Sales Representative Manager
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name:
Mr Ian Clarke
Date of Birth:
19. July. 1969
Address:
Catford,
London,
SE6 4PL
Telephone; ( Home) 020******** Mobile ; 075********
Email: ***********@*****.***
ACADEMIC EDUCATION
Roger Manwood Secondary School ( academic years 1980 – 1985)
Kilmorie Road
Forest Hill
London
SE23
0 L evels - S UBJECT: GRADES
O BTA INED:
• Mathematics B
• English B
• Geography C
• Religious Education C
• H istory B
S IXT H FOR M OBTAINED QUAL I F ICAT IONS (1985 – 1987): G RADES:
B ETEC General NAT IONAL A
A DD I T IONAL QUAL I F ICAT IONS
I T RELATED - COMPUTER SKILLS:-
M icrosoft Word,
A dobe Elements
A dobe In-Design
A dobe Photo Draw
P ractical Development – Functional Skills:
I am the holder of a full U.K driving licence - with no points held against me or mention
of any form of driving offences or violations.
E MPLOYMENT H ISTORY
After leaving School I was employed at a company called Colorama Photo Labs
w here I was employed for six months within the customer care department
carrying out administration duties and answering the phone to customer queries.
On leaving that position I was then employed at a company called National
P rovincial Glass as an Estimator, They where taken over by the Heyward
W illiams Group where I continued as an estimator then promoted to a job
controller. One again they were taken over by Pilkington Glass and I stayed on
being promoted to Glazing Manager.
EMPLOYMENT DETAILS
Company Name: Pilkington Glass London
Position: Glazing Manager
Dates: 1988 - 2003
Duties & Responsibilities: Estimating, Controlling Work Force, Controlling Cost
Key Responsibilities
Promote the company’s range of products
Visit specifiers on a regular basis to promote specifically the range of architectural glazed products including
bolted facades, planar products, balustrading, glass floors, switchable glass and other specialist glass products
Liaise regularly with the other members of the external sales team
Develop, adapt and deliver the relevant modules to specifiers
Pass project information/opportunities to other Group companies and encourage cross selling
Report on key opportunities and activities
Produce project specifications to NBS standards & method statements & COSHH assessments, Risk
Assessments
Undertake specific projects as requested by the management team
Provide direction and leadership to an hourly workforce through direct supervision to ensure the successful
•
completion of all phases of glass installation, Warehouse operations, and handling.
Organising worker night & day shifts.
•
Work closely with materials/scheduling to meet customer orders and inventory requirements.
•
Ensuring the 10 Key Safety Leadership Behaviours, all safety rules, policies and procedures are met;
•
maintain a safe working environment.
Monitor yield losses and key performance indicators frequently throughout the day and make process
•
adjustments as required to meet or exceed budget yield targets.
Carry out administrative duties so that the correct manning levels are maintained on all shifts and ensure
•
records are maintained.
Work closely with the all Managers within the building to ensure the production goals of all departments are
•
met, including manning movement within the production team.
Provide support to the Area and Department managers and process engineers in all areas of process
•
improvement and performance enhancement.
Carrying out trouble shooting of problems, changes to process variables to control and optimize the
•
operation, changes to product parameters such as thickness and width to suit the install & production schedule.
Organizing the workplace to improve housekeeping, and cleanliness in the production area.
•
Understanding customer requirements and implement mistake proofing activities to eliminate potential
•
defects.
Develope, coordinate and oversee the training of new employees in each department. Focus on employee
•
expectations and accountability to improve ownership. Ensure that all safety operations are followed all the time.
Help facilitate equipment troubleshooting and process improvements.
•
Ensure all equipment is performing as required and meeting relevant requirements.
•
Adherence to Pilkington Standards of Business Conduct and it’s Values and Principles
•
Company Name: EG Glass London
Position: Project Manager
Dates: 2003 - 2005
Duties & Responsibilities: Estimating, Controlling Work Force, Controlling Cost,
Procuring Materials for specific contracts
Key Responsibilities
Visit specifiers on a regular basis to promote specifically the range of architectural glazed products including
bolted facades, planar products, balustrading, glass floors, switchable glass and other specialist glass products
Liaise regularly with the other members of the external sales team
Develop, adapt and deliver the relevant modules to specifiers
Pass project information/opportunities to other Group companies and encourage cross selling
Report on key opportunities and activities
Produce project specifications to NBS standards & method statements & COSHH assessments, Risk
Assessments
Undertake specific projects as requested by the management team
Responsible for leading and motivating employees, using a team approach to create a positive work
•
environment and maintain union free status.
