Project Manager Quality Assurance

Vickey S. Martin

****

Teakwood Trail SE

Cleveland, TN 37323

| |Phone 423-***-**** |

| |E-mail |

| |vsmartin29@hotmail.|

| |com |

| |

|Summary of | |

|qualifications |Experienced and knowledgeable Information |

| |Technology Professional seeking to contribute |

| |training and acquired skills within a Help Desk |

| |support role. Works well independently, or in a |

| |group setting providing all facets of computer help|

| |desk support such as troubleshooting, installation,|

| |maintenance, reports and quality assurance. |

| |In-depth knowledge and understanding of numerous |

| |software packages and operating systems. Skilled |

| |in phone protocol and professionalism. Skilled in |

| |identification and resolution of hardware and |

| |software issues and concerns. Excellent |

| |communication, presentation capabilities and |

| |attention to details. Customer Service Experience. |

|Employment | |

| |Valued Services, Chattanooga, TN, 02/2000 to |

| |04/2012 |

| |Help Desk Manager/Technician (40 plus hours weekly)|

| | |

| | |

| |Provided help desk support for computer, software, |

| |and hardware for over 300 field locations in |

| |different states. Maintained detailed records of |

| |phone call issues and records them in issue track |

| |software in order to provide a data base for future|

| |analysis. Recorded and assigned to appropriate |

| |level of support as required after troubleshooting |

| |equipment such as printers, software, internet |

| |equipment, fax machines and computers. Coordinated |

| |new store openings, sets up internet accounts, |

| |broadband installation, setup and register IP |

| |addresses per location, software and hardware |

| |installation and troubleshooting. Project Manager |

| |for hardware and software conversions for changes, |

| |purchases and new products implementation. Oversees|

| |and coordinated daily help desk operations. |

| |Prepared and performed testing and implementation |

| |of new software and hardware. As quality assurance,|

| |evaluated findings and recommended corrective |

| |action, if required. Created and maintained file |

| |system to show test flow of operations and |

| |providing proof of compliance with State |

| |regulations and Sarbanes-Oxley Act audit standards.|

| |Supported stores that needed additional training or|

| |assistance with new products. |

| | |

| |McKenzie Companies, Cleveland, TN, 02/1999 to |

| |12/1999 |

| |Help Desk Technician (40 hours weekly) |

| | |

| |Provided computer and software support for about |

| |500 field locations and maintained detailed record |

| |of all calls. Preformed troubleshooting for |

| |equipment, software, internet connections and data |

| |entry issues and maintained detailed records of all|

| |calls and resolutions in software provided for |

| |task. Provided problem solving and resolved issued |

| |with store equipment including printers, faxes, |

| |copiers, monitors, computers, routers, modems, COM |

| |switches and scanners. |

| | |

| |02/1998 to 02/1999 Break in work history |

| | |

| | |

| | |

| | |

| |US Army National Guard, Chattanooga, TN, 02/1997 |

| |to 02/1998 |

| |Meteorological Technician (16 hours monthly and 2 |

| |weeks yearly) |

| | |

| |Operates meteorological equipment plots data |

| |manually and operates computer in a meteorology |

| |station. Assembles tests and adjusts radiosonde |

| |transmitter. Prepares weather balloons for |

| |launching and performs operator maintenance of |

| |equipment, vehicles, communication, and electronic |

| |equipment assigned to section. Terminates |

| |meteorological flight operations when requires are |

| |met. Analyses, generates and disseminates |

| |information including barometric pressure, wind |

| |speed and direction, temperature humidity and |

| |density for upper air and surface per mission |

| |requirement. |

| |Provided and reinforced security for field |

| |artillery unit per requirements, maintained weapons|

| |qualifications and skills training. Maintained all |

| |equipment assigned. Fulfilled assignment in Bosnia|

| |from 09/1997 to 01/1998. |

| | |

| |Boys and Girls Town of Missouri, Springfield, MO, |

| |03/1995 to 11/1996 |

