Customer Service Accounting

Nader S. Ahmed

**** ********** *****, # ***, *** Diego, CA 92124

Cell: 909-***-****

*.*****.**@*******.***

Objective:

To pursue a career in Contract Administration, adjudication, while

incorporating internal controls, accounting and audit procedures.

Education:

Bachelor of Business Administration (Accounting Major)

Cal Poly Pomona, Pomona, CA June 2011

Completed 46 quarter units and maintained a 3.0 GPA in Accounting courses

to include: (Financial Accounting, Managerial Accounting, Accounting

Information Systems, Cost Accounting, Intermediate Accounting,

Controllership, Forensic Accounting and Accounting for Non-Profit);

completed upper division courses in Business Administration, Taxation,

Finance, Management Science, Management Information Systems and Operations

Management.

Technical Skills:

Knowledge and experience in accounting software such as: JDE One World,

Green Screen, Peachtree, QuickBooks, Access, Excel, Command Prompts, MS

Word and PowerPoint.

Work Experience:

Temporary Government Contracts Specialist II AMN

Healthcare

October 2012 - Current

Del Mar, CA

. Researched and validated health professionals' correct wages based on

position specialty and county regions through the Department of Labor

. Was brought in to clean up and improve procedures dealing with

compliance and Excel spreadsheets; created complex graphs and charts

using VLOOKUPS and Pivots

. Conformed and requested new wages to be added to the DOL wages

database

. Created procedures and new protocols to establish compliance

requirements to a completely new department in the company

. Prepared bids and negotiated specifications and contractual provisions

while using a knowledge of government regulations

. Used knowledge of GSA and SCA to prepare contractual procedures for

our department

. Showed exemplary attention to detail skills to pinpoint potential

contract issues and developed new procedures to resolve them

Aftermarket Contracts Specialist

Pratt & Whitney Aeropower

September 2011 - August 2012

San Diego, CA

. Reviewed, interpreted and negotiated contractual terms and interpreted

policies, standard practices, procedures and developed proactive plans

to determine if contracts were being followed by organization and

customers

. Provided legal guidance following contracts and agreements

. Advised of rights and obligations on following contracts on domestic

and international customers

. Conducted profit and order forecasting for month and quarter goals

. Processed and administered purchase/repair orders

. Developed charts and graphs to measure weaknesses and failures in

company policies on following procedures and created proactive plans

to improve efficiency on providing best customer support while

attaining highest revenues while following contractual terms and

obligations

. Created and sent status reports for customers on a weekly basis

. Invoicing/billing while discovering over and under billings

. Contract administration, contract adjudication, warranty confirmation

while monitoring transactions and orders

. Coordinated instructions to shop mechanics and engineers

. Was given security clearance to designated areas

. Studied and incorporated EAR export laws and regulations

. Customer communication and operations procedure development

Team Leader Rocky Mountain Chocolate

Factory

January - August, 2010 Rancho Cucamonga, CA

. Increased sales by 30% as compared to prior year's sales

. Recorded transactions in ledgers

. Retained #1 Star Employee achievement 3 months in a row

. Closed out registers and made bank deposits

. Led the example of good customer service to other employees

. Joined as a Customer Service Clerk - promoted to Team Leader position

within 5 months of service

References: Professional and personal

references furnished upon request.

Citizenship: U.S. Citizen

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