Customer Service Human Resources

ZOË A. GULLIKSEN

*** * ***** ******/ *** YORK, NY 10025

**********@*****.***

SUMMARY

• Personable representative for multiple companies with a degree in Creative Writing and Organizational Leadership

• Professional writer, editor, reviewer, and leader for various companies based in New York

• A social media enthusiast, driven by a passion for connecting with people and companies alike in the ever changing Internet community

• Maintains a series of successful blogs specializing in entertainment (including book, film, and the comic book industry) with a loyal following of over 4,000 on Twitter

• Agile, innovative, and with an entrepreneurial work ethic dedicated to projects

PROFESSIONAL EXPERIENCE

The New York Public Library New York, NY 10/2012- Present

Social Media and Events Intern

• Social Media manager in charge of maintaining Facebook, Twitter, Tumblr and all other online platforms providing daily content

• Promote weekly events online and increase ticket sales

• Organize and lead promotional events

The Daily BLAM! New York, NY 07/2011-Present

Social Media Coordinator and Writer

• Social media strategist hired to research new techniques to reach a wider audience

• Writer and editor of film, comic, book and product reviews 20+ a month

• Interview experience both one-on-one and in press conference scenarios including Steven Spielberg, Colin Firth, Gary Oldman, and Liam Neeson.

• Press event coverage for film premieres and junkets as well as San Diego Comic Con

• Organize and lead promotional events with a staff of 15+ people

MoviePass New York, NY 06/2012-10/2012

Director of Social Media & Events

• In charge of Social Media Platforms including Facebook, Twitter, Pinterest, & Tumblr as well as every day office work.

• Editor In Chief of the MoviePass Blog that requires finding news worthy materials and provide articles throughout the day. Also hire and train new writers.

• In charge of organizing and running Focus Groups that includes finding quality participants and selecting questions to setting up and leading the event.

• Travel for conventions and festivals in order to promote the brand in innovative and creative ways.

Barnes and Noble College, New Brunswick, NJ 08/2008-06/2012

Supervisor

• Manage stores as well as select and order new books for stock, merchandise ordering and filing

• Train new employees in all aspects of customer service and administration

• Demonstrates strong organizational skills, including processing paperwork, handling all incoming calls, and overseeing inventory management and reports. Formed close relationships with vendors and partner stores

Midtown Comics, New York, NY 07/2010-07/2012

Comics and Culture Correspondent

• Host of monthly book club meetings with up to 200+ members in attendance

• Interview visiting celebrities including Kevin Smith and Scott Snyder

• Host and creator of various promotional events both on and off camera for online web show including red carpet events, book signings, and New York Comic Con

AnimeNEXT 06/2008-06/2012

Department Head of Human Resources

• Manage staff members, hotel bookings, assignments, and Human Resource office leading up to and during Japanese culture convention

• Worked with other board members to organize staff of 200+ people, maintaining employee records and preparing for a convention of 10,000+ attendees

EDUCATION

Rutgers University, New Brunswick, NJ

BS-English/Organizational Leadership/Creative Writing

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