Quality Assurance Analyst
Resume:
NADEEM MUFTI
______________________________________________________________________
E-mail:
Phone: 732-***-****
********@*******.***
PROFILE
An analytical, organized and results-oriented Senior Software Testing Consultant (QA) with
a proven track record in software quality assurance in the area of Telecommunication
(GSM and CDMA), VoIP (SIP), Home Security System, Mobile Applications (iOS (HTML 5.0),
Android), WEB, CRM (OMS), Customer Care and Billing (AMDOCS & INTEC), SAP BI, SAP-
Supply Chain (EM- IBM Main Frame), Music Group (WMG) and Banking. Vast experience in
the Billing, Provisioning of Wireless, Land Line, Number Portability, Cable (IBM- Main
Frame), High Speed Internet, OSS, Mortgage Application, LDI, in the Smoke, SIT, UAT and
Regression Testing. Good working knowledge of Testing Tools like HP Quality Center,
Mercury Test Director, Bugzilla and CQ (IBM Clear Quest). Posses diversified international
experience in testing and development. A team builder and motivator with strong
interpersonal, communication and leadership skills
TECHNICAL SKILLS and EXPERIANCES
Quality Assurance: End to end product design, QA (Agile, Scrum and Waterfall
Methodology), Independent validation and verification,
Developing Test Plan, Test Cases.
Telecom Featuring test experience in OSS, BSS and cross Telco Gateway -
system, SIP Trunking, CMTS
Protocols and Standards SIP, TCP/IP, FTP, LDAP, SNMP, SQL Net, DOCSIS, HTTPS 443
(TCP), CSMAP9091 (UDP & TEA), XMPP 5222 (TLS+SASL, TCP)
Networking GSM (3G) and CDMA
Billing Cycle AMDOCS (CRM-OMS, AMDOCS Monitoring and Control-
AMC),
- ENABLER & ENSEMBLE) and INTEC (CRM), customer care and
- billing system
Home Security System XHS (Comcast)
Routers and Gateways Net Gear, IMS and NCS Gateway
Devices and Sensors Door / Window/ Motion/ CO Sensors, Thermostat, Cameras
(Indoor/ Out Door), Key Pads, Key Fobs, widgets (Weather,
Clock, News, Calculator, Games) Light Modules and Take Over
Panels
Mobile Platform I Phones, Android, BlackBerry (RIM), WAP
Mobile Applications SMS (Text Messaging),E- MAIL, Web Browsing, MMS (Multi
Media Services), - Code Baring, Voice Mail, Blue Tooth, Contacts
Mobile Manufacturer Nokia, Samsung, Motorola, Blackberry (RIM)
Defect Management HP Quality Center 10.0, RQM (IBM), CQ, Test Director 7.0,
Clarify - and Bugzilla
Database MS Access, Oracle 10g, Sybase Data Base, DB2
Tools TOAD for Oracle and TOAD for DATA Analyst, SQL, PL/SQL,
- Exceed, Screen Composer, Lotus Notes R5, INFOMAN (IBM –
- Main Frame), JBoss, COGNIVIEW (PDF to Excel File
Converter)
Operating Systems Microsoft Windows NT & 2000, UNIX (Sun Solaris 2.6 & 2.7)
Programming Environment ABAP SAP R/3, SCEM 4.1, Java, VB-5, Oracle8, HTML, COBOL,
Remedy AR System (User& Admin)
Automated Win Runner, QTP, Rational Visual Test
Project Management Microsoft Project, MS Visual Source Safe, MS Office 2000
• Executing the Smoke, system, UAT, SU (Software Updates), MR (Maintenance
Release), Hot Fixes (HF) and Regression testing of Home Security System, wireless
Provisioning, land line (RHP), VoIP, Cable - Provisioning (IBM- Main Frame) and
Internet.
• ON Line Testing of CSM /CRM for New and Existing Customers
• Activation of CTN (Cellular Telephone Number) & DPN (Digital Phone Numbers),
Deactivated (Cancel) CTN & DPN, Changed CTN & DPN, Resumed CTN & DPN,
Suspended CTN, Changed SIM, Refreshed CTN & DPN, Reviewed HLR
• Activation of Home Security System (Comcast - XHS) with different type of sensors
and devices like Door/ Window/ Motion Sensor, CO Sensor, Smoke Sensor,
Thermostat, Cameras and Take Over Panels.
