Manager Customer Service

Keith Jereda

**** ******** *****

Orlando FL ****9

954-***-****

*******@*****.***

Objective: To secure a challenging and rewarding position with a well-established organization that will

lead to a lasting career.

Profile:

Experienced professional with success at interfacing with others at all levels to ensure corporate goals and

missions are attained

Ability to achieve immediate and long term goals and meet operational deadlines

Possess excellent interpersonal, analytical, communications, and organizational skills

An effective manager/leader with the skills necessary to direct/train and motivate staff to its fullest

potential

Professional Experience:

FSA NETWORK

AUGUST 2011 - PRESENT

LOCATION MANAGER

Responsible for bringing the facility into the top 25% of regional delivery agents

Responsible for planning, directing, and coordinating the work of an 8-member delivery team to ensure

Timely delivery and proper installation of product

Serve as a management resource to corporate offices

Attend interagency workgroup meetings on behalf of corporate offices

Complete special projects per senior management’s request

CORY FIRST HOME DELIVERIES

JULY, 2007- AUGUST 2011

LOGISTICS WAREHOUSE MANAGER

Oversee all aspects of warehouse operations, including receiving, stocking, order processing, shipping,

and inventory control

Provide training to staff on safe, well-defined work methods with focus on continuous process

improvement

Accurately maintain stock control systems, while considering future capacity requirements

Produce daily reports regarding inventory and deliveries

Motivate, organize, and encourage teamwork within the department to ensure set productivity targets are

met/exceeded

BEST BUY HOME DELIVERIES

JANUARY, 2004-JUNE, 2007

LOGISTICS CUSTOMER SERVICE REPRESENTATIVE

Provided customer support, established delivery times, maintained the database of delivery data and

followed up on will-calls

Responsible for data entry of completed deliveries on a daily basis

Collaborated with customers and stores to ensure effective delivery of merchandise.

Managed billing and payment collection of completed purchases

Education:

FLORIDA ATLANTIC UNIVERSITY-BOCA RATON, FL

Bachelor of Science Degree in Computer Arts and Animation

Concentration: Computer Animation

Skills:

Software knowledge: Microsoft Word, Excel, Outlook, computer animation and web design.

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