| |Night Security Officer (40 hours weekly) |

| | |

| |Checks with the supervisor for instructions and a |

| |complete walk through/med count when coming on |

| |duty. Takes a resident visual head count every at |

| |least twice an hour, or more as needed and |

| |maintains log of observations. Observes and |

| |monitors the residents and immediate area. |

| |Provides a safe and secure environment and reports |

| |to supervisor when a patient becomes ill or is in a|

| |state of distress. Prevents or reports residents |

| |leaving the building or the grounds without |

| |authorization. Responds to alarms and investigates |

| |disturbances and reports any unusual or irregular |

| |activities to the supervisor. Reports and logs the |

| |presence of unauthorized persons to the area. Helps|

| |keep the cottages clean, including helping with |

| |laundry, and other light cleaning. |

| | |

| |Arizona Department of Corrections, Douglas, AZ, |

| |02/1993 to 11/1993 |

| |Correctional Service Officer (40 hours weekly) |

| | |

| |Monitor conduct of prisoners, according to |

| |established policies, regulations, and procedures, |

| |in order to prevent escape or violence. Inspect |

| |conditions of locks, window bars, grills, doors, |

| |and gates at correctional facilities, in order to |

| |ensure that they will prevent escapes. Search |

| |prisoners, cells, and vehicles for weapons or |

| |drugs. Guard facility entrances in order to screen |

| |visitors. Record and provide supervisors with |

| |information, including prisoner identification, |

| |charges, and incidences of inmate disturbance. Use|

| |weapons, handcuffs, and physical force to maintain |

| |discipline and order among prisoners. Conduct fire,|

| |safety, and sanitation inspections. Provide to |

| |supervisors oral and written reports of the quality|

| |and quantity of work performed by inmates, inmate |

| |disturbances and rule violations, and unusual |

| |occurrences. Arrange daily schedules for prisoners|

| |including library visits, work assignments, family |

| |visits, and counseling appointments. Assign duties |

| |to inmates, providing instructions as needed. |

| |Insured safety and provided security for inmates, |

| |civilian personnel and officers with in the |

| |assigned housing units containing approximately 120|

| |inmates. |

| | |

| |US Army 111th Military Intelligence Center and |

| |School, Fort Huachuca, AZ 03/1987 to 07/1991 |

| | |

| |Military Intelligence Analyst |

| | |

| |Assignments included S-2 Security, physical and |

| |personnel, and S-3 Operations. Training |

| |Coordinator, Budget and Training Ammunitions |

| |Analyst. Lead team to complete a field training |

| |exercise to be used by new analysts both enlisted |

| |and officer basic courses. Provided student support|

| |while assigned to Training Support Company, Combat |

| |Electronic Warfare Intelligence. (TSC (CEWI) |

| |prepared all-source intelligence products to |

| |support the combat commander. Assisted in |

| |establishing and maintaining systematic, |

| |cross-referenced intelligence records and files. |

| |Received and processed incoming reports and |

| |messages. Assisted in determining significance and |

| |reliability of incoming information. Assisted in |

| |integrating incoming information with current |

| |intelligence holdings and prepared and maintained |

| |the situation map. Assisted in the analysis and |

| |evaluation of intelligence holdings to determine |

| |changes in enemy capabilities, vulnerabilities, and|

| |probable courses of action. Assisted in the |

| |preparation of Order of Battle records using |

| |information from all sources and in the preparation|

| |of strength estimates of enemy units. Assembled and|

| |proofread intelligence reports and assists in |

| |consolidating them into military intelligence. |

| |Prepared Intelligence Preparation of the |

| |Battlefield (IPB) products. Analyzed current |

| |intelligence holdings to identify gaps, and |

| |subsequent intelligence collection requirements. |

| |Drafts periodic and special intelligence reports, |

| |plans, and briefings. |

| | |

| |US Army 1st Support Battalion, Lee Barracks, Mainz,|

| |Germany 03/1985 to 03/1987 |

| | |