• Monitoring the Home Security System through different portals like Subscriber Portal,
Management Portal and Cops Portals
• Monitoring and Controlling the Home Security System through I phones and Android
Phones
• Checking the parameters of different devices like HLR (GSM), Comverse (VM), OTAC,
Dngr (HIPTOP), RIM (Black Berry), WAP, PTMA (Pre Paid), SMS, IPCG, WMODE,
GFLEX (Redundant Device) and MMS as per the Specifications
• Creating of Usage for the Prepaid & Post Paid Customers
• Provisioning of Wireless, Land Line and Internet customers
• Crafting of the Usage for CIBER Roaming and Verifying in TOAD
• Executing the test cases of Provisioning and Production Defect
• Fully familiarized and hands on with Bill Run (by using schapi application) process like
Bill Prep, Bill Formatting, Ban Confirmation and close ban cycle
• Processing MAF, MPS, Guiding, Rating, Included Features, usage charges, Payment
and Back out
• Rectifying the problem of customers like Billing Cycle Control Table, Subscriber related
issues by using TOAD (Oracle 9.1)
• Creating resources for different groups like Regression, VAD, BOOST, SMTG,
TIJUNA, Extended America, RIM, Shake Out, Entrance Criteria (Out side Groups),
group Caller Id, Bulk Provisioning, WPS, Migration & SIM Prepaid
• Provisioning and Performing maintenance MACD’s while activating all products which
include Postpaid, Prepaid and Data Sticks according to the business requirements
WORK HISTORY
Comcast Xfinity and Xhs, Phila, PA, Jan.2012- Present
QA Analyst /Consultant
XFINITY® Home provides the next generation of home security technology to today’s
generation of families with all the features to meet the Customer expectations, plus with
remote connectivity to monitor home all day. The system's primary power supply has a
battery backup for connection, even in a power outage, Plus with cellular backup for the
system. It also provides the monitoring on the home from any Internet-connected
computer or Smartphone. It can record video clips and save pictures on the web portal
history during important events for easy reference.
Working in the laboratory to test the XHS system. Major responsibilities are:
• Activating the Touch Screen (iControl –TCA200 & SMA) with different type of Routers
and Modems (IMS and NCS Gateway, Net Gear Routers) through different protocols
like HTTPS 443 (TCP), CSMAP9091 (UDP & TEA), XMPP 5222 (TLS+SASL, TCP)
• Verifying the activation in the Management and Subscriber Portal with Gold, Silver and
Bronze tiers
• Arming and Disarming the system through Touch Screen (TS) and Subscriber Portal.
• Creating and Monitoring the Alarms through Subscriber Portal (SP) and Touch Screen
(TS) and verifying them in Management Portal (MP)
• Pairing Up the different devices and sensors with the Touch Screen like Door /
Window/ Motion/ CO Sensors, Thermostat, Cameras (Indoor/ Out Door), Key Pads,
Key Fobs, widgets (Weather, Clock, News, Calculator, Games) Light Modules and
Take Over Panels
• RMA the defective routers and the Touch Screens
• Running the Batch activation through Management Portal (MP)
• Logging in to (UNIX) Touch Screen for verifying the connected devices and errors
• Executing test cases in development, QA and Pre Prod environment for the releases
SU (Software Updates), MR (Maintenance Release) and HF (Hot Fixes)
• Developing Test Cases through User Manuals and Use Cases
• Creating and Maintaining the Customer account in Management Portals (MP),
Subscriber Portal (SP) and COPS Portal
• Attending daily meetings as a part of Agile and Scrum Methodology
• Raising and following up defects in HP QC10
• Downloading the XHS application on the I Phones and Android Phones for monitoring
and controlling the system remotely
• Setting up rules in the Subscriber Portal (SP) for a quick alert and actions
• Running the application in different browsers like IE, Google Chrome and Firefox to
verify the compatibility
• Documenting the issues for Vendors and Installer
Warner Music Group, NY, US Apr.2011- Oct.2011
QA Analyst /Consultant
Warner Music Group (WMG) has implemented SAP Financials for U.S. Recorded
music as a foundation to standardize US accounting and reporting processes.
