Sales Customer Service

PROFESSIONAL SUMMARY:

> *+years experience in SAP Sales and Distribution module as SAP

Functional Consultant.

> Having 4+ years of Functional experience in sales and marketing in

Pharmaceutical industry.

> Experience in working with SAP R/3, 4.7 and ECC 6.0.

> Involved in one full life cycle implementation, Two Maintenance and

support Projects in SD module using ASAP methodology and mapping

client business process to SAP R/3 business modules.

> Well acquainted and actively involved in all phases of project (Gap-

Analysis, As Is /To Be- Business Blue printing, Prototyping, Analysis,

Design, Customizing, Configuration and SAP Best practices

implementation methodology, Go-live and post implementation support).

> Complete Configuration of Sales Document types based on various Sales

processes.

> Expertise in basic functions like Pricing, Material determination,

Output control, Credit Management, Free goods, Listing and Exclusion

and Incompletion log.

> Configuration of copy controls to achieve business differences related

to sales orders,

Delivery and Invoicing

> Experience in End to end Configuration of pricing module using

Condition Technique including Condition Exclusion, Sales and Promotion

Deals.

> Configuration of output Determination for sales Delivery and Billing

Documents.

> Configuration of Credit Management.

> Configuration of Item categories, Scheduling Categories, Availability

Check, Partner Determination, Text Determination, and Order-To-Cash

(OTC).

> Extensive experience in Logistic Execution (LE) functionalities like

Delivery Processing, Delivery types and Item Categories, Picking,

Packing, Goods Issue, Shipping point Determination.

> Expertise of SD module Integration with other modules like MM/WM, FI,

and LE

TECHNICAL SKILLS

|Operating Systems|Windows 98/XP, Windows 2000/03/07 |

|ERP |SAP R/3,4.7 E.E and Ecc 6.0. |

|database |Oracle 10g, DB2 |

Work Experience:

Client: Home Depot Atlanta, GA

Role: SAP SD Functional Consultant (Maintenance and Support)

Environment: SAP ECC 6.0

Duration: October 2011 - Till Date

The Home Depot is the world's largest home improvement retailer and

second largest retailer in the United States. The Home Depot currently has

over 1,800 warehouse-style home improvement stores in the United States,

Canada, and Mexico. Home depot has committed to offering the ultimate home

improvement shopping experience. With up to 40,000 different products,

trademark customer service and guaranteed low prices companies, Home depot

stores cater to every type of home improvement customer, from novice to

expert. It is having over 1,800 Home Depot stores, but it is also boast

over 50 EXPO Design Centers, Home Depot Landscape Supply Centers, APEX

Supply, and many other Home Depot-owned Roles & Responsibilities

Responsibilities:

> Configured the system as per the Change Requests(CR) requirements,

Coordination with

Technical Team on change request and Testing of changes

> Prepared functional specification for new developments and

enhancements to meet new business requirements

> Performed Unit testing, Integration testing, for enhancement work.

> Worked on Logistic Execution like Delivery processing-Inbound and

Outbound deliveries, Picking, Packing, Shipping, and Posting Goods

Issue

> Pricing Procedure Determination mapping Different types of pricing,

Using Condition Types, Access Sequence and Condition Tables as per

requirement.

> Worked on various OTC - Order to Cash configuration for Sales Order,

Delivery and Billing Documents.

> Review the existing reports and made changes according to client

requirements, Developed the new reports as per the user requirements.

> Maintenance support includes solving the service request raised by the

end user by providing effective solutions for business within the time

frame agreed upon the SLA.

Client: Novozymes Bangalore India

Role: SAP SD Functional Analyst (Maintenance and Support)

Environment: ECC 6.0

Duration: Jan 2009-September 2011

Novozymes is a Denmark based company which is into manufacturing of

enzymes and spread across many countries across world. It has got its

regional offices located in Brazil, China, Europe, India and North America

which together cover most of the world.

