Customer Service Six Sigma

Location:

Posted:

December 19, 2012

RICK JOHNSON

Mobile: 513-***-**** | e-mail: r ************@*****.***| 5927 Deerfield Village Dr., Mason, OH 45040

SUMMARY OF QUALIFICATIONS

E xperienced Production Supervisor and Subject Matter Expert recognized for delivering sustainable

i mprovements in key metrics safety, quality and productivity using world class manufacturing

concepts such as Lean, Kaizen, Six Sigma and 5S in the folding carton industry. Strengths in personnel

development, training, coaching, team-building, interpersonal communication, planning and

organizational skills.

PROFESSIONAL EXPERIENCE

G raphic Packaging In ternational 1977 – Present

P roduction Supervisor (1988 – Present); Lead Machine Operator (1977 – 1988)

P roduction Supervisor overseeing 55 hourly personnel in pre-press, printing, cutting, converting,

shipping/receiving and quality departments. Directly responsible for key performance indicators of

safety, quality, productivity and continuous improvement. Facilitate and/or participate in continuous

i mprovement projects using Lean, Kaizen, Six Sigma and 5S. Maintain communications with team to

i mprove performance.

Lead eight shifts in quality, productivity, waste and continuous improvement savings

Establish work performance standards for 206-person operation

Develop t raining manuals and standard operating procedures for all processes

Deliver t raining to production teams in quality control and machine t roubleshooting

I nterview hundreds of candidates using behavioral interviewing

Collaborate with Machinery Division to bring new products to market working as subject matter

expert

L iaison with Carton Design Team to improve machining efficiencies across numerous brands

P rovide customer service support with on-site visits to support new equipment and/or new materials

Lead automation installation resulting in throughput increases 46% (12,000 to 17,500)

Received Miller Teamwork Award for outstanding teamwork and supplier commitment

E xperienced in SAP, ePeak, and ez-Labor software programs

EDUCATION & TRAINING

Mechanical and Technical Drawing Diploma, Woodward High School, Cincinnati, OH 45215

4-day Lean Kaizen Training, Graphic Packaging International

F ranklin-Covey Time Management Training, Graphic Packaging International

Supervisory & Team-building Skills, Graphic Packaging In ternational

Interview Training, Graphic Packaging International

OSHA 10-Hour Course