Customer Service Representative
Resume:
Rosemary Moreno
Rosemary
Chicago IL, 60640
Chicago
********.*********@*****.***
Experience: 11 years of experience with SAP, 2 years with Great Plains systems
Vita Food Products, Chicago IL / Customer Service Representative, August
2010-Current
2010-Current
Answering phone, assisting customers with product questions, concerns or
•
complaints using Great Plains system.
complaints
Processing orders via phone, fax, email or EDI.
•
Working with shipping regarding allocation of product shipping for the
•
day.
day.
Acting as liaison between shipping department and carriers, contacting
•
clients regarding date changes for delivery appointments.
Running various reports to generate invoices for the day.
•
Distribution of invoices to customers via mail or electronically.
•
Staffing Solutions, Knoxville TN/Data Entry, March 2008-March 2009
Staffing
• Part time contract position with Cariten Senior Healthcare.
• Processing insurance claims.
• Reviewing claims for accuracy and making necessary corrections
Whirlpool Corporation, Knoxville TN / Accounting Specialist, September 2006-June 2010
• Accounts receivable within SAP system.
• Responsible for managing up to 2000 accounts with maximum credit line of $50K.
• Reviewing pending orders for release and making follow up collection calls for any
past due balances.
past
• Running various reports to target delinquent accounts and negotiating payment
arrangements for past due balances.
arrangements
• Reconciliation of customers accounts.
• Providing customers of copies of invoices.
• Processing manual invoices via OPS technology.
Catalyst, Knoxville TN/June 2006-August 2006
Catalyst,
• Contract position, temp to perm as Accounting Specialist, 90 day probation until hired
as permanent Whirlpool employee.
as
Customer Care Specialist, Broadview, Formerly Brinks Security, Knoxville TN
Customer
February 2006-May 2006
February
• Process in-bound calls to the point of resolution, including customer service inquiries
and complaints.
and
• Educate and explain system functions to customers.
• Troubleshoot specific system operational problems encountered by customers.
• Schedule service appointments for technicians at the branch office locations.
• Update database files and customer account information and various customer care
responsibilities.
responsibilities.
J.C Penney, West Town Mall, Knoxville TN / Customer Service Associate, January 2006-May
2010
2010
• Catalog department, processing catalog orders and distribution of packages.
• Processing credit card payments and assisting customers with basic questions
regarding their accounts.
regarding
Hollister Incorporated, Libertyville IL / Senior Customer Service Associate, December 1999-
December 2005
• Call center, responsible for reviewing discrepancies in deliveries using SAP system
• Processing re-orders, returns and debits and credits and backing up our order reps
processing orders via SAP.
processing
• Setting up new accounts and updating customers account information.
• Filing claims with FedEx for reimbursement for lost packages.
Education
GED and some college courses
Computer Skills
Basic Microsoft Word, Excel, Internet
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