Engineer Sales
Resume:
Stefanino Gianni Carletto Gallo
rochester,NY 14609
Phone#: 585-***-****
******.*****@*******.***
CAREER OBJECTIVE
I am pursuing a new career path in a new country.My interests draw me towards work in the field of
Sales Enigneer. My skills of primary technical resources for the field sales personall, communicate and
promote the technology and product to all users. Together with my technical expertise of diagnose
problems and provide viable solutions. I’m perfectly able to identify customer needs and suggest
improvements that increase efficeny and lower cost. My skills qualify me perfectly for this field. I
intent to be settling into the US for the next 30 years and so pursuing this new career is a long term
commitment.
PROFESSIONAL EXPERIENCE
SARA LEE, Douwe Egberts Coffee Systems, the Netherlands (2007/present)
The primary responsibility is to provide regular technical sales support for the Sara Lee Douwe
Egberts coffee systems and provide sales support. Douwe Egberts Coffee Systems (DECS) develops
and markets a range of coffee concepts for the commercial market. The company is based in Utrecht,
employs around 450 people and is a subsidiary of the globally operating Sara Lee group. DECS’
solutions comprise top-quality coffee, coffee machines, and all necessary operational service. In the
Netherlands, around 15,000 coffee machines are installed on the premises of around 2500 customers,
who produce well over 330 million beverages annually.
Sales Engineer
Visiting customers to discuss updating products to newer, more efficient models by highlighting new
features and improvements and their value to the customer’s business.
Recommend improvements to customer for materials or machinery based on customer feedback and
needs
Run diagnostic tests on site to determine problems with equipment evaluating issues
Technical expertise to determine best course of action, including modifying the machine to meet
customer needs, making repairs or arranging for replacement products
Provide follow-up on problems with machinery using technical and non-technical support and services
to clients or other staff members regarding the use, operation and maintenance of equipment
Gather data by observing, receiving and obtaining relevant information from co-workers, clients and
the public. Coordinate with manufacturing engineers to assess client needs and determine how
products can meet their requirements
Develop proposals for customer requirements that include industry-specific solutions
Contribute to team meetings with marketing strategies based on in-depth knowledge of customer base
Daily computer interaction used to program, enter data, or process information
Work with the sales team as a key technical advisor and product advocate for their products
Identify all technical issues of assigned accounts to make sure that the customer is completely satisfied
throughout the (repair/installation/service) process.
Being a trainee for new people on the job
Stefanino Gianni Carletto Gallo
167 orchard park BLVD
rochester,NY 14609
Phone#: 585-***-****
******.*****@*******.***
HOLLAND OFFICE GROUP, The Netherlands (2006-2007)
Holland Office Group is the largest independent supplier of office equipment and document solutions
in the Benelux. With over 300 employees Holland Office Group manages more than 35,000 machines
in the Benelux with 2 billion pages per year. Specialize in the area of leasing, software, printing and
administration of this for the low-middle-and high-volume use.. Operating independently, with all
necessary logistical facilities under its own management, we differentiate us partly due to this stable
and customer-oriented focus of other vendors.
Service Engineer
The main task as Service Engineer at Holland Office Group is doing Installation and mantains of the
machine.
Repair of multifunctionals (printers, faxes, copy) at companies.
Advice the customer about products and machines
XEROX, The Netherlands (2001-2006)
Xerox is leading provider of digital technology in the field of (color) printing and copying, document
management outsourcing and document management solutions. Xerox has offices in more than 75
countries, where approximately 53,000 people work. The headquarters of the Dutch sales company is
established in Breukelen.
Field Service Engineer
The Field Service Engineer installs, maintains and repairs machines.
Production Service Organisation (high volume) products for customers the complete service B.V.is
taking care for Service on the Xerox Office products.
Advice the customer about products and machines.
B-SIS CONTROLLED, The Netherlands (1998 – 2001)
B-sis is a company that developed software and installs for supermarket chains. The service to and
thereby grants B-sis to the customer is needed. Thinking of the explanation of the systems as guiding
the customer who works with the systems
Field Service Engieer
The conversion and installing old POS systems for new POS systems. Give instructions to the
customer about the new POS system.
Stefanino Gianni Carletto Gallo
167 orchard park BLVD
rochester,NY 14609
Phone#: 585-***-****
******.*****@*******.***
EDUCATION
Diploma of the Lower Technical School of Electrical Engineering Diploma
Certificate of the Short vocational education study direction Horeca
PROFESSIONAL DEVELOPMENT
VCA (Hse checklist contractors) Basic Elements of Safety Diploma
ROVC – Electrical switch
Foundation vocational training Certificate Certificate
had various trainings for Catering various Xerox machines.
had various trainings for all kind of coffee machines
Social training, interacting between customor and sales engineer
Windows - Dream weaver – Networks - Microsoft Office – Routers - good knowledge Computer
Hardware – SAP – Unix
LANGUAGES
English (technical English) – German – Dutch - Italian
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