division, Tokyo Japan 6/2004 to 3/2007

• Supervised Information Management support team and 3 separated administrative offices of 15 personnel.

• Senior emergency operations center manager; responsible for interfacing internally and with executive offices, providing status reports and direction as liaison between personnel during high pressure crisis situations.

• Communicated at all levels to include executive and end user personnel to ensure 100% technical

understanding.

• Responsible for 100% accessibility and regulatory maintenance of classified emergency network and resources.

• Research and maintain governmental requirements for forms and directives to ensure 100% compliance.

Project Management Highlights:

• Combined 3 administrative offices into a singular function; analyzed manpower and infrastructure requirements against capability and risk. 25% savings in duration, eliminated 4 positions for annual savings of approx. $200k while increasing support capability to 150%.

• Implemented executive level administrative information flow project; efficiency increased by 25% and 500+ annual man hours saved.

• Provided collaboration with 30+ separated information management offices and real time management of vital classified web based data sites in support of 23,000+ personnel during deployment to Bagram, Afghanistan.

Manager/Lead Instructor, IT and Admin Support – USAF, IT/Comm Division, Tokyo Japan 6/2000 to 6/2004

• Supervised 6 man IT team of level I and II technicians supporting 5,400+ end users and systems.

• Managed IT administrative office of 5 individuals and Senior IT technical support instructor

• Communicate network status and system metrics with recommendations for project schedules and scope.

• Escalated level III support and network administrator requirements coordinating between users and technicians.

• Communicated at all levels to include executive and end user personnel to ensure 100% technical

understanding.

• Ensured 100% accessibility while meeting full compliance in government system and security requirements for Active Directory, Exchange, and desktop PCs.

Project Management Highlights:

• Designed and implemented new IT training center to include coordination of resources, creation of simulated network environment and instructor curriculum to annually train 175+ IT level I technicians.

• Provided direct leadership coordinating 20 teams, during emergency network restoration following a virus infection, to identify and cleanse 690 computers within 6 hours; 0% security loss and minimal user interruption.

• Implemented Remedy ticket tracking system; 96% average for 3,700+ annual trouble tickets 3 day closure.

• Utilized communication skills to liaison with customers of all levels of expertise and identify technical issues.

• Achieved 99.84% network reliability with timely response, effective backups and proactive maintenance.

EDUCATION AND TRAINING

Bachelor of Science, Management Information Systems

Bellevue University, Bellevue, Nebraska

Associate of Applied Science, Criminal Justice

Associate of Applied Science, Information Management

Community College of the Air Force, Montgomery Alabama

Certification, Project Management Professional (In Progress),

University of Arizona / Project Management Institute

Certification, Six Sigma Green Belt, Six Sigma Black Belt and Six Sigma Lean (In Progress)

Villanova University, Villanova, Pennsylvania

Microsoft Office Suite, Sharepoint and Project

University of Arizona / USAF technical schools

Cisco Certified Network Associate (CCNA) Course

Network+ Certification Course

Global Knowledge, Chicago, Illinois

Designing a Microsoft Windows Server 2003 and Active Directory Infrastructure

Implementing and Managing Microsoft Exchange Server 2003

Microsoft Learning, Redmond, Washington

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