WMG will be activating SAP Artist Ledger for Royalties Accounting. Several
Royalties related interfaces need to be created to satisfy system integration
needs. The ARS application is to replace 7 Legacy Royalties Systems by EROS
(Developed by SONY) and eliminate data double entry by developing interfaces with Single
sources of truth. It also increases Royalties Calculation accuracy by implementing EROS
(contract driven System).
Major responsibilities were:
• Worked on the Sales (Physical + Digital + Foreign) interfaces of ARS application
• Developed test cases from the SRS and BRD and writing them into QC
• Mentored and trained the client on QC
• Log into EROS system to enter the data and triggering the interface
• Attended walkthrough for understanding the application
• Tested the Sales Files (Physical + Digital) with different permutations and the fields as
per the specifications in the source and target
• Loged in to SAP (Artist Ledger) for end to end flow of the application
• Extensively executed the SQL queries through TOAD for Oracle, TOAD for Data
Analyst and Hey GC (A proprietary Tool of WMG) to access to Oracle and Sybase
Data Base for verifying the physical and digital products and mapping the sales file
(Local + Foreign (MUR) Sales) in between source and target (e.g. GCDM to EROS,
MUR to EROS, Staging to EROS)
• Developed the Matrix for testing of products with different permutations
AMDOCS Canada, Toronto Apr.2010-Sep 2010
QA Analyst /Consultant
AMDOCS is a customer care and billing company. Worked on the BT (Business
Transformation) Project at the client premises (ROGERS Telecom). Primarily responsible
for OMS domain to create customer and submitted orders.
The major tasks were:
• Created customer s in CRM – OMS for different line of product like TV (Analog +
Digital), HSI, RHPc for converted and non converted addresses and submitting the
orders to cover different type of scenarios
• Provisioned the customers and verified the Bill
• Executed the Bill Run for the entire team with the help of SCHAPI Application
• Modified and maintained the customer through MACD
• Interacted third party vendors those were integrated through CRM e.g.
Provisioning, SMS and VM
• Interacted with Customers through E-Mail by CRM
• Tested the Web Application with multiple browsers and modify the customer with
already created login name and password
• Verified the ROLES in CRM to maintain the security
• Maintained the Inventory in CRM
• Activated the daemons through AMC application for the entire team
• Interacted with Onshore and offshore team and raised the issues in daily Triage
defect management meeting
• Developed test cases and mapped it to the test plan in RQM (Rational Quality
Manager) and QC
• Raised defects in CQ (Clear Quest) and QC, retested and closed it.
Wind Mobile (Glob alive Canada), Toronto Oct.2009-Feb.2010
QA Analyst /Consultant
Wind Mobile is a wireless Telecom company in Toronto.
Worked in the UAT environment on the INTEC Billing system for the verification of Billing
in a client server environment for the wireless technology. The major tasks were:
• Created the Pre Paid and Post Paid customer in CRM - OMS with different products
• Maintained the customer like MOVE, ADDED, CHANGE and DELETE (MACD)
• Verified the Bill of the customer with all features and provisioned price plans
• Covered all scenarios while developed test cases, which includes Store Pick Up,
Ship to Customer, In Store Activation and shipping with all the three channels
• Created Usage (Local, Long Distance and International) for the Prepaid & Post Paid
• Created Test cases and entered them into QC
Spark Telecom Nov.2008- Jul.2009
Technical Consultant
Spark Telecom is an off shore company, deals in Whole sales of LDI (long Distance and
International) through VoIP Switch. Major Responsibilities were:
• Added and configured the customers
• Created, tested and trouble shoot the route for different destinations
• Supported customer technically in resolving their daily issues
• Generated and the bills for the Customers and Service providers
Innovapost, Ottawa Apr.2008- Sep.2008
QA Analyst / Technical Consultant
Innovapost is a leading provider of IT solutions and services, with a specialization in SAP
and Web development.
