Manager Management

Mohammad Fiazul Ekram

*** ******** ****** (Apt#3),

Brooklyn, NY-11233 USA

Tel: 718-***-****, Cell: 347-***-****

E-mail: *********@*****.***

A professional graduate with strong case management and office management skills acquired via working at well-known Goodwill

Industries, New York, USA & Euro Hotels Group, London, UK.

WORK EXPERIENCES

Case Manager (Food Stamp Employment Training Program) Sep 2012 - Current

Goodwill Industries of Greater NY, Brooklyn Back To Work Program (BTW).

Responsible to deliver comprehensive vocational case management, counselling and referral services to the clientele transitioning

from public assistance to employment and to assist in attaining career goals that can lead to self- sufficiency.

. Performs daily initial assessment for new participants and ensures that participants have all necessary documents for

employment,

. Develops goals and individual employment plans, consistent with the participant interests, previous work history and

education,

. Monitors and tracks participants, attendance, participation activities to ensure HRA compliance,

. Provides follow-up counselling to address barriers to employment and make appropriate referrals to vendors and agencies,

. Refer participants to HRA Outstation Workers (OSW) when cases are converted to Under Care,

. Initiates Failure to Comply (FTC) infractions for participants failing to attend or comply,

. Ensures that participants case information is entered in a timely in NYCWAY and Goodwill Tracking,

. Bi-weekly case conferences to discuss participant job search activity and status of HRA case,

. Submits weekly reports to coordinator with updates on caseload,

. Provides assistance to intake specialist upon request.

Group Case Manager (Homeless Department) Apr 2008 May 2012

Euro Hotels Group, London, UK.

. Used to handle case load of at least 100Mother & Baby, Single persons, Single under 18 clients.

. Participating in client screening, eligibility determination, intake, assessment & enrolment.

. Conduct weekly one-to-one meetings with clients to review progress towards stated goals.

. Identify community resources for food, health, legal, public benefits & immigrations.

. Maintain comprehensive case notes, progress notes & client case records.

. Enter client demographic information, enrolment & attendance record.

. Meet with program manager for supervision & performance reviews

Worked with Various London Boroughs and Government projects such as National Asylum Support Service (NASS), Department of

Social Security (DSS).

Account Assistant (Homeless Department)

Euro Hotels Group London, UK Jan 2007- Mar 2008

. Purchase, Code according to the department,

. Raising cheques, Mailing to the suppliers, Maintaining Suppliers Records,

. Dealing all kinds of receipts, Ceasing all kinds of due payments according to the clients,

. Entering Transactions, Allocating, Reversing, Bank re-conciliations etc,

Case Worker (Homeless Persons Unit) Mar 2004 - Dec 2006

Euro Hotels Group, London UK.

. Leasing with local authorities for all sorts of booking/cancellation of client,.

. Develop individual service plans with each client, set goals and engagement activities as per their service plan,

. Appling for Local Authority Clients referencing /Deposit protection,

. Amendments of utility liabilities for the clients & for the group,

. Managing Maintenance file for the properties & Clients,

. Closely monitoring Credit control department, chasing rents from clients & Local authorities,

. Preparing monthly revenue report for directors.

EDUCATIONAL SKILLS:

Degree achieved Graduate In Finance & Accounting

18th March 2010 Business computing information &management (BCIM)

London South Bank University

London, UK.

2002 - 2005 ACCA (Part 1) Qualified

London Collage of Accountancy

London, UK.

1996 - 2000 Bachelor in Business Administration (BBA)

Darul Ihsan University

Dhaka, Bangladesh.

Computer Skills Proficient in Goodwill Tracking System, Microsoft Word, Excel, PowerPoint,

& Language Ms Outlook express. Fluent in English /Bengali, Basic in Urdu, Hindi, Panjabi.

The End

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