Customer Service Representative
Resume:
MARK JEFFERSON V. CINENSE
***A Geromimo St. BuenMar, Maybunga, Pasig City
Mobile: 092********
Email: abgmkc@r.postjobfree.com
To obtain position in the field of Hospitality and Tourism Management and harmonize with a team of
experienced professionals as well as corporate development.
EDUCATIONAL BACKGROUND
Elementary - Saint Louis School, Solano, Nueva Vizcaya (1997-2004)
Secondary - Saint Louis School, Solano, Nueva Vizcaya (2004-2008)
Tertiary - Saint Mary’s University, Bayombong, Nueva Vizcaya
(Bachelor of Science in Hospitality and Tourism Management- 2008-2012)
WORK EXPERIENCE
March 1, 2013 to present CUSTOMER SERVICE OFFICER
(Astoria Vacation and Leisure Club Inc – Club Astoria)
15 J Escriva Drive, Ortigas Business District Pasig City
As primary point of contact for customer queries, deals with people face to face
on a daily basis.
Responsible for providing excellent service and making sure that subordinates
present the same positive and helpful image.
Ensures that every member of the team deals with customers in the right way,
gives them the information they need.
Resolves complaints and answers questions of customers regarding services
and facilities.
Facilitates check in and check out of Very Important Person (VIP), Long Staying
Guest (LSG), Resort Condominium International Member (RCI), Club Astoria
Member (CA).
Prepares registration materials for the next day arrival.
Does the courtesy and due out calls for hotels guests.
Conducts room inspection for the arriving VIP, LSG, RCI and CA member.
Attends to phone calls and inquiries through email.
Does welcome call for the new members of Club Astoria.
Accepts and processes room reservations for Gift Certificate Holders in
Bangkok, Thailand
Accepts and processes room reservations for CA member in Astoria Plaza,
Astoria Boracay and Astoria Bohol.
Prepares monthly reports for Club Astoria Bookings.
Ensures smooth operation of the department in the absence of
Customer Service Manager.
July 7, 2012 - Jan 7, 2013 CUSTOMER SERVICE REPRESENTATIVE
(Online Shopping Account- Macys and Bloomingdales)
SITEL PHILIPPINES, EASTWOOD, LIBIS, QUEZON CITY
Offers a distinctive shopping experience and delivers sales results
Upholding all Bloomingdale's and Macys OUTSTANDING presentation standard
Greeting all customers promptly and delivering "friendly and attentive service"
Placing orders with signature products
Catering customer follow ups from the order
Answering general inquiries from customers
Jan 10- Feb 17, 2012 ON THE JOB TRAINING- ASTORIA PLAZA FULL SERVCE RESIDENTIAL SUITES
ORTIGAS, PASIG CITY
Kitchen (Banquet, Cold, Butchery, Ala Carte, Baking and Pastry)
Customer Service Department
Food and Beverage Department
Housekeeping Department
Apr 15- May 31, 2011 SERVICE CREW CASHIER
JOLLIBEE FOODS CORPORATION, SOLANO NUEVA VIZCAYA
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Assigned in food dispatching
Ensure total customer satisfaction
Part-time FOOD ATTENDANT
BALAI GLORIA CATERING SERVICES, SOLANO NUEVA VIZCAYA-
Carry food, silverwares or linens on trays or use carts to carry trays
Place food servings on plates or trays according to orders or instructions
Monitor food preparation or serving techniques to ensure that proper procedures are followed
Provide food and service for events, functions, weddings, meetings and others
Prepare venues for events
February 15, 2011 BARRIO FIESTA, BAYOMBONG, NUEVA VIZCAYA-COOK
Preparation of foods for students and teachers
Food service
CERTIFICATIONS
National Certificate NCII - Housekeeping Management (2008)
National Certificate NCII - Baking and Pastry Production (2009)
National Certificate NCII - Commercial Cooking (2009)
National Certificate NCII - Food and Beverage Services (2010)
National Certificate NCII - Front Office Services (2010)
RECOGNITIONS
Silver Medal Award – Hotel and Restaurant Tourism Weekend (September 2-4, 2010)
(Baguio Country Club, City of Baguio)
Bronze Medal Award - Hotel and Restaurant Tourism Weekend (September 1-3, 2011)
(Baguio Country Club, City of Baguio)
Academic Deans List - 6 Consecutive Semesters
SEMINARS AND TOURS ATTENDED
PERSONALITY DEVELOPMENT AND HUMAN RELATIONS
Saint Mary’s University, Bayombong, Nueva Vizcaya
December 4, 2008
ROLE OF HOUSEKEEPING INDUSTRY WITH OVERVIEW OF BUTLER SERVICE
Baguio Country Club, City of Baguio
October 5, 2008
CULINARY PROFESSION AND FOOD SAFETY MANAGEMENT(WITH ACTUAL FRUIT AN VEGETABLE
CARVING, SALAD, MAIN DISH AND DESERT PLATING PRESENTATION)
Baguio Country Club, City of Baguio
October 5, 2008
RAISING THE BAR: BASIC BARTENDING, WINE AND BEVERAGE SERVICES MADE EASIER
Baguio Country Club, City of Baguio
September 3, 2010
VENUE MANAGEMENT: THE ART OF DECORATION AND FLORAL DESIGN
Baguio Country Club, City of Baguio
September 2, 2011
BAGUIO SEMINAR AND CITY TOUR (OCTOBER 5, 2008)
ILOCOS SEMINAR AND CITY TOUR (OCTOBER 28, 2009)
AFFILIATIONS
Hotel and Restaurant Management Society- Member (2008-2012)
Hotel and Restaurant Management Society- Vice President (2009-2010)
Marian Dance Troupe (2008-2009)
PERSONAL INFORMATION
Nickname: Mark
Birth date: May 13, 1992
Birth Place: Aurora, Quezon, Nueva Vizcaya
Age: 21 years old
Nationality: Filipino
Civil Status: Single
Religion: Roman Catholic
Height: 5’5
Weight: 60kgs
Fathers Name: Antonio I. Cinense
Occupation: Baker
Mothers Name: Maylyn V. Cinense
Occupation: Overseas Filipino Worker
REFERENCE
Mrs. Mayvelyn S. Covita
Dr. John Octavious S. Palina
Department Head, Hospitality and Tourism Management
Dean, School of Business
Bayombong, Nueva Vizcaya
Bayombong, Nueva Vizcaya
(078-***-**** local 166
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Mark Jefferson V. Cinense
Applicant
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