Customer Service Manager

Valeria A. DiCenzo

*** ***** ****

Uniontown, PA 15401

**********@*****.*** Home: 724-***-**** Cell: 724-***-****

OBJECTIVE

To utilize my professional skills and education in a position related to working with

youth, adolescents, or adults.

Education

California University of Pennsylvania, California, PA 15419

Degree Conferred: Bachelor of Arts in Psychology 2006

Community College of Allegheny County, West Mifflin, PA 15122

Courses taken in Nursing and General Education 2003-2005

Laurel Business Institute, Uniontown, PA 15401

Degree Conferred: Associate Degree in Medical Secretarial/Assistant 1997-1999

Penn State University, Uniontown, PA 15401

Courses taken in Criminal Justice and General Education 1996

Experience

The Golden Butterfly

04/2009-Present Job Title: Manager

Job Responsibilities: Manage family owned business by maintaining books along with inventory as well

as day to day responsibilities.

Albert Gallatin Area School District

09/2007-03/2009 Job Title: Substitute Teacher

Job Responsibilities: Substitute taught under emergency certification grades Kindergarten through Fifth.

Provided instruction in the classroom setting to students by following the regular teacher’s lesson plans.

Myoung S. Kim, M.D.

04/1999-11/2006 Job Title: Medical Secretary/Assistant

Job Responsibilities: Assisted the doctor in the office setting with routine gynecological check-up or

obstetric visit with the female patient. Scheduled appointments for patients in the office along with

surgeries at Uniontown Hospital operating room; supportive counseling with individuals to answer

questions; collaborated with drug & alcohol facilities to make sure patients were following treatment plan;

new patient intakes; office protocol included answering multi-line telephone calls in a

professional/knowlegeable manner, patient record keeping, scheduling, inventory, charting, patient

monitoring and other general office duties as required.

California University of Pennsylvania

06/1995-12/1995 Job Title: Workstudy

Job Responsibilities: Conducted campus tours to incoming students and their families. Answered multi-

line telephone calls in a professional/knowledgeable manner. Prepared new student packets for mailings,

and entry of information into the database using various programs as well as demonstrated the ability to

work independently.

County Market Grocery Store

05/1996-07/1996 Job Title: Cashier

Job Responsibilities: Provided excellent customer service to individuals while at check-out. Demonstrated

excellent organizational skills while stocking shelves.

Department of Transportation-District 12

04/1994-07/1994 Job Title: School Internship

Job Responsibilities: Answered multi-line telephone calls using proper etiquette, proofread booklets, typed

up letters to be mailed and entry of information into the database using various programs.

Training &Certifications

* Clean Air for Healthy Children-University of Pittsburgh

* Computer Training in SPSS, Microsoft Word, Excel, Internet, and PowerPoint

People Skills

* Management of challenging individuals

* Management of crisis situations

* Management in an office setting

References

Available Upon Request

Contact this candidate