Customer Service Manager

Amanda Huffman

**** *. ******** ******* **********@*******.*** Cell: 248-***-****

Blvd.

Apt #C4

Hazel Park, MI 48030

Highly self motivated administrative assistant. Knowledgeable of all office functions,

consisting of a background in automation, electrical and airline wholesales.

Superior telephone, customer service, and proficient computer knowledge with regard to

word, excel, PowerPoint, outlook, and windows operating system.

Excels at multi tasking in a fast paced work environment.

o Areas of Expertise

Office operations manager Filing and record keeping Executive and

administrative support

Customer Service Customer Satisfaction Teambuilding & Training

Management Complaint Enhancement Cost Reduction Strategies

Handling & Resolution Front End Supervision Order Fulfillment

Retail Operations Sales and donations goals

Management exceeded

Answering multi line telephone

system

Professional Experience

MIDWEST INDUSTRAIL METALS INC. TROY, MI 9/2012 12/2012

Office Controller, 09/12 12/12

• Typing reports, agendas, forms, letters, invoices, memos, statements.

• Answering the telephone and dealing with enquiries.

• Distributing incoming and outgoing post and information to relevant parties.

• Chasing unpaid invoices. Accounts payable and accounts receivables

• Preparation and distribution of minutes and agendas etc.

• Recording office expenditure and managing the budget.

• Ensuring adequate staff levels to cover for absences and peaks in workload.

• Ensuring that there is an adequate supply of stationery/stock within the office.

• Photocopying documents as required and circulating as directed.

• Maintaining filing systems.

B/E AEROSPACE LIVONIA, MI D/B/A Lasalle Electric Supply LLC

Administrative Assistant, 04/11 present 4/2011 to 9/2012

• Have prepared inter office memos and emails.

• Have worked closely with inside sales team and outside sales team and have helped prepare quotes/documentation.

• Have done billing for both sides of company (Airline and Electrical).

• Also have experience with Spec invoicing.

• Have done some travel arrangements for salesman.

• Have prior experience with accounts payable and receivables.

• Greet visitors, ascertain the nature of their business, and refer them to appropriate staff members.

• Answer incoming calls on multi line phone and respond to public inquiries in a courteous manner within scope of my

knowledge and authority and refer to other persons in the Department as appropriate.

• Receive and distribute incoming and outgoing mail.

• Distribute incoming faxes and courier packages.

• Proficient in Facts distribution software.

• Set up and maintain files, records and databases.

• Assist in coordination of office services such as, ordering catering when needed and maintaining office equipment

(computers, fax machines, printers, photocopy machine, telephone system).

• Maintain a neat and clean office environment, ensuring conference rooms are ready for meetings, and stocking kitchen

supplies.

• Ensure printers/fax/copiers and phones are in proper working order.

• Perform copying, mailing, filing and typing duties as required.

• As appropriate, devise and adapt improved work methods and procedures to accomplish work assignments.

• Perform other related duties as assigned.

• Excel & Microsoft office proficiency.

10/2005 to 04/2011

PETCO ANIMAL SUPPLIES TROY, MI

Customer Service Representative, 10/05 Aug 2010 Promoted to Customer Advisor Aug

2010

Trained multiple people in store operations and policies. Have exceeded almost every

donation drive and fundraiser and had the most donations on a part time shift. Have won

employee of the month. Works well in a team to accomplish goals set forth and to meet

higher standards for the company.

Made shifts more efficient and run smother by everyone knowing what their goals are for the

day in a clear and concise manner. Figuring out better way to do things that save time and

energy.

Have consistently brought up customer loyalty programs and have received many customer

compliments on my outstanding customer service. Have performed many functions and

fundraising events at the store. Exemplified the second to none customer service delivery

for which PETCO is nationally renowned in all interactions with animal welfare groups and

organizations.

Summit Sports Bloomfield Hills, MI 05/2003 to 7/2004

Warehouse Employee/Internet Sales 05/03 to 07/04

Received processed and shipped orders. Scanned orders to make sure they were delivered

to the right store. Worked as a group to make sure the warehouse was functioning in a

timely manner. Was able to place product on the truck and move it to other locations

weighing 50 or more pounds.

Introduced incentive programs that enhanced employee performance and helped build a

motivated workforce.

Handled customer complaints and implemented resolution techniques.

Reviewed orders and entered them using a Point of Sale System.

Education and Training

Lansing Community College Lansing Michigan 05/2006 to 06/2007

Earned 33 Credits; concentration in Human Services with a minor in Business

Oakland Community College Royal Oak, MI 01/2007 to 6/2008

Earned 30 credits; concentration in Liberal Arts with a minor degree interest in Business and

Marketing

Training: Completed most of my prerequisites and planning to transfer to a four year school with a focus in

Publishing/Marketing/Business

Professional references:

David Ladge General Manager Petco 248-***-**** (2005 2011)

Chris Huffman Internet sales Manager of Summit Sports Inc. 248-***-**** (2003 2004)

Shelly Zepenewski Sales Manager for Petco 248-***-**** (2006 2011)

Curt Osterhout Electrical Inside Sales Manager 734-***-**** Ext 107 (2011 2012)

Personal references:

Chris Sperry A close friend of 9 years and past associate. 248-***-****

Heather Hyatt My best friend for the last 20 years. 734-***-****

Vito Candela A family friend for the last 15 years. 734-***-****

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