Customer Service Manager

Jobin Kumar Pasala

H.No *-***/*. M N R Nagar colony, Chintal, Secbad - 500054

Contact : ****-779-***-**** (Mobile)

Email : **********@*****.***

Objective

Now looking for a new and challenging position that will make best use of

existing skills and experience and enable further personal and professional

development in a Hospitality or food processing company.

Professional Profile :

A dedicated and diligent graduate who combines a strong academic background

in Masters of Sciences with a significant work experience gained with

leading food manufacturing units. A six months exposure on a food company

over a frozen food processing and handling. Quality checks on food

materials, equipments, trails conduction on food storage units to retain

food at biological safe level.

Possess a four-month practical exposure program at a village with an

objective to gain experience in rural life and farming procedures. Quick to

grasp new ideas and procedures to maximise efficiency without compromising

quality or service. Trained farmers and other agriculture laborers with

modern methods/techniques of farming by using the aids and techniques of

rural extension education.

Conducting group discussions, Agriculture exhibitions, method and result

demonstrations with the aim of achieving rural development. Capable of

working effectively on won initiative and proven in achieving set targets,

deadlines and objectives.

Education and Qualifications

Master's Degree : Food science and Technology - M.Sc (2009)

University of Wales Institute Cardiff (UWIC), UK

Dissertation: An Implementation and impact of HACCP in meat

industries in Wales, UK.

Bachelor's Degree(Hons) : Agricultural science and Rural development.

(2008) Osmania University, Hyderabad, India

Dissertation: Testing and evaluation of Ice cream manufactured in

Greater Hyderabad (May 2007- July'07).

Career Summary :

. Quality control, and Quality Assurance Management

. New product Development

. Extensive knowledge of quality and safety standards such as BRC, ISO

22000, HACCP, Risk and Crisis Management

. Good lead auditor skills

. Ability to lead a team with excellent interpersonal skills and good

decision making

. Result-oriented and ability to handle multiple tasks with excellent

organizational

. Ability to adapt within the working environment and to deal with

stressful situation

Aug2007 - Nov2007

Role : Farm Advisor : Rural Agriculture Work Experience Program (RAWEP),

INDIA

. A four-month practical exposure program at a village with an objective

to gain experience in rural life and farming procedures followed in

Indian villages.

. Interaction with local village farmers about latest seed treatment

methods, biological insecticides and pesticides, safe to use chemicals

with soil and crops, information about latest cross breeded seeds and

grafted plants.

. Coordinated with farmers in implementing the latest techniques and

advanced methods to boost crop yields.

. Had a health and business relationship with the local farmers by

staying in their houses and working with them on their own

agricultural fields.

. Provided training to local farmers about the crop rotation,

application of pesticides and insecticides, use of biological agents,

how to use the spraying masks and other equipment.

. Handling the meetings, taking reviews and feedback about the methods

employed from the training, knowing advantages and disadvantages about

the applied methods.

Feb 2009 - May 2010 & Nov 2010 - March 2012 Spice quarter, Cardiff(UK)

Role : Food Quality Control & Kitchen Supervisor

. Worked as part of the food business team responsible for undertaking

daily bookings, table layouts, inventory of alcohol, glass, utensils

and various food handling material.

. Training the new staff and mentoring junior personnel on all aspects

of the role deputising for the department manager during times of

absence.

. Undertaking ad hoc tasks as required to ensure maximum availability of

products, control, store, wastage and improve customer service.

. Checking the food at regular basis following HACCP and maintaining the

food standard below CCP and ensuring the food is safely reached to

customers.

Collecting data on spoiled foods and

checking the temperatures maintained at freezers, heaters, boilers and

other cooking and storage equipments.

May 2010 till November 2010 Brooks Foods Pvt limited(UK)

Role : Frozen food crew

. Fully trained in production area, health and safety regulations, ISO

22000 and aware of BRC codex standards.

. Worked under supervision of Production line manager and supervising

general labour staff.

. Checking the production machines and equipment and make sure they are

safe to use for the next use.

. Measuring the samples and adjusting the machines according to the

production zone.

. Checking the product weight, packaging material, belts and bolts on

the equipment, covering lids and box quality before moving to the

packaging area.

. Checking random weights to make sure the product is properly filled in

the package

. Entering the data before, after and between the production under the

supervision of the manager.

. Signing on and off the daily workers in the production line.

May 2010 - November 2010 Tesco, Cardiff(UK)

Role : Retail Stock controller (Part time)

. Maintaining excellent store standards

. Checking the quality of meats and sorting out according to the data

base.

. Facing up the frozen, ready made and fresh based on dates, timing and

reducing the prices using the Reduction ph device.

. Making the early break meals for the customer using the oven heat

about 200 - 500 degree centigrade.

. Evaluating the best product in the market and making the most out of

it by maximizing the sales.

. Following the Health and safety on the floor as well as the warehouse

and getting 100% success over the Mystery shopper.

. Achieve customer service target levels

. Deal with customers in a friendly and positive manner

. Issue exchange and refunds brought to the CS desk.

. Making early morning Bake-off within the store.

. Undertaking daily Gap Scans, identifying potential reductions and

effectively controlling and reporting the wastage.

Key IT Skills

1. Windows Operating system 2. Microsoft Office packages

3. Internet & Email Applications

4. Adobe Photoshop 5. Software installations 6. Hardware

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Languages

Fluent in English, Hindi and Telugu.

Personal Details :

Intrests and Activities

Cooking is my hobby, playing most of the sports, new product development is

my aim.

Christian fellowship courses - Alpha course, Playing Badminton & University

Table tennis champion.

Playing Chess, caroms, Chinese checker and other indoor games.

Going to gym, swimming and hanging out with friends.

References are available on request

Contact this candidate