Professional Experience
NORTH AMERICAN ROOFING 2012 -
Present
National, commercial roofing contractor.
Strategic Account Manager
Identify prospects and develop national accounts with multiple building
locations to sell large, commercial roofing projects. Develop client
relationships, prepare proposals and conduct contract negotiations to
ensure the sale of six figure commercial construction projects. Have
exceeded all goals for lead gen, proposals and sales. $2mm quota.
ADVANCED CUSTOMER SERVICES 2010 -
2012
Third-party, BPO contact center with 6 call centers supporting inbound and
outbound programs for regional and national clients.
Director of Business Development
Identify, prospect and close clients for contact center programs. One area
of specialty is in extended warranty and extended service plan marketing
programs and warranty customer service.
. Grew sales from Fortune 100 manufacturer to $1.6MM run rate. Manage
direct mail and email solicitations. Project status presentations to
executive management.
. Sold national appointment setting campaign for auto dealerships.
. Key player in developing the first, national extended service plan for
electric vehicle charging stations.
. Redesigned and developed company website and marketing collateral.
. Manage SEO, PPC/SEM and social media marketing campaigns.
. Develop strategic partnerships with warranty service companies
providing underwriting, service and software.
. Respond to RFPs, prepare proposals and conduct contract negotiations.
AWECOMM TECHNOLOGIES 2007-
2010
Tier 3 datacenter providing co-location, dedicated and shared hosting
plans, commercial content management website development, SEO and PPC
marketing programs.
Director of Sales
. Significantly grew datacenter hosting revenue. Recurring revenue grew
by $500K/year in addition to nonrecurring sales.
. Example of accounts includes Plante & Moran, Destination Rewards,
Payroll One, and Watserv.
. Sold $50,000 website and consulting engagement to multi-state energy
transmission provider.
. Championed content management website software resulting in numerous
new website and hosting accounts.
. Sold dedicated, co-lo and shared rack hosting along with managed
services including backup, firewall, IPS and VPN.
TOTAL DOOR 2001 -
2007
Manufacturer of commercial door systems specializing in architectural,
fire, pocketed and hurricane doors.
National Sales Manager (2004 - 2007)
Managed outside sales staff as well preparing responses to RFPs and closing
my own accounts. Company sales grew from $6.5MM to $9MM under my
management.
. Sold 650 pair door order for the Burj Kahlifa (Dubai) valued at $1.5MM
. Worked with sales staff and distributor network to close sales at
numerous accounts across the country.
. Redesigned marketing programs and collateral materials to focus on
vertical market segments. Managed corporate rebranding, collateral,
trade show activity and national advertising.
. Implemented CRM system for tracking all prospecting, sales and
forecasting activity.
. Redesigned marketing programs and collateral materials. Required
branding, all new collateral, trade show materials and national
advertising campaigns.
. Developed and implemented a national sales training program for
independent distributors that led to better product focus and
increased distributor sales.
Sales Management Consultant (Advitex) (2001-2004)
Sales and marketing consultant to Total Door. Analyzed and refocused their
sales and marketing strategy.
. Rebranded corporate presence and drove complete refocus on all
strategic elements of sales and marketing programs.
. Upgraded IT infrastructure replacing corporate servers and all desktop
systems.
RESOURCES CONNECTION 2000 - 2001
Accounting, HR, and IT contract placement specialists started by a Deloitte
Touche partner.
Director of I.T. Services
Identify, prospect and close client accounts for contract, high-tech
professionals.
. Recruited and marketed information technology professionals for
contract job assignments.
. Covered all aspects of business development including prospecting,
sales, recruiting, and project management.
. Conducted networking, cold calling, and referrals in pursuit of new
clients and IT professionals.
. $750,000 run rate within the first year.
PROCTOR FINANCIAL INSURANCE CORP. 1988-
2000
National insurance MGA providing lender-placed, commercial P&C policies. I
started there as a network specialist to eventually head their national
sales and marketing programs. Client list included over 1,700 mortgage
lenders and 900 independent insurance agencies.
Vice President National Sales & Marketing (1994-2000)
. Recruited, managed and mentored outside national sales staff and
marketing department.
. Traveled extensively with sales staff to identify client needs and
close major accounts.
. Created and implemented client Advisory Board that was central to
retaining key clients and developing new accounts.
. Redesigned all marketing programs, national advertising, website and
trade show materials.
. Achieved 300% of 1999 new production goals & 180% of first quarter
2000 production goals.
. Championed new flood determination services that grew into an asset
that was sold for $10MM.
CIO (1988-1994)
. Management responsibility for all systems development and hardware
installation.
. Managed a $1.4MM budget.
. Project manager for major rewrite of corporate billing and insurance
system.
Education
M.B.A., Marketing
Michigan State University
B.S.A., Information Systems
University of Michigan