Customer Service Administrative Assistant
Resume:
BELINDA IGLESIAS
**** ******** ****** *******, ** 46323
*********@*****.***
Profile:
I am looking to obtain a Legal Assistant/Secretary position where I can
utilize my skills and experience.
Education:
01/09-Present Calumet College of St. Joseph Whiting, IN
. Obtaining a Degree in Bachelor of Science in Paralegal Studies
. Advanced law classes taken
06/07-06/08 Brown Mackie College Merrillville, IN
. Paralegal Assistant Certificate
10/97-10/98 Sawyer College Hammond, IN
. Medical Administrative Assistant Certification
Special Skills:
. Microsoft Word Medical Terminology
. Microsoft Excel Legal Terminology
. Outlook Dental Terminology
. Some Power Point Medical Insurance /Dental Insurance
. Bi-lingual Customer Service
. Typing 55 wpm Medical Pre-collections
Experience:
08/12-11/12 Legal Secretary/Sklare Law Group
Chicago, IL
. Typed correspondence, letters and memos to plaintiffs, insurance
companies, opposing counsels and facilities; such as doctors and
medical facilities
. Filed motions such as; 19(b) hearing and set up hearing with court
. Extensive communication with clients, adjusters, opposing counsel and
medical facilities
. Checked the IWCC website to check status of hearing dates and also
check who is assigned arbitrator to cases
12/11-02/12 Expeditor/ U.S. Legal Support
Chicago, IL
. Type correspondence letters and memos to plaintiffs, businesses,
clients, hospitals, clinics, and doctor offices.
. Send out certified subpoena also to plaintiffs, businesses, clients,
hospital, clinics and doctor offices.
. Follow up with plaintiffs, businesses, clients, hospital, clinics and
doctor offices, regarding the subpoena regarding medical records,
account payable and radiology departments.
. Providing customer service to clients.
. Call center making 70-80 calls a day.
. Dictating from memos, letters, and correspondence.
11/10-12/10 Paralegal Assistant Interviewing Consultants/Mark L. Karno &
Associates Chicago, IL
. Typed correspondence letters to defendants, insurance companies,
businesses and clients
. Conducted principal interaction with prospective and existing clients
and attorney
. Assisted in all phases of trial support and case management
. Produced, edited, and finalized documents from dictation, drafts,
handwritten notes, and voicemail
07/09-08/10 Office Coordinator/Comprehensive Care
Gary, IN
. Troubleshoot for Operations Manager
. Acted as a Liaison between lawyers and medical records staff
. Delegated patient schedules for physical therapy staff
. Coordinated daily operations for physical therapy department
. Organized clerical operating systems including training new employees
. Communicated with insurance companies with copays and deductibles
06/08-06/09 Insurance Claim Representative Trustmark/MBO
Munster, IN
. Followed-up on denied insurance claims by requesting explanation of
benefits, medical records, itemized statements and other related
documentation from insurance companies, patients and third parties
. Corrected and re-filed rejected insurance claims using appropriate
coding
. Process credit card payments and answered high volume incoming calls
. Worked on claims from University of Chicago Hospital, Pinnacle
Hospital, Swedish Hospital and Metro South Medical Central (formally
St. Francis Hospital)
01/08-04/08 Medical Administrative Assistant WCMS/State Farm Insurance
West Lafayette, IN
. Provided Great Customer Service
. Answered incoming phone calls and made outgoing phone calls to
patients, doctors and facilities
. Audit charts and organized the files of all employees
. Faxed, emailed and mailed to corporate office test results of blood
work, FMLA, RTW and absentees of all employees
. Typed letters, memos and emails to all employees of reminders of
yearly blood work and any paperwork that needed to be turned in to
corporate offices.
12/05-01/08 Receptionist/Intern Legal Assistant Briones, Harvey &
Trevino P.C Homewood, IL
. Produced, edited and finalized documents via from some dictation,
drafts, handwritten notes and voicemail
. Scheduled of depositions, court dates, and meetings
. Assisted in all phases of trial support and case management, also
performed legal research
. Conducted principal interaction with prospective and existing clients,
attorney and other key individuals
. Compiled medical records and requested billing statements for
workman's compensation cases from physicians, clinics and hospitals
08/04-09/05 Unit Secretary/ St. Catherine Hospital
East Chicago, IN
. Checked in patients in their hospital rooms
. Entered orders when doctors order tests, blood work, medicine,
radiology department or food diet
. Entered charge for the billing department
. Provided excellent customer service to doctors, nurses and other
employees
04/99=04/00 Customer Service Representative/ Hammond Clinic
Munster, IN
. Provided excellent customer service
. Checked in and out patients for appointments
. Collected co-pays, insurance deductibles and payments
. Verified insurances with insurance companies and verify if we are in
network.
. Entered demographics for new patients
. Made appointments for patients for different doctors
. Answered incoming phone calls
. Answered billing questions for patients who had billing questions
REFERENCES UPON REQUEST
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