Michael Jones **************@*****.*** Page *
Michael Jones
*** ****** **** *, ********, Ontario L6V 3A4
Mobile: 647-***-**** Home: 905-***-****
**************@*****.***
OPERATIONS SUPERVISOR/TRAINER/BUSINESS LEADER
Revenue and Profit Generation O perational Excellence
C ustomer Excellence
PROFILE
A results oriented, Operations Supervisor Planner and Service Professional, with 12+
years’ experience in the Manufacturing arena. A strategic thinker, recognized for
the ability to identify problems and marshal appropriate resources to resolve
complex business issues through redesign, achieving measurable goals and
operational excellence. An energetic visionary with exceptional communication
skills, leadership ability and a proven talent for developing highly motivated
teams with the mutual goal of profitability, revenue growth and customer
experience excellence.
AREAS OF EXPERTISE AND DEMONSTRATED ACHIEVEMENTS
Strong Technical knowledge within the fleet vehicle manufacturing area
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Exceptional Communication skills – Customer Service, Suppliers, Sales and or Marketing,
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Manufacturing and Team Building
Michael Jones **************@*****.*** Page 2
Excellent English communication skills (both oral and written)
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Strong team player to ensure the success of the organization
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Sound knowledge of Quality Assurance and Production Management techniques within a
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fast paced high volume facility
Ability to read and interpret complex blueprints/schematics for aftermarket vehicle
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components
BUSINESS EXPERIENCE
Vanteriors Inc.
December 1999 to September 2012
Production Supervisor
Review daily reports against the production schedule to ensure demand is met and
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communicate any issues to the team
Manage /review and set up team workflow to ensure quality standards are met
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Make revision recommendations where necessary during in process production
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Identify opportunities to improve service (internal and external), manufacturing
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efficiencies, etc.
Responsible for ensuring the attainment of service level goals while helping to maintain
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inventory levels to drive down liabilities and cost
Responsible for reviewing past results, searching for greater efficiency in product
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movement
Manage multiple projects simultaneously and prioritize in accordance with the challenges
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of a rapidly changing environment
Conduct employee performance reviews to ensure growth of staff and train towards
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upcoming advancement opportunities
Lead a large contingent workforce, including training and mentoring to ensure peak
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demands are met
Jacks Backyard
June 2005 – Present (Weekends Only)
Head of Security
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Create schedules for door staff to ensure customer safety while on premises
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Responsible for ensuring discipline and training of door staff team
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Proficient in report writing and strong communication skills
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Continuously review past events and implement improvements to facility staff
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EDUCATION/TRAINING
Management Training Course – 2008
Quality Assurance – 2006
O.S.S.D – North Peel Secondary School – 1984
Computer Skills
M icrosoft Office, Excel, Word
R eferences
Furnished upon request