Worked on the IBM- Main Frame in the support of Supply Chain Management (SAP-Event
Manager) for the client Canada Post as a QA Analyst, Technical Expert and developer. The
major responsibilities were:
• Developed the Test Plan and Test Cases against the fixing of the code
• Tested all the scenarios for confirming the fixes
Bell Canada (Mobility), Toronto Mar.2007-Mar.2008
QA Analyst
Worked in the Customer Care & Billing (CC&B) Section of AMDOCS for the Provisioning of
Mobile Phones, Production Defects testing in UAT environment of Bell Mobility and Bell
Mobility Atlantic (BMA) Customer in a client server environment for the wireless
technology
ROGERS Communications Inc, Toronto May2005- Jan.2007
Consultant/ Sr. QA Analyst
Rogers Communications Inc is a leading wireless and cable provider.
• Worked in the System Integration Testing (SIT), UAT and Regression testing in the
provisioning of FIDO Wireless, Rogers Wireless, Land Line, Cable (IBM- Main Frame) and
Internet customers
• Worked on the IBM – Main Frame system for the Cable customers (New and Existing)
• Mentored and trained the Rogers Cables QA Analyst on the AMDOCS (CC&B) system.
• Involved in the moving of Cable legacy Billing system to AMDOCS system
AMDOCS Canada, Toronto Jan.2005- Apr.2005
Consultant/ QA Analyst
Worked in the System Testing (ST) and User Acceptance Testing (UAT) of Consolidator
(One Bill). The major work involved:
• Functional, Regression, UAT and System Testing of CONSO and NM1 (Bell Mobility)
environments by using the testing methodologies
• Tested CSM online (GUI) and batch testing through Exceed (HP UNIX)
• Utilized extensively the TOAD (Oracle 9.1), HP UNIX (Exceed) and SQLPLUS
Bearing Point Inc., Toronto Aug.2003-Jan.2005
Software Engineer/ QA Analyst
NEXTEL – Virginia USA
Worked at client site and also remotely (VPN) for the Wireless Technology on AMDOCS
system in the UAT section
The major works involve:
• Primarily responsible for the Resources, SC (Switch Control) and Entrance criteria
Management for the entire team at Nextel Laboratory
PNC Bank – USA
Worked at client /off site for 9 month project on the ECP (Electronic Cheque Presentment)
and Mortgages applications
AMDOCS Canada (Bell Mobility), Toronto May 2003-Aug 2003
Test Analyst / Consultant
Worked for the Bell Mobility in the Integration and UAT section for the testing of Interfaces
as a consultant in a client server environment for the wireless technology
CERTEN Inc., (Bell Sympatico), Ottawa, ON May 2001- Mar 2003
Test Analyst (Quality Assurance)
Worked in the UAT (User Acceptance Testing) section in a client server environment for the
on line testing of web based applications and billing system, provided by AMDOCS for
Sympatico High Speed Edition, an Internet service provider of Bell Canada.
Performed and accomplished the following tasks within budget and schedule:
EFTIA OSS SOLUTIONS INC. Ottawa, ON Mar. 2000 – Apr.2001
Product Verification & Validation Specialist
Worked in the R&D section for the Integrated Products of telecommunication industry in a
client server environment like Trans.Scribe (Gateway). The goal of Trans.Scribe is to get
the customer information, send it to service provider and vice versa for provisioning of the
services. The whole process is carried out by the gateway and the application was
developed in REMEDY.
Newbridge Networks, Ottawa, ON Jun.1999- Feb.2000
FIST Tester
Worked on System Main Street 36170A, the main tasks were:
• Tested different kind of Networking cards like Dhubs (1.6GB), Shub (800Mb),
Transmission, Pri cards (frame Relay), DSC, DRX, FIC, DS3 UFR, TDS3-2, Triplets
ALCATEL Telecom May1991 – Aug.1998
Test Engineer
Worked on Alcatel OCB283 system,
• Tested the application Kedit (R21), CSN (Numeric Subscriber Connection) and SMT
(Trunk Multiprocessor Station)
EDUCATION / TRAINING
Post Graduate Diploma In Applied Information Technology - Information Technology Institute
(ITI), Ottawa, ON
BS Engineering (Electrical) - Kennedy Western University, California, USA
B.Sc. (Physics & Math) - Punjab University, Lahore, Pakistan
Testing Training - ALCATEL, France; Project Management; Bell Canada in-house training
courses, A + Certification courses, ISO 9001, 9002 and ISO/IEC 12207, In-house training courses
of Bearing Point
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