Sales Manager
Resume:
LUANN RODRIGUES
**** ********* ****, ***********, ******* L5M 6M6
*********@*****.***
Profile:
• A highly competent professional who can be trusted with the most confidential of projects.
• Strong communicator with effective professional telephone and customer relations.
• Demonstrates poise, tact, diplomacy, accuracy and efficiency
• Self-starter who can exceed expectations and meet deadlines in a busy multi-tasking environment
Areas of expertise:
• Excellent organizational and time management skills. Managing files, records and documents
• Performing accounting functions, expense reports, payment approvals and invoicing
• Preparing correspondence and presentations
• Generating and submitting reports with keen attention to detail and work demands
• Arranging travel, preparing for meetings
• Advanced level of proficiency in MS Office and ERP Baan
• Strong interpersonal and communication skills with the ability to co-ordinate and interact with colleagues, customers and suppliers
• Self-motivated with strong analytical and problem solving skills and the ability to perform duties under minimal or no supervision
• Ability to exercise flexibility, initiative, good judgment and discretion
Professional Experience:
Executive Assistant to CIO, Group IT
M.C.T. FZE (Chalhoub Group), Dubai, UAE Feb 2003 to Nov 2012
• Preparation of Annual IT Budgets for the Group Companies, Annual Income Projections and Expense Reports and Monthly income reports
• Maintaining of software, licenses, agreements, support renewals and coordinating with the Suppliers
• Purchasing of IT equipment hardware and software, negotiating with suppliers and processing of invoices for payments
• Invoicing to the Group companies using ERP Baan for items which include software licenses, leased lines, Blackberry services, implementations and customizations to name a few
• Administration and Coordination for the Group IT Division with inter-company divisions, IT departments in all branch offices, assisting the CIO, Senior Managers and staff. Preparing of documents and corresponding via email
• Maintaining of leave schedules, travel arrangements and filing of records and documents
• Coordination of various processes, office equipment and supplies
• Use of Remedy force for updating and closing work orders/ incidents assigned
• Issue for Blackberry services to users in coordination with the service provider and maintaining of Inventory records
Sales Co-ordination and Administration
Magnum Connect FZC Nov 2000 to Dec 2002
• Providing full sales coordination and administrative support to the sales team
• Liaising with Prospects and Customers on general enquiries, product pricing, preparing Quotations & Order fulfillment including problem solving and follow-up on payments
• Processing of Orders via a systematic procedure & delivery of shipments. Coordinating with various departments including Finance, Sales, Procurement, Operations and Logistics
• Negotiating with Suppliers when required
• Maintaining customer database, filing registry and general office administration. Also coordinating on activities for the General Manager
• Fair knowledge of Structured Cabling Systems, Logistics and Customs procedures of the Free Zone
Sales Support Executive
Brand-Rex, Dubai Jun 1999 to Oct 2000
• Prepare Quotations & Proforma Invoices with details provided by HQ
• Control and prepare layouts for pricing structures
• Organize and arrange MillenniuM Training courses, conferences and hotel arrangements
• Maintain Stock Profile records for MillenniuM Distributors
• Co-ordinate Customer meetings and travel arrangements for Regional Manager
• Maintain a Customer database for MEAI regions
• Coordinate with the UK HQ and follow-up on documentation and order delivery
• Coordinated on the set-up of the Middle East Branch office and liaised with the Administration on all procedures and formalities
• Coordinated on Marketing and Promotional projects
Trikaya Grey Advertising (I) Limited, Bombay
I joined this most distinguished and leading advertising agency in Bombay as Secretary in the Client Servicing Department, moved on to accept additional responsibilities and resigned as Assistant Media Manager – Buying and Operations
Education:
• Masters Degree in History (1st Class), University of Bombay
Additional Qualifications:
• Attended courses on Telephone Techniques & Business Writing conducted by The British Council, Dubai
• Diploma in Travel and Tourism – Davar’s Institute, Bombay
• Attended a course in First-Aid
Interests:
• I enjoy reading, travelling and learning about the history and culture of the places that I visit.
• I have been actively involved in the CSR and Go Green Programs arranged by the previous company I worked with
Contact this candidate