Lesley A. Bjork

*** ***** *** *** *** **

Seabrook, NH 03874

C: 603-***-****

H: 603-***-****

abgmom@r.postjobfree.com

Summary

- Administrative assistant with office and customer service experience.

- Meet and greet all customers and provide high level of customer service.

- Cashier for the Service Department including cash reconciliation.

- Daily deposits of all cash receipts from Service Department and Parts Sales.

- Accounts Receivable experience.

- Invoice processing including close out of invoices.

- Open and close the service department.

- CSI calls to customers.

- Billing of all automotive sales.

Education

Saugus High School

Saugus, MA

Diploma

Experience

05/2011 - 06/2012 (direct – closed out position)

VIP Auto

Lawrence, MA

Asst Service Manager

- Greeting customers.

- Advise and prepare estimates for repairs.

- Oversee and inspect all work performed by technicians.

- Prepare all invoices.

- Order parts needed for repairs, close all repair orders

- CSI calls to all customers.

- Collections of all payments due for repairs.

03/ 2007 - 08/2011 (direct – new ownership)

Honda/Nissan Barn

Stratham, NH

Service Advisor /Administrative Assistant

- Greet all customers.

- Answer all incoming calls.

- Write up all repair orders, dispatch to technicians.

- Oversee worked performed on time and correctly.

- Close all customer pay invoices and collect payments.

- Follow up CSI calls.

- Data entry for all warranty claims.

- Schedule appointments.

- General office assistance.

- Computer entry of all service and parts slips.

- Open service department and close and secure at end of day business.

08/2005 – 02/2007 (direct – new ownership)

IRA Subaru

Danvers Ma Service Advisor

- Answer all incoming calls direct to all personal.

- Assist sales department.

- Collect payments and process and submit all warranties.

- Greet all customers direct to correct departments.

11/2003 – 07/2005 (direct – lay off)

Pep Boys

Newington, NH

Assistant Service Manager

- Answer phones.

- Schedule appointments.

- Write up of customer work orders.

- Close and invoice customer repair orders.

- Close repair orders to technicians.

- Computer entry of all service and parts slips.

- Assist all departments in computer data entry and close all paperwork at close of business.

1993- 2003 (direct – out of business)

Danvers Mitsubishi

Danvers, MA

Service Advisor /Warranty Administrator

- Switchboard, answer all incoming calls direct to correct departments.

- Greet all customers.

- Prepare all estimates for repairs needed.

- Invoice all paperwork for customer payments.

- Cashier duties all data entry for all warranties.

- Assist office manager for payroll, all paperwork needed to close new car deals

- Prepare bank deposits.

- CSI calls to all customers.

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