Sales Customer Service

Greg Shepherd

|** Spencer Trail |Phone: 636-***-**** |

|St. Peters, MO 63376 |Cell: 636-***-**** |

| |************@*******.*** |

|Candidate's Highlights | | |

|? | Experience with full P & L |? | MBA |

| |responsibility | | |

|? |Positive motivator |? Willing to travel up to 80%|

|? Powerful and effective trainer |? | Effective and profitable |

| | |expense control |

|? |Thorough sales analysis and problem |? History of earning more |

| |solving |responsibility |

|? |10 + years of successful sales |? Multi-site management |

| |leadership |experience |

Core Accomplishments

Innovation:

. Created new on-boarding system which led to new sales reps contributing

towards team goals in a matter of hours as opposed to a few weeks.

. Focused on performance management in order to manage activity which led

to lead conversions of 9.8% on a budget of 8.0%. Managed activity and

daily performance to ensure weekly run rates and monthly budgets were

achieved and most often over-achieved.

Accomplished:

. Earned Parthenon Yearly Employee Awards Ceremony invitation in three

out of five years while at Corinthian Colleges.

. Led sales team to 967 new student starts on a budget of 722 in FY 2008;

1,115 new student starts on a budget of 922 in FY 2010; and 1,177 new

student starts on a budget of 1,090 in FY 2011. In five years I

achieved $7.2 million in revenue on a total budget of $4.8 million.

. Over-achieved referral generation through the institution of new

referral training. Referral sourcing and conversion led the entire

company. 29% of all business came from free, referral leads.

Professional Experience

Regional Director of Admissions

6/2012 - 11/2012

Anthem Education Group - Phoenix, Az.

Responsible for the staffing, compliance, daily activity, training, and

results of 7 campuses' admissions departments. Traveled to each location,

as needed, and evaluated, trained, coached, and motivated more than 50

admissions representatives and seven Director's of Admissions to maximize

quantity and quality of lead conversion. The main areas of training

revolved around effective outbound phone calls, face-to-face interviews,

and profitable follow-up. Worked with campus' Executive Directors to

ensure budget achievement, revenue achievement, compliance, and appropriate

inter-departmental relationships.

Director of Admissions

9/2007 - 6/2012

Corinthian Colleges, Inc - St. Louis, Mo.

Managed a team of between 14 and 22 sales and support professionals with

daily positive motivation and training to over-achieve their sales goals

Created new on-boarding system which not only decreased the time frame that

a new employee contributed towards team goals from weeks to a few hours,

but quickly assessed new employees to determine quality of hire. Daily

training and coaching focused on the improvement of the quantity and

quality of outbound phone calls efforts, effective face-to-face interviews,

and organized and profitable follow-up. Managed lead flow to ensure

maximum sales conversions and met with marketing team to determine

strategies for sourcing new opportunities. Through positive and proactive

cross-departmental relationships also ensured sales retention.

Assistant Director of Admissions / Admissions Representative

1/2003 - 9/2007

Career Education Corp - St. Louis, Mo.

Promoted to Assistant Director of Admissions after only six months of team-

leading, budget over-achievement. As Assistant Director of Admissions

instituted a separation of duty that allowed for those that excelled in one

area of the sales process to focus exclusively on their area of strength.

This had great results and turned an under-performing team in to a region-

leading team.

Account Executive

08/1999 - 1/2003

McLeod USA Publishing Company - St. Louis, Mo.

Traveled to regional locations to sell the benefits and features of phone

book advertising. Through needs-based selling strategy managed new accounts

and up-sold existing accounts through heavy ROI focused meetings

Account Representative

11/1996 - 8/1999

Paging Network, Inc - St. Louis, Mo.

Traveled within an assigned, local territory to manage existing accounts

and to schedule regular meeting with the decision makers to provide great,

personal customer service and to discuss up-sell opportunities.

Athletic Director

11/ 1995 - 10/1996

Boys and Girls Clubs of St Charles County - St. Charles, MO

Coordinated and maintained all athletic leagues and programs. Initiated 11

new programs to enhance all club members' self esteem, education, and

athletic interest and ability .Organized the assigning of 225 volunteers

for the NIKE Tour's 1996 St. Louis Golf Classic.

Education

University of Missouri - St Louis - St. Louis, MO.

Graduated: 01/1996

Bachelor of Science - Sociology

Minor Concentration in Mathematics

Everest University - Tampa, FL.

Graduated: 07/2012

Master's in Business Administration - Management and Operations

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