Responsible for the supervision, orientation training, as well as on going training of branch & site personnel
•
approx 27no. Personnel.
Identify training requirements to develope subordinates.
•
Understand and utilize various management reports: labour hours worked, Inventory Reports, branch Income
•
Statements and Expense Ledgers, etc.
Verify, approve, and manage employees’ time through timekeeping system.
•
Develope and manage annual budget. Document all accounts.
Work with local sales representative to be cognizant of market conditions and opportunities.
Identify customer status and confirm all credit approvals, working in conjunction with sales representative to
•
maintain proper credit administration.
Input and maintain pricing for non glass items.
•
Directly accountable for all performance measures. Analyze all variances to ascertain if any operational
•
policies need to be changed to meet the desired profit goals.
Verify all incoming and outgoing shipments for accuracy and reconcile all returns, damages, cancellations and other
adjustments.
Participate in physical inventory as required.
Responsible for administration of all safety policies and procedures.
Responsible for daily maintenance of all truck fleet.
•
Company Name: Greenberg Glass London
Position: Contracts Manager
Dates: 2005 - 2007
Duties & Responsibilities: Estimating, Controlling Work Force, Controlling Cost,
procuring materials for specific contracts, Controlling Sub contractors
Key Responsibilities
Visit specifiers on a regular basis to promote specifically the range of architectural glazed products including
bolted facades, planar products, balustrading, glass floors, switchable glass and other specialist glass products
Liaise regularly with the other members of the external sales team
Develop, adapt and deliver the relevant modules to specifiers
Pass project information/opportunities to other Group companies and encourage cross selling
Report on key opportunities and activities
Produce project specifications to NBS standards & method statements & COSHH assessments, Risk
Assessments
Undertake specific projects as requested by the management team
Responsible for leading and motivating employees, using a team approach to create a positive work
•
environment and maintain union free status.
Responsible for the supervision, orientation training, as well as on going training of branch & site personnel
•
approx 42no.Personnel.
Identify training requirements to develope subordinates.
•
Understand and utilize various management reports: labour hours worked, Inventory Reports, branch Income
•
Statements and Expense Ledgers, etc.
Verify, approve, and manage employees’ time through timekeeping system.
•
Develope and manage annual budget. Document all accounts.
Work with local sales representative to be cognizant of market conditions and opportunities.
Identify customer status and confirm all credit approvals, working in conjunction with sales representative to
•
maintain proper credit administration.
Input and maintain pricing for non glass items.
•
Directly accountable for all performance measures. Analyze all variances to ascertain if any operational
•
policies need to be changed to meet the desired profit goals.
Verify all incoming and outgoing shipments for accuracy and reconcile all returns, damages, cancellations and other
adjustments.
Participate in physical inventory as required.
Responsible for administration of all safety policies and procedures
Develop and audit systems that will ensure the reliability of the department
Assist in the operation of the glass supply line to meet production and scheduling requirements
Provide technical support
Troubleshoot equipment and process problems and provide continuous improvement solutions through approved
project work
Assist personnel with process issues, procurement of parts, filling out work orders and organizing
vendors/contractors to assist with their related equipment
Complete projects as assigned by the Branch Manager
Develop and train employees to ensure the competency and skill levels of all personnel
Provide an understanding between systems & the applications they are suited to
Maintain positive relations with employees to assure optimum cooperation
Develop, maintain and track detailed process improvement methodologies leading to process predictability
Implementation and monitoring of Standardized work practices including operator training
Company Name: Bespoke Glass
Contracts Manager
Position:
2009 -
Dates:
D uties & Responsibilities: Estimating, Controlling Work Force, Controlling Cost,
P rocuring materials for specific contracts and Controlling Sub Contractors
Key Responsibilities
Visit specifiers on a regular basis to promote specifically the range of architectural glazed products including
bolted facades, planar products, balustrading, glass floors, switchable glass and other specialist glass products
Liaise regularly with the other members of the external sales team
Develop, adapt and deliver the relevant modules to specifiers
Report on key opportunities and activities
Produce project specifications to NBS standards & method statements & COSHH assessments, Risk
Assessments
Undertake specific projects as requested by the management team
Responsible for leading and motivating employees, using a team approach to create a positive work
•
environment and maintain union free status.
