Customer Service Manager
Resume:
ALISA ZHEREBCHEVSKAYA
*********@*******.***
Apt 1018 Cliffside Park 07010
EDUCATION
MONTCLAIR STATE UNIVERSITY
B.A in Communications; concentration in Public Relations; GPA:3.40
EXPERIENCE
Office Manager, Kessler Rehabilitation Center, Paramus, NJ
5/11-Present
Nominated as a costumer service skills trainer for Kessler employees
Process workers compensation and automobile cases; work directly with
adjusters
Manage patient and claim related information via Therapy Source and RMT
software
Maintain and update patient medical records, run KPI reports, generate
billing reconciliation and determine insurance eligibility.
Provide trainings for colleagues on company database program and the
process of collecting payments.
Create discharge accounts, perform DCCR reports on excel
Assistant Manager, Bakers Footwear Group, Paramus, NJ
09/09-5/11
Recognized as #1 sales associate in the region; generating 60% more revenue
among company associate.
Managed and trained sales associate to produce highest results
Lead the creative process within a team to create plans for company
advertising campaigns throughout the region.
Organized product demonstration, detailing,marketing and promotion display.
Provided assistant in public relations for corporate by creating a company-
wide weekly news letter incorporating sales strategies, seasonal trends,
employee suggestions and structural feedback.
Assisted PR for corporate by providing seasons best trends for weekly news
letters.
Held accountable for banking and pay reporting.
Collaborated with associates in a team building environment in order to
provide premier customer service.
Intern, Live with Regis & Kelly, WABC-TV, New York, NY
5/09-8/09
Worked in a team to process letters and responded to external and internal
requests.
Assisted producers with research to create and produce new segments.
Processed contest applications, reviewed video submissions and facilitated
decision process in order create individualized profiles of selected
participants.
Reviewed broadcast tapes and documented content to be used on air.
Utilized communication skills to keep in contact with contestant and
develop professional relationships with companies that provided services to
them.
Compiled detailed reports including vital information prior to each
celebrity appearance.
Volunteer Work
Philanthropy Chair for Sigma Delta Phi, Montclair State University 9/08-
5/09
Campaigned to attract volunteers willing to raise money for American Heart
Association; participated in organizing charitable events and mailed out
flyers promoting contests
Organized "Night the Light" a benefit for people diagnosed with Leukemia
Scheduled trips for sorority members to donate their time to prepare meals
for the homeless
SKILLS
Proficient in Microsoft Word, Excel, Powerpoint and Outlook; fluent in
Russian
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