Customer Service Sales

Zohaib Rahim

***** ******** ** 678-***-****

Suwanee, GA, 30024 ******.*****@*****.***

EDUCATION

Emory University Atlanta, GA

Bachelor of Arts in Economics/Mathematics August 2008 - May 2012

Relevant Coursework

Multivariable Calculus Intro. Computer Science I Economic Development Econometrics

Money and Banking Data and Decision Analytics Global Trade and Finance Statistical Methods

EMPLOYMENT OVERVIEW

Philanthropic Supervisor

Emory Office of Annual Giving July 2010-Present

Oversaw student callers in the acquisition of donors and charitable gifts to the University

Managed the flow of electronic and paper donation s to the University exceeding $750,000

Maximized caller efficiency by emphasizing new calling techniques to gain new donations

Collaborated with management to increase donations 100% to $1.5 million for 2011-2012

Director, External Sales

Global Solutions, Cumming, Georgia May 2010 - August 2010

Facilitated all aspects of operations for B2B sales (of a $2100 gross profit) and internal management

including staff supervision of 6 stores

Marketed, networked, and ensured proper implementation of mobile services to businesses

Worked with internal sales team to analyze revenue and maximize sales of AT&T U-Verse options:

team improved U-Verse sales from 3.6% to 9%, eliminated quarterly inventory losses exceeding

$3000, and developed financial system to reduce budget preparation and increase process accuracy

Managed customer service and cash flow

Assistant Manager

Unicall Communications, Alpharetta, Georgia June 2007 - April 2008

Directed in the management, organization, and staff supervision of a private T-Mobile authorized

retailer

Increases annual sales 11% by developing market r esearch reports and analyzed sales of specific

products in order to produce an improved marketing plan to expand brand awareness

Developed strategic planning initiatives for cost reduction by 6% in eliminating redundancies and

creating better budgeting tools for operating costs

Revised customer service methods and managed budget development to utilize worker productivity in

sales and streamline a strong flow of revenue

Other Experience

Private Trader

Maintain a strong individual portfolio of diversified stocks and basic options with an annual rate of

return exceeding 18.4%

Self-educated in technical analysis (Fibonacci retracements, support/resistance, and volume averages)

Learning advanced options trading and analysis (Black Scholes, Straddle, Strangle, an d risk reversal)

EXTRA-CURRICULAR ACTIVITIES

Social Chair/Treasurer, Emory Indian Culture Exchange

Manager/Trainer, Oxford Flag-Football Team

LANGUAGE/TECH/COMPUTER SKILLS

Bloomberg Terminal (Commodities/Equity Research) Certified

Java, Linux, Dreamweaver, Android Intermediate

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