Customer Service Representative

Michael C. Bailer

Osteen,Fla, *****

phone 407-***-****; email ****.******@*****.***

SUMMARY:

Approximately twenty five years of 24 X 7 commercial property management, service, renovations and logistics experience. Skilled at many trades such as air conditioning & heating,plumbing, electrical,and Extensive experience operating forklifts, heavy trucks and other industrial equipment. Have excelled in customer service skills for over 22 years. Work well with others and have exceptional customer relation skills from various forms of direct customer interaction and service. Quite versatile, amenable and able to quickly learn new skills; flexible with afterhours shifts.

PROFESSIONAL EXPERIENCE:

Commercial truck Driver ( jan 2010 - Present): Commercial truck driver(class A cdl) have worked for few commercial freight companies through out the United States. References Available for each company.

Shepherd Electric Supply, Beltsville, MD (September 2008 – March 2009): Senior employee in shipping department; also contributed as done in previous tenures with Dover & Highlander. Continued downturn in economy resulted in reduction in force despite favorable reviews.

Sears (Main Warehouse) Odenton, MD (March 2008 – September 2008): Commenced tenure as tech in main warehouse, While in Sear’s employ, learned new inventory management system and proficiency with appliances and service related issues. Leveraged experiences from previous parts supplier positions

Highlander Diesel, Annapolis, MD (September 2007 – January 2008): Managed Parts Department and maintained computer based inventory system for diesel truck parts.

Dover Plumbing Supply Company, Dover, DE (November 2005 – June 2007): Senior Customer Service Representative; Responsible for sales of all major and minor HVAC as well as plumbing systems, components, and related tools. Worked directly with tradesmen as required, using on-line computer tools. Directed shipping procedures for either small or voluminous orders,

Noland Plumbing Supply Company, Annapolis, MD (September 1998-November 2005): Senior Customer Service Representative; Responsible for sales of all major and minor HVAC as well as plumbing systems,also have worked in warehouse enviroment and driver duties, Most all daily responsibilities are similar to those above at Dover Plumbing.

Heatheridge Apartments, Bowie, MD. (May 1989 – September 1998): Assistant Maintenance Supervisor; Responsible for management of maintenance sub-contractors. Conducted apartment inspections,and performed daily maintenance duties, Instrumental in the selection and acquisition of vendors and supplies, and responsible for 24 X 7 resolutions of client emergency calls.

Town & Country Management, Laurel, MD (October 1984 – May 1989): Site Service Tech/// perform daily service tickets,,24 hr., Emergency call..

EDUCATION:

Lincoln Technical Institute, Capitol Heights, MD; Certificates in HVAC, Refrigeration U.S. Army; September 1976 – September 1979; Stationed in Drake Kasern Army Base, Frankfurt Germany. Responsible for inventory management of food supplies, picked up various supply orders and distributed to such.

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