Customer Service Management

HARRISON ALVARADO

*** **** *** ****** *** *B New York, NY 10032 646-***-**** ***********@*******.***

Objective: Seeking a position offering the opportunity to utilize my professional experience &

ability to interact with senior management.

Experience: SKATE GUARD

11/2007-2/2012 WOLLMARK PARK, NEW YORK, NY

• I worked side by side with a trainer until I have mastered the skill

necessary to provide the quality company demands

• Instructed customers hand-on

• Understand and knowledge job duties

• Arrived on time and reported on all working days

• Provided extensive performance to meet standards

• Train and supervised new hires

LIFEGUARD

05/2006-09/2011 TRUMP PLACE, NEW YOUR, NY

• Provide direct leadership and guidance to staff

• Strong problem solving and multi-task

• Excellent interpersonal and communication skills

• Manage the day to day operation of the department

SALE ASSOCIATE

06/2008-08/2008 ARMANI EXCHANGE, NEW YORK, NY

• Greet customers with a friendly, engaging attitude

• Self productively while displaying confidence and enthusiasm

• Provide courteous, helpful customer service

• Communicate product knowledge

• Maintain and build good customer relations

LIFEGUARD

03/2008-06/2008 NEW YORK SPORTS CLUB, NEW YORK, NY

• Provide direct leadership and guidance to staff

• Strong problem solving and multi-task

• Excellent interpersonal and communication skills

• Manage the day to day operation of the department

Education: Monroe College, Bronx, NY

September, 2009 - Present

Major: Associate in Criminal Justice

Skills: Fluent in English & Spanish, MS Word and Excel.

References: Available upon request.

Contact this candidate