Customer Service Data Entry

Michaele N. Doby

**** *** **** * . *** Plaines, IL 60018

*******@*****.***

847-***-****

SUMMARY OF QUALIFICATIONS:

. Over 10 years of Administrative and Customer Service experience

. Ability to quickly and efficiently handle phone calls, customer needs

and complete scheduled tasks in a timely manner

. Strong attention to detail with excellent data entry and scheduling

experience

SKILLS:

|Proficient in Excel, PowerPoint, |Customer Service |

|Outlook | |

|Processing Reports |Data Entry |

|Payroll and Billing |Negotiating |

PROFESSIONAL EXPERIENCE:

Marketing Associate (volunteer) Jan 2012 to

Present

Chicago World Outreach, Evanston, IL

. Designed flyers, hot cards, and print ads for a non-profit

organization to promote programs

. Responsible for making copies of materials and distributing to patrons

weekly and monthly

. Ordered supplies including; pre-printed templates, brochures, ink, and

paper

Administrative Assistant Aug 2004 to

Dec 2011

Rexam, Wheeling/Buffalo Grove, IL

. Answered phones, greeted visitors, keyed data entry, handle

international/domestic shipping

. Handled invoicing, ordered office supplies, scheduled meetings on and

off-site

. Issued mailing/tracking Supplier Surveys for the Quality Department

. Completed projects using Excel, PowerPoint, and Outlook

. Negotiated hotel corporate rate contracts for 2010 and 2011, assisted

with travel arraignments

. Completed expense reports, monitored AP discount reporting and

Inventory Analysis

Optician Oct 2001 to Apr

2004

Dr. Joseph Uyeda & Associates, Skokie, IL

. Helped patients select glasses/contacts, ordered and received

inventory

. Scheduled appointments, answering phones, operated fax, copiers and

internet

. Performed daily closing procedures and organized records, files and

paperwork

. Processed medical billing, daily deposits, record-keeping, pre-tests

of patients

Desk Manager/Spa Coordinator Apr

1999 to Jul 2001

Mario Tricocci Salon and Day Spa, Skokie, IL

. Interviewed applicants, scheduled desk staff, trained new hires and

processed daily reports

. Answered phones, scheduled appointments, and processed payroll

. Troubleshoot FTA hardware/software, ordered and received inventory

. Performed manicures, pedicures with gel, acrylic, and air-brushing

materials

EDUCATION:

Evanston Township High School, Evanston, IL - Received High School Diploma

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