Manager Customer Service

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Objective To achieve an excellence in the automobile

industry relating to engineering &

Technology.

Experience Aug 2011 to till date Tata Motors ASL Motors Pvt.

Ltd, Jsr.

Working as a Body shop Manager

Jan 2011 to July 2011 ICICI LOMBARD GENERAL

INSURANCE CO.LTD.

Worked as a Customer Service Manager

2009 March to DEC 2010, Tata motors

ASL Motors pvt ltd.Jsr.

Worked as a Works manager

2007 -2009 Hyva India Pvt. Ltd.

Production Engineer

. Manpower controlling in functional areas.

. Daily invoice controlling for the dispatch bodies.

. Daily production plan & report up gradation.

. Explanations to the operators, co-workers relating to the

drawings, specs & standards.

. Daily production review with Director.

2004 - 2007 Tata Motors ASL Motors Pvt. Ltd, Jsr.

Asst. Works Manager

. Controlling of shop floor

. Managed team of skilled & unskilled manpower.

. Customer dealing efficiently.

. Fault diagnosis of all type of Tata motors passenger cars.

(Diesel / Petrol).

. Solid ability to provide training and explain instructions and

guidelines to others effectively

. Strong knowledge of the standard practices, processes,

materials, tools, and equipment used in repairing

and refinishing automotive bodies

. Handling all the accident repairs and estimate preparation

. Interact with claim surveyors, for negotiation of damaged

vehicles and rate settlement.

2002 - 2004 Qanbar Steetley Saudi Ltd, Dammam.

Service Supervisor

. Controlling of shop floor in central workshop Dammam Branch.

. Maintain all the vehicle records & diary etc.

. Proper spare parts ordering related with hydraulic & mechanical

parts.

. Having an experience of Mercedes Benz, Man, Ford Cars, Kia,

Toyota, Mitsubishi,etc.

. A special training programme attended of concrete pump

technology & hydraulics by Putzmester representative Germany.

2000 - 2002 Tata Motors ASL Motors Pvt. Ltd, JSR.

Service Supervisor

. Controlling of shop floor.

. Managed team of 20 skilled manpower.

. Customer dealing efficiency.

. Fault diagnosis skill for Tata vehicles.

. Handling individually the bodyshop with there respective

activities.

. Strong ability to work independently with little or no direction

1996 - 2000 Tata Motors Tiwary Bechar & Co. Ltd, JSR.

Service & Warranty Supervisor

. Customer dealing in all aspects.

. Managed a team of Automobile Workshop.

. Product updation.

. Increased productivity & profitability through team work.

. Processing of warranty claims.

. Excellent ability to communicate effectively.

. In-depth ability to determine priorities and make work

assignments.

Education 1993

. I.Com from B.I.E.C, Patna.

1996

. Diploma in Automobile Engineering from I.M.I, Madras.

Expected Salary: Negotiable.

I hereby assert these above informations are true & flawless to my

knowledge & belief.

Place

Signature

Date:

(Aftab Alam)

AFTAB ALAM

Road No 8, House No- 120, Babarahim

Colony, Jawaharnagar

P.o - Azadnagar, Jamshedpur

Jharkhand,India

Pin-832110

Phone:-920-***-****

E-mail:- **********@**********.***

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