Stefanino Gianni Carletto Gallo

*** ******* **** ****

rochester,NY 14609

Phone#: 585-***-****

abgmiz@r.postjobfree.com

CAREER OBJECTIVE

I am pursuing a new career path in a new country.My interests draw me towards work in the field of

Sales Enigneer. My skills of primary technical resources for the field sales personall, communicate and

promote the technology and product to all users. Together with my technical expertise of diagnose

problems and provide viable solutions. I’m perfectly able to identify customer needs and suggest

improvements that increase efficeny and lower cost. My skills qualify me perfectly for this field. I

intent to be settling into the US for the next 30 years and so pursuing this new career is a long term

commitment.

PROFESSIONAL EXPERIENCE

SARA LEE, Douwe Egberts Coffee Systems, the Netherlands (2007/present)

The primary responsibility is to provide regular technical sales support for the Sara Lee Douwe

Egberts coffee systems and provide sales support. Douwe Egberts Coffee Systems (DECS) develops

and markets a range of coffee concepts for the commercial market. The company is based in Utrecht,

employs around 450 people and is a subsidiary of the globally operating Sara Lee group. DECS’

solutions comprise top-quality coffee, coffee machines, and all necessary operational service. In the

Netherlands, around 15,000 coffee machines are installed on the premises of around 2500 customers,

who produce well over 330 million beverages annually.

Sales Engineer

Visiting customers to discuss updating products to newer, more efficient models by highlighting new

features and improvements and their value to the customer’s business.

Recommend improvements to customer for materials or machinery based on customer feedback and

needs

Run diagnostic tests on site to determine problems with equipment evaluating issues

Technical expertise to determine best course of action, including modifying the machine to meet

customer needs, making repairs or arranging for replacement products

Provide follow-up on problems with machinery using technical and non-technical support and services

to clients or other staff members regarding the use, operation and maintenance of equipment

Gather data by observing, receiving and obtaining relevant information from co-workers, clients and

the public. Coordinate with manufacturing engineers to assess client needs and determine how

products can meet their requirements

Develop proposals for customer requirements that include industry-specific solutions

Contribute to team meetings with marketing strategies based on in-depth knowledge of customer base

Daily computer interaction used to program, enter data, or process information

Work with the sales team as a key technical advisor and product advocate for their products

Identify all technical issues of assigned accounts to make sure that the customer is completely satisfied

throughout the (repair/installation/service) process.

Being a trainee for new people on the job

Stefanino Gianni Carletto Gallo

167 orchard park BLVD

rochester,NY 14609

Phone#: 585-***-****

abgmiz@r.postjobfree.com

HOLLAND OFFICE GROUP, The Netherlands (2006-2007)

Holland Office Group is the largest independent supplier of office equipment and document solutions

in the Benelux. With over 300 employees Holland Office Group manages more than 35,000 machines

in the Benelux with 2 billion pages per year. Specialize in the area of leasing, software, printing and

administration of this for the low-middle-and high-volume use.. Operating independently, with all

necessary logistical facilities under its own management, we differentiate us partly due to this stable

and customer-oriented focus of other vendors.

Service Engineer

The main task as Service Engineer at Holland Office Group is doing Installation and mantains of the

machine.

Repair of multifunctionals (printers, faxes, copy) at companies.

Advice the customer about products and machines

XEROX, The Netherlands (2001-2006)

Xerox is leading provider of digital technology in the field of (color) printing and copying, document

management outsourcing and document management solutions. Xerox has offices in more than 75

countries, where approximately 53,000 people work. The headquarters of the Dutch sales company is

established in Breukelen.

Field Service Engineer

The Field Service Engineer installs, maintains and repairs machines.

Production Service Organisation (high volume) products for customers the complete service B.V.is

taking care for Service on the Xerox Office products.

Advice the customer about products and machines.

B-SIS CONTROLLED, The Netherlands (1998 – 2001)

B-sis is a company that developed software and installs for supermarket chains. The service to and

thereby grants B-sis to the customer is needed. Thinking of the explanation of the systems as guiding

the customer who works with the systems

Field Service Engieer

The conversion and installing old POS systems for new POS systems. Give instructions to the

customer about the new POS system.

Stefanino Gianni Carletto Gallo

167 orchard park BLVD

rochester,NY 14609

Phone#: 585-***-****

abgmiz@r.postjobfree.com

EDUCATION

Diploma of the Lower Technical School of Electrical Engineering Diploma

Certificate of the Short vocational education study direction Horeca

PROFESSIONAL DEVELOPMENT

VCA (Hse checklist contractors) Basic Elements of Safety Diploma

ROVC – Electrical switch

Foundation vocational training Certificate Certificate

had various trainings for Catering various Xerox machines.

had various trainings for all kind of coffee machines

Social training, interacting between customor and sales engineer

Windows - Dream weaver – Networks - Microsoft Office – Routers - good knowledge Computer

Hardware – SAP – Unix

LANGUAGES

English (technical English) – German – Dutch - Italian

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