Customer Service Sales

Profile |: |** + Years Import/ Logistics industry Experience

. Managed Customer Service Issues and Dispute Resolution

. Quoted rates and negotiated with Airlines/ Steamship lines/

Trucker/Rail

. Knowledge of Import rules and regulations.

. Possess strong inside sales skills.

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|Experience| |Aerotex- Temporary Contract for domestic trucker customer |

| | |service |

|From: 2011| |Winston Staffing-Temporary Contract for Advertising Agency |

|to Present| |Aerotex-Temporary Contract for U.S Customs Broker asst.( LCL|

| | |cargo} |

|Experience|:|Global Transportation Services- Jamaica NY |

| | |Title: Air and Ocean Coordinator |

|From:2006 | |Duties: International Import via Air/ Ocean or 3PL |

|To: | |Liaison with Customs Brokers and government agencies |

|2011 | |specific to International transport. |

| | |Shipment Tracking |

| | |Negotiated rates with carriers |

| | |Knowledgeable in International Trade Law for both air and |

| | |ocean cargo. |

| | |Responsible to receive pipelines interpreting the |

| | |implementation of new rules and regulations issued by CBP |

| | |for customers. |

| | |Heavy customer service and problem resolution. |

| | |Inside Sales |

| | |Invoiced customers and paid vendors in accounting system. |

| | |Insurance claims both ocean marine and air freight. |

| | |Ran monthly reconciliation reports for payables/ |

| | |receivables. |

| |:|Hecny Tranaportation- Jamaica NY |

|Experience| |Title: Ocean Import Coordinator |

| | |Duties: Coordinated A-Z logistics of Import freight (FCL/|

|From: 2004| |LCL) |

|to 2006 | |Accounts Receivables/ Accounts Payables |

| | |Facilitated Import/transportation Documentation |

| | |Issued Arrival Notices- Cargo Tracking |

| | |Interface with Customs Brokers, Airlines, Steamship |

| | |Truckers, CBP and government agencies. |

| | |Resolved insurance claims |

|Experience|:|Vizion Logisitics Jamaica, NY |

| | |Title: Account Manager |

|From: 2000| |Duties: Responsible to distribute Sales Leads |

| | |Ensure follow up of sales personnel with prospective |

|To: 2004 | |customers |

| | |Calculated profit margins and furnished Rate Quotes |

| | |Implemented SOP's and collaborated with Operations Dept |

| | |Point of Customer contact |

| | |Inside sales |

| | References Upon Request |

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