| |Military Intelligence Analyst |

| |Intelligence specialists use information derived |

| |from all intelligence disciplines to determine |

| |changes in enemy capabilities, vulnerabilities, and|

| |probable courses of action. The Intelligence |

| |Analyst is primarily responsible for supervising, |

| |coordinating and participating in the analysis, |

| |processing and distribution of strategic and |

| |tactical intelligence. Prepares all-source |

| |intelligence products to support the combat |

| |commander. Assists in establishing and maintaining |

| |systematic, cross-referenced intelligence records |

| |and files. Receives and processes incoming reports |

| |and messages. Assists in determining significance |

| |and reliability of incoming information. Assists in|

| |integrating incoming information with current |

| |intelligence holdings and prepares and maintains |

| |the situation map. Assists in the analysis and |

| |evaluation of intelligence holdings to determine |

| |changes in enemy capabilities, vulnerabilities, and|

| |probable courses of action. Assists in the |

| |preparation of Order of Battle records using |

| |information from all sources and in the preparation|

| |of strength estimates of enemy units. Assembles and|

| |proofreads intelligence reports and assists in |

| |consolidating them into military intelligence. |

| |Prepares Intelligence Preparation of the |

| |Battlefield (IPB) products. Analyzes current |

| |intelligence holdings to identify gaps, and |

| |subsequent intelligence collection requirements. |

| |Considers enemy Order of Battle records in the |

| |development of collection tasks and assessment of |

| |enemy vulnerabilities and probable courses of |

| |action. Assists in the preparation of reports on |

| |captured enemy material. Drafts periodic and |

| |special intelligence reports, plans, and briefings.|

| | |

| |Atmospheric Science Laboratory, Meteorological |

| |Team, Yuma Proving Ground, AZ 03/1978 to 03/1985 |

| |Meteorological Technician/Supply Technician |

| |Receives, inspects, inventories, loads, unloads, |

| |segregates and stores issues and delivers turn in |

| |organizational supplies and equipment. Operates and|

| |maintains unit level computer. Prepares all supply |

| |documentation and maintains detailed records. |

| |Maintains automated supply system for accounting of|

| |supplies and equipment. Secures controls and orders|

| |supplies including office, vehicle and equipment in|

| |accordance with Army standards. Inspects completed |

| |work orders for accuracy and compliance with |

| |established procedures. Review and annotates |

| |changed to unit material condition status reports. |

| |Posts transactions to organizational and |

| |installation property books and maintains |

| |supporting transaction files. |

| |Provides weather support both upper air and surface|

| |observations for aviation and testing of new |

| |equipment for battlefield deployment. Operates |

| |meteorological equipment plots data manually and |

| |operates computer in a meteorology station. |

| |Assembles tests and adjusts radiosonde transmitter.|

| |Prepares weather balloons for launching and |

| |performs operator maintenance of equipment, |

| |vehicles, communication, and electronic equipment |

| |assigned to section. Terminates meteorological |

| |flight operations when requires are met. Analyses,|

| |generates and disseminates information including |

| |barometric pressure, wind speed and direction, |

| |temperature humidity and density for upper air and |

| |surface per mission requirement. Collect and |

| |disseminate temperature, humidity, wind speed and |

| |direction, solar data and air density to and |

| |provided it to the requestor for historical |

| |projects. Test and verify new weather equipment for|

| |possible fielding. |

| | |

| | |

|Education | |

Bradley Central High School, Cleveland, TN 1977

Army Basic Training, Fort McClelland, AL 1978

US Air Force Metrological Course, Chanute AFB, IL 1978

Arizona Western College, Yuma Proving Ground, AZ 1983

US Army Intelligence School, Fort Huachuca, AZ 1985

Arizona Dept of Corrections, Tucson, AZ 1993

Real Estate Sales/Broker, Springfield, MO 1995

Contact this candidate