Responsibilities:

> Resolving day to day issues and make sure the business runs smoothly

and consistently without any interruption

> Understanding the business requirements and Implementing the same in

SAP

> Preparing the training material and provide training to the users on

the new as well as on existing functionalities in SAP.

> Documenting all the change requests carried out in SAP

> Coordinating with technical team in case of any enhancement to the

existing setup or functionality in SAP

> Performing unit & integration testing in case of all change requests

and also assisting users during user acceptance testing phase in

SAP

> Participating in internal team meetings to device the strategies that

will Improve upon customer satisfaction

> Imparting knowledge transfer to other colleagues and newly joined

employees

> Coordinating with MM,FI,WM Modules for any integration requirements.

> Making sure that we follow SAP best practices all the time balancing

both SAP and the business requirements

> Strictly adhering to the quality without any deviation in documenting

process

> Worked closely with the marketing and account receivable departments

along with the ABAP team members to gather and verify requirements for

the customer master

Client: The Coca Cola Company Ltd, Hyderabad, India

Role: SAP SD Functional Consultant (Full Life Cycle Implementation)

Environment: SAP ECC 6.0

Duration: -April 2007 to Nov 2008

The Coca-Cola Company is an American multinational beverage

corporation and manufacturer, retailer and marketer of non-alcoholic

beverage concentrates and syrups. The Coca-Cola formula and brand was

bought in 1889 by Asa Candler who incorporated The Coca-Cola Company in

1892. Besides its namesake Coca-Cola beverage, Coca-Cola currently offers

more than 500 brands in over 200 countries. The company is headquartered in

Atlanta, Georgia, United States.

Responsibilities:

> Analyzing existing Business Process requirements.

> Preparation of Blue print for all Business process procedures(BPP)

> Worked on various project phases using ASAP methodology till Go-Live &

Production Support

> Defined and configured organizational Structure, Distribution Channels

and Divisions.

> Configured Business Partner Master Data by defining Account groups.

> Worked on Order to Cash(OTC),Sales Documents, Item Categories and

Schedule line Categories

> Worked on Delivery document types and Billing, Availability Check,

Transfer of Requirements, Copy Control, Output Determination, Account

Assignment and Route Determination

> Involved in Maintaining and determining the required Pricing

Procedures by configuring various Condition Types with the required

Condition Tables. Defined the associated Access Sequences, created

Condition Tables and worked on the Solved client's various pricing

issues using special functions such as exclusion groups, condition

supplements.

> Created the Test Scripts for Testing. Involved in "Unit" and

"Integration Testing" for Order-to-Cash Transactions.

> Worked with the end users for Testing the Functionality and guiding

them the functionality through the Test scripts.

Functional Experience:

Client: Glaxo Smith Kline Pharmaceuticals Ltd

Role: Medical Business Associate

Duration: April 2002 to July 2006

Responsibilities:

> Formulating long term/short term strategic plans, budgets to enhance

sales, conducting negotiations & marketing operations thereby

achieving increased sales growth across the region.

> Conceptualizing & implementing sales promotional activities as a part

of brand building & market development effort.

> Building & strengthening relationships with key accounts, Medical

fraternity, opinion leaders, thereby ensuring high customer

satisfaction by providing them with complete product support.

> Conducting CME, DGM (Doctors Group Meeting),PMS (Post Marketing

Study).

> Interact with various cross functional departments like Quality

Assurance, Quality Control, Commercial, logistic, Finance, Legal,

supply chain, Business Head & Regulatory.

> Monitoring distributor sales and Marketing activities. Keeping an eye

on the competition and their strategies.

> Effective implementation of worldwide sales forces excellence program

techniques in order to focus on customer needs.

Educational Background:

> Master of Sciences (M.Sc) from Nagarjuna University passed in May

1999.

> Bachelor of Science from Kakatiya University passed in March 1997

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