Customer Service Representative

1-216-***-****•************@*****.***

Jeremy Byrd

**** ******* **. ********* *******, Oh 44118•216-***-****•************@*****.***

Jeremy Byrd

Objective

Expand my knowledge and experience while maintaining my positive attitude and work ethics. In addition,

broaden my horizon’s while taking on new challenges and completing my tasks in a timely manner.

Experience

01/2012-10/2011

FedEx Richfield, OH

Home Delivery Driver

Load, organize packages and map out driving routes to ensure packages were delivered in an efficient

manner

Utilized computerized scanner to determine where to load packages in accordance with route

Unload and deliver packages with care while staying within a reasonable time frame and maintaining

customer satisfaction

10/2011-10/2010

Platt Electric Supply Concord, CA

Driver and Warehouse Employee

Loaded trucks and delivered wymco’s of wire and electrical supplies to commercial clients

Ran forklifts and tow motors, organized warehouse, shipping and receiving while stocking supplies

Took job orders via phone calls from clients and ensured the coordination of their delivery with the set-

up and organization of the warehouse and delivery vehicles

04/2010-06/2008

FedEx Richfield, OH

Driver and Warehouse

Consisted of same basic requirements stated above

Won employee of the month for achieving high level of job performance and maintaining high level of

customer satisfaction

06/2008-04/2000

Marshall Ford East Mayfield Heights, OH

Customer Service Representative and Lube Technician

Oversaw the customer service element of the organization by creating service orders, driving

customer’s home when needed, coordination of rental vehicles and any other service to make the

client’s experience with us as positive and stress-free as possible

Performed light vehicle maintenance-oil changes, coolant flushes, tire changes, towing vehicles and

basic shop maintenance.

Delegated jobs to other employees to maintain efficient service for clients and seamless efficiency

within the organization

Education

04/2008-01/2008

Hamrick Truck Driving School Medina, OH

Advanced Truck Driving

Earned Class A Commercial Driver’s License with a score of 97%

1-216-***-****•************@*****.***

Jeremy Byrd

References

Sara Simpson Friend 1-216-***-****

Tom Manson Former Employer 1-440-***-****

John Franklin Friend 1-440-***-****

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