Responsible for the supervision, orientation training, as well as on going training of branch & site personnel.
•
Identify training requirements to develope subordinates.
•
Understand and utilize various management reports: labour hours worked, Inventory Reports, branch Income
•
Statements and Expense Ledgers, etc.
Verify, approve, and manage employees’ time through timekeeping system.
•
Develope and manage annual budget. Document all accounts.
Work with local sales representative to be cognizant of market conditions and opportunities.
Identify customer status and confirm all credit approvals, working in conjunction with sales representative to
•
maintain proper credit administration.
Input and maintain pricing for non glass items.
•
Directly accountable for all performance measures. Analyze all variances to ascertain if any operational
•
policies need to be changed to meet the desired profit goals.
Verify all incoming and outgoing shipments for accuracy and reconcile all returns, damages, cancellations and other
adjustments.
Participate in physical inventory as required.
Responsible for administration of all safety policies and procedures
Develop and audit systems that will ensure the reliability of the department
Assist in the operation of the glass supply line to meet production and scheduling requirements
Provide technical support
Troubleshoot equipment and process problems and provide continuous improvement solutions through approved
project work
Assist personnel with process issues, procurement of parts, filling out work orders and organizing
vendors/contractors to assist with their related equipment
Complete projects as assigned by the Director
Develop and train employees to ensure the competency and skill levels of all personnel
Provide an understanding between systems & the applications they are suited to
Maintain positive relations with employees to assure optimum cooperation
Develop, maintain and track detailed process improvement methodologies leading to process predictability
Implementation and monitoring of Standardized work practices including operator training
R EFERENCES:
1st R eference
M rs L ynne Moore
P ilkington Glass
Unit 26 Bermondsey Trading Estate
Rotherhithe New Road
London
SE16 3LE
T EL: 020*-***-****
Fax: 020*-***-****
2 nd Reference
Sam Grant (Di rector) of Former Greenberg Glass
9 J ubilee Avenue
H ighams Park Ind. Estate
Chingford
London
E9 8SL
T EL: 020*-***-****
3 rd Reference
M r Ian Stephenson ( D irector of operations for Franchise of McDonalds Restaurants )
97 Ravensbourne Park
Catford
London
SE6 4YA
TEL: 020*-***-****
PERSONAL STATEMENT
My name is Ian Clarke.
I am an avid physical fitness enthusiastic and as well as attending the gym some two or
more t imes a week.
As well as the above mentioned pursuits I also undertook studies to achieve a First Aid
Certificate through participation in a fully accredited First Aid course whilst at
P ilkington Glass. As well as involvement in this I took a course to become a Firas
Supervisor . As well as the activities I have already mentioned I also participated in
‘ Life Coaching’ and ‘Advice’ sessions held at Church, during which I offered advice,
guidance and support to younger and fellow church goers struggling with Sexual Health
or Life Style choices.
I found involvement in all of the above to be extremely rewarding and gratifying, and I
i ntend to continue to use my personal experience, life-skills and knowledge to fur ther
develop myself on both a personal level as well as academically. This I believe can be
achieved through the continuation of studies.
I relish the opportunity of being able to lead, organise and motivate others. I take great
p ride in my work and always strive towards excellence in all that I do.
My overall philosophy in life is to “stay focused upon my ambitions, to comprise for
myself a clear course of action/strategies in relation to how to achieve set goals &
objectives and to work ti relessly in order to achieve my overall ambitions”. I give 100%
focus and commitment to all that I endeavour, never giving-up when things get difficult
but to remain focused and to persevere.”
A dditional I nterests
As well as the above I also have a keen interest in Building Materials and television
p rograms such as Grand designs which I find int r iguing and fascinating.
I n my somewhat rare spare t ime I also enjoy watching light entertainment DVDs, going
to the Cinema and generally socialising with my friends and family.
Throughout my life I have been fortunate enough to have t ravelled internationally,
v isiting countries in Europe including Spain, Portugal and France, and others as far a
f ield as America, Mexico and The Caribbean islands to name but a few. My plan is to
eventually venture across the world, something which I may decide to do upon
completion of my working life.
Contact this candidate