Manager Service

Nicole Jimenez

**** ******** - #*** *** ****, NY 10027 646-***-****

**************@*****.***

Personal Profile

Human Services professional with over 3 years of case management experience.

Successfully handled a case load of more than 30 clients simultaneously.

Possess the capacity to establish and maintain positive relationships with program participants. .

Demonstrates the ability to maintain extreme confidentiality with sensitive information; superior organizational skills.

Capable of working as an individual or dedicated team member; excellent time management skills.

Knowledgeable in MS Word as well as case management systems such as AWARDS and CAIRS.

Education

Kaplan University

B.A. – Health Science, February 2013

Axia College of the University of Phoenix

A.A. – Health Administration, 2009

Experience

Federation of Organizations – New York, NY (Present)

Supportive Case Manager

Successfully handled a case load of 37 clients who required a variety of services.

Conducted orientation sessions to explain program requirements and procedures to potential participants.

Performed client intakes by verifying the candidate’s full legal name and collecting data such as current living arrangements, employment status, healthy inventory and financial obligations

Completed HRA applications for program participants and coordinated their interviews with the housing department.

Proficient in operating the AWARDS and CAIRS systems to conduct assessments, input progress notes and service plans.

Partnered with program therapists and psychiatrist to ensure clients were provided with necessary therapy sessions.

Conducted intakes for Federations new residence on the grounds of Creedmore.

Community Access – New York, NY (January 2011 -January 2012)

Service Coordinator

Provide superior recovery oriented services and support to assigned case load.

Assess case situations to develop and implement service plans determined by goals of program participants.

Provide extensive counseling and intervention services to clients regarding personal, economic and social problems.

Facilitate community meetings, work with couples in scatter site housing and provide service referrals.

Prepare case records and reports concerning information regarding services rendered to clients.

Use the AWARDS systems to complete client progress notes on a bi-monthly basis.

Assist program participants in advocating for quality care received from external service providers.

Federation of Organizations – New York, NY (2009-2011)

Supportive Case Manager

Successfully handled a case load of 37 clients who required a variety of services.

Conducted orientation sessions to explain program requirements and procedures to potential participants.

Performed client intakes by verifying the candidate’s full legal name and collecting data such as current living arrangements, employment status, healthy inventory and financial obligations.

Completed HRA applications for program participants and coordinated their interviews with the housing department.

Proficient in operating the AWARDS and CAIRS systems to conduct assessments, input progress notes and service plans.

Partnered with program therapists and psychiatrist to ensure clients were provided with necessary therapy sessions.

Conducted intakes for Federations new residence on the grounds of Creedmore.

Catholic Charities (Beacon of Hope II) – New York, NY (2008-2009)

Case Manager

Effectively handled a case load of 6 clients who suffered from mental illness.

Developed their assessment for in house fundamentals and future goals.

Utilized Microsoft Word to complete monthly progress notes as well as quarterly service plans.

Completed HRA applications for clients preparing to transition into independent living outside of the facility.

Assisted clients in submitting housing applications to various residences based on their HRA application.

Ensured that clients received and maintained their entitlements by ensuring applications were completed correctly, submitted in a timely manner and conducting follow ups as needed.

Worked directly with MICA Specialist to maintain my client’s sobriety, by locating external AA meetings for clients who needed an additional resource outside of the program.

Partnered with MICA specialists and local outreach programs as an additional resource for my clients in an effort to support their substance abuse free lifestyle.

Cerebral Palsy of New York State – New York, NY (2004-2008)

Direct Care Counselor

Supported clients with developmental disabilities with their daily living skills in an effort to help them regain independence.

Accompanied clients on daily recreational trips, such as community walks to maintain mobility.

Administered client medications as prescribed and prepared nutritional meals for dinner each day.

The Shield Institute – New York, NY (December 2003 – April 2004)

Direct Care Counselor (Internship)

Developed trust with clients by offering positive reinforcement through recreational learning such as arts and crafts.

Established positive relationships with clients while accompanying them during daily community inclusions.

Provided aid to clients with personal care such as feeding and dressing.

3250 Broadway - #17J New York, NY 10027 646-***-**** **************